Support Jobs in Two Harbors, MN

1 job found

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1d ago

End User Support Technician

Addison Group Two Harbors, MN

Two Harbors, MN

1d ago

$30 - $35/hr Full time Av Support Cloud Platforms Desktop Support

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Job Description

End User Support Technician based in Two Harbors, MN, providing onsite and remote IT support across a manufacturing environment. The role troubleshoots hardware, software, and network issues and ensures reliable IT operations across multiple facilities.

Responsibilities

Provide on-site and remote assistance for hardware, software, and network issues across the manufacturing environment, including issue triage and resolution.
Install, configure, maintain, and troubleshoot desktops, laptops, printers, mobile devices, and AV equipment to support daily operations.
Assist with network infrastructure tasks including cabling, switches, and connectivity to ensure stable communication across facilities.
Collaborate with internal teams and approved vendors to analyze and resolve technical problems and coordinate next steps.
Maintain comprehensive documentation, update ticketing systems, and keep accurate system records for audits and knowledge sharing.
Support plant operations by maintaining systems such as barcode scanners, VoIP phones, and wireless networks critical to production.
Train end users, provide general IT guidance, and promote best practices for security and efficiency.

Requirements

2 to 5 years of desktop or end-user support experience in a professional setting.
Strong customer-facing skills and clear communication, with the ability to manage expectations.
Experience supporting Microsoft 365, Windows PCs, and general desktop environments.
Ability to coordinate with vendors and manage client expectations effectively.
Demonstrated experience troubleshooting hardware, software, and network issues across multiple systems.
Comfortable working in a manufacturing environment and following safety protocols.

Technologies

Microsoft/O365
VoIP
Barcode scanners
AV equipment

Benefits

Medical
Dental
Vision
401(k)

Onsite role based in Two Harbors, MN. Interview process includes technical assessments and onsite meetings. Opportunity created due to an internal promotion.

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