Waukesha, WI

Support Jobs in Waukesha, WI

5 jobs found

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Today

In-Home Sales & Tech Support

Asurion Insurance Services Waukesha, WI

Waukesha, WI

Today

$23 - $23/hr Part time Customer Service Customer Support Field Service

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Job Description

Asurion Insurance Services offers a part-time in-home field role in Waukesha, WI (onsite) that combines tech support with sales. You’ll be supported by 3 weeks of paid training and ongoing coaching as you work independently with customers using the Serve, Solve, Sell approach. Compensation includes a guaranteed base hourly rate, uncapped commissions, and additional pay for travel and phone use.

What you’ll do

You’ll travel daily to customer residences (appointments are pre-scheduled) to provide help and offer tailored product solutions. Customer interactions may take place in-home or wherever the customer is when you arrive. Throughout each visit, your focus is to deliver exceptional customer service and resolve tech issues in a way that’s easy to understand.

Complete paid training to prepare you to work independently in the field
Meet customers as scheduled and maintain a customer-first mindset throughout the interaction
Use your tech knowledge to troubleshoot and resolve customer issues with clear, understandable guidance
Help customers leave with a working resolution and a product designed to support future tech needs
Leverage Asurion’s product range to deliver solutions tailored to what each customer needs
Listen actively to identify needs and communicate product options effectively
Apply strong negotiation and communication skills, making a smooth pivot as needed to complete an appropriate sale
Consistently follow the Serve, Solve, Sell model during every appointment

Compensation & schedule

$23.00 hourly + mileage reimbursement + $35 phone stipend monthly + sales commission
Base hourly rate is guaranteed for all hours worked and paid bi-weekly
Earned pay can now be accessed early
Uncapped commissions based on sales performance, paid bi-weekly
Mileage reimbursement based on IRS guidelines, paid weekly

Part-time schedule: 5 evenings/week, hours are 4:05pm to 9:00pm.

What you need

Comfort working in a sales environment with set targets
A valid driver’s license and satisfactory driving record, with at least 1 year driving experience
Ability to provide proof of valid car insurance (excluded: Manhattan)
A personal vehicle (excluding motorcycles)
Customer appointments are in neighborhoods and cities surrounding your inventory warehouse; expected maximum travel distance is 120 miles one-way
Ability to work a varied 5-day week schedule designed to meet customers, including evenings, weekends, and holidays
A personal cellphone to stay connected while on the job
Comfort working around household pets
Efficient, adaptable, goal-oriented approach with persuasive communication
Open-minded with a passion for learning a wide range of skills
Naturally outgoing and motivated by human interaction
Work hours may vary based on business needs and market demand; flexibility may be required

Health, safety, and support

Asurion prioritizes employee health and safety. Meeting customers at their homes is designed to create a strong customer experience, and the company works to ensure employees feel safe doing their work.

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4d ago

Helpdesk Technician

CCA Technology Waukesha, WI

Waukesha, WI

4d ago

$45k - $55k/yr Full time Customer Support End User Support Help Desk Support

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Job Description

CCA Technology is hiring a Helpdesk Technician to serve as the first point of contact for clients in Waukesha, WI. This onsite role supports end users across Windows and macOS environments, with daily ownership of helpdesk tickets, troubleshooting, and timely escalation when deeper expertise is required.

You will work within defined service expectations, using ticketing and remote tools to diagnose issues, document outcomes, and help keep client systems running smoothly across Microsoft 365 and managed workstations.

What you’ll do

Provide first-line support for client issues via phone, email, ticketing system, or remote support tools.
Respond to and resolve tickets within SLAs, including rapid first response expectations.
Document all troubleshooting steps and results accurately in the ticketing system.
Escalate tickets to Level 2/3 or Engineering teams when appropriate.
Support Windows and macOS desktop environments.
Troubleshoot common end-user issues including password resets, email problems in Microsoft 365/Outlook, printer and network connectivity, and VPN access.
Handle basic hardware/software errors and assist users through problem resolution.
Support onboarding/offboarding tasks such as account creation, licensing, and device setup.
Use RMM tools to remotely monitor, support, and maintain workstations.
Run scripts, apply patches, and remediate alerts according to standard procedures.
Perform basic administration including password resets, MFA assistance, mailbox setup, license adjustments, and Teams troubleshooting.
Help users with MFA, phishing reports, and basic security awareness, while following internal security policies.
Maintain clear, professional client communication and support MSP values in every interaction.

Requirements

1–2 years of helpdesk, IT support, or customer service experience (MSP experience preferred).
Strong knowledge of Windows 10/11, basic networking fundamentals (DNS, DHCP, IP addressing), and remote support tools.
Familiarity with Microsoft 365 administration.
Excellent communication, problem-solving, and organizational skills.
Ability to work independently and collaboratively in a fast-paced MSP environment.

Tools and technologies

Windows 10, Windows 11, macOS
Microsoft 365, Outlook, Teams
RMM tools
DNS, DHCP, IP addressing
Kaseya, Ninja, ConnectWise, Autotask

Benefits

Competitive pay of USD 45,000 - 55,000 per year based on experience.
Professional development opportunities and certification reimbursement.
Flexible work environment.
Paid time off and holidays.
401(k) with employer matching.
Health, Dental, and Vision insurance.
Exposure to a wide range of technologies and client environments.

Preferred skills

Experience with RMM/PSA tools such as Kaseya, Ninja, ConnectWise, and Autotask.
Understanding of cybersecurity fundamentals.
A+, Network+, or similar certifications.

