Technical Support Engineer II-III

EBARA TECHNOLOGIES INCORPORATED provides technical support at customer sites where reliability and responsiveness matter. In this onsite role in Tualatin, OR, you will collaborate with OEM operations leadership, LAM tool design engineers, and field teams to help diagnose complex electro/mechanical equipment, computer systems, and advanced software used in sub-fab and direct tool applications.

Responsibilities

• Report to the Director of OEM Operations and be stationed at a key customer site in Tualatin, Oregon.
• Conduct face-to-face meetings with customers to understand application details and desired technical outcomes for sub-fab projects.
• Meet with EC to review application details and understand product functionality.
• Specify an ETI product solution, assign part numbers, and liaison with sales to ensure a properly configured hardware solution is quoted and explained to the customer.
• Provide technical support to Site Services field engineers and technicians performing diagnosis, troubleshooting, repair, and debugging of complex equipment and/or software.
• Partner with LAM Tool engineers on a weekly basis to understand direct tool heater application details and design challenges.
• Build and maintain relationships with the LAM tool design engineering community for all thin films products, with high cadence interactions to support an opportunity pipeline aligned to business growth objectives.
• Act as the on-site liaison for Briskheat/ETI at LAM sites, including quoting responsibility for new tool design requirements.
• Support LAM Sites across North America, Asia Pac, and India, including coordinating TEAMS meetings in non-North American regions through working hours.
• Complete monthly reporting on technical escalations and new install opportunities for sub-fab opportunities, plus detailed monthly reports on sub-fab and direct tool business activity and future plans.
• Maintain a running log of direct tool opportunities, including project status, timelines, and technical challenges.
• Provide in-person recommendations to customers for product selection, setup, operation, and maintenance.
• Perform daily reporting and maintain on-site presence at the LAM Tualatin site (except while traveling), and respond effectively when first-line product support cannot isolate or fix issues.
• Report design, reliability, and maintenance problems or software bugs to design engineering/software engineering and provide training, guidance, or technical assistance to customers, end users, and internal teams.
• Plan for scheduled downtime commitments, ensure timely and effective preparation for repairs by first-line support, and maintain a clean and safe environment compliant with EBARA safety policies.
• Comply with EBARA safety policies, including participation in and completion of required safety training, and perform other duties as assigned.

Requirements

• Lift 35 lbs. unassisted from the floor to waist level.
• Ability to perform essential functions, including operating any associated machinery/equipment.
• Ability to perform essential functions in a cross-cultural, demanding, and dynamic environment.
• Ability to perform essential functions without posing a direct threat of harm to self, others, or property.
• Adherence to EBARA personnel policies and practices, including attendance and punctuality.
• Ability to work under pressure, meet multiple competing deadlines, and demonstrate cooperative behavior with colleagues and supervisors.
• Bachelor’s degree in Science or Engineering discipline, or equivalent experience.
• Six (6) to Ten (10)+ years of work related experience, preferably in semiconductor or related industry.
• Working knowledge of mechanical skills and principles of semiconductor and/or vacuum technology.
• Strong customer relations skills.
• Working knowledge of MS Office (Excel, Word, Outlook, PowerPoint).
• Ability to speak in front of groups.
• Strong time management skills, self-starter mindset, and demonstrated leadership and program management skills.
• Demonstrated relationship building, collaboration, teamwork, organizational skills, and excellent written and oral communication skills.
• If servicing customers offsite: provide verification of a good driving record.

Technologies

• MS Office, including Excel, Word, Outlook, and PowerPoint
• TEAMS