Core competencies include a customer-centric mindset, attention to detail, willingness to learn, accountability, positive attitude under pressure, effective time management and prioritization, and team-oriented communication.

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6d ago

IT Help Desk Analyst 1

Walbec Group Waukesha, WI

Waukesha, WI

6d ago

Full time Computer Skills Customer Support Email Support

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Job Description

Walbec Group is seeking an onsite IT Help Desk Analyst in Waukesha, Wisconsin. In this role you will deliver basic end-user IT support across all business units, handling incident reporting, initial triage, remediation, and escalation, along with hardware support and end-user education. The position emphasizes practical problem solving and ongoing development, backed by a robust benefits package and opportunities for career growth.

Benefits

Competitive compensation aligned with industry standards
Employer-paid medical plan with HRA contribution (eligibility requirements)
Dental, Vision, and Life Insurance
Flexible Spending Account (FSA)
Employee Assistance Program (EAP)
Company-paid short- and long-term disability coverage
Paid parental leave
Generous paid time off and holidays
Profit sharing
Comprehensive training and professional development
Ongoing opportunities for career growth

Responsibilities

Document incidents via telephone, chat, email, or in person
Create incident tickets for every new report to the service desk
Perform initial triage and basic diagnostics to identify cause and apply remediation when possible
Escalate tickets after triage with documented diagnostic information
Prioritize and schedule incident resolution with end users as needed
Educate end users on operating technology including computers, printers, fax machines, smartphones, tablets, and video conferencing equipment
Test and validate fixes to ensure issue resolution
Follow up post resolution to ensure end-user satisfaction
Utilize diagnostic tools such as SysInternals Suite, Event Viewer, Resource Monitor, and Task Manager
Access system, driver, and application updates from various resources including the internet
Set up, configure, and asset-tag End User Devices
Perform preventative maintenance including cleaning and checking end user devices, especially during off-season
Maintain working knowledge of trends and best practices in desktop and laptop hardware and software
Maintain a current list of hardware and software support contact information

Requirements

Associate's Degree related to Information Technology
1 year of experience in a similar role in place of the Associate Degree
Basic knowledge of Microsoft Windows desktop operating systems
Basic knowledge of Microsoft Office Suite
Basic knowledge of computer hardware and software
Basic knowledge of networking design and terminology

Technologies

SysInternals Suite
Event Viewer
Resource Monitor
Task Manager
Microsoft Windows desktop operating systems
Microsoft Office Suite

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1mo ago

Technical Support Representative

Generac Power Systems Inc Waukesha, WI

Waukesha, WI

1mo ago Closed

Full time Contact Center Customer Support Field Service

This position is no longer accepting applications (closed Jul 23, 2026).

Job Description

Generac Power Systems Inc relies on a capable technical support team to keep its dealer network operating smoothly. In this onsite role in Waukesha, Wisconsin, you will handle technical inquiries from authorized dealers, troubleshoot field issues, and oversee warranty authorizations under supervision, while documenting and tracking requests to ensure timely resolution. This position blends hands-on problem solving with clear, professional communication to technicians and customers alike.

Location

Waukesha, WI (onsite)

Experience

Minimum of three years of related experience in technical support or a similar role.

Education

Associates degree or equivalent experience in a relevant technical field.

Responsibilities

Respond to inbound calls and dealer technician emails, addressing questions from routine to complex via phone, email, or in person.
Record precise, timely, and descriptive notes during interactions.
Resolve issues spanning from routine to complex.
Document issues that are not yet identified.
Collaborate with dealer technicians to troubleshoot and resolve progressively deeper product-field issues.
Collect and organize documentation on product failures and provide recommendations.
Conduct on-site troubleshooting, diagnosis, and repairs as needed.
Monitor and analyze trends in product failures.
Train new dealer technicians on navigating Generac's warranty systems, submitting claims electronically, and determining warranty concessions.
Mentor junior technical service staff.
Act as the technical authority for the team and handle escalated inquiries.
Advocate for changes to products or documentation.

Requirements

Solid understanding of fundamental mechanical and electrical (AC/DC) principles.
Excellent customer service abilities.
Strong written and verbal communication with a professional, technical tone.
Active listening capability.
In-depth knowledge of inverter technology and solar plus battery operation.
Ability to stay calm under pressure.
Proficiency with Microsoft Office Suite.
Leadership abilities and teamwork skills.
Ability to clearly explain technical concepts to customers with varying levels of technical background.
Capability to work independently and make decisions in the best interest of customers and the company.
Advanced troubleshooting skills with an emphasis on creative problem solving.
Advanced knowledge of system integration and device programming.

Technologies

Microsoft Office Suite

Office Environment

The role requires regular verbal communication and the use of hands to manipulate objects, with periodic standing and walking. Occasional bending, stooping, or reaching above shoulder level may occur, and lifting up to 25 pounds is possible. The job involves substantial computer-based work with periods of sitting, close vision, and the need to adjust to screen-based tasks.

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2mo ago

In-Home Sales & Tech Support (Part Time)

Asurion Waukesha, WI

Waukesha, WI

2mo ago Closed

$23 - $23/hr Part time Consultative Sales Customer Service Customer Support

This position is no longer accepting applications (closed Jun 20, 2026).

Job Description

This part-time role in In-Home Sales and Tech Support is based onsite in Waukesha, WI, and requires daily travel to customer residences. You will employ the Serve, Solve, Sell™ framework, take part in paid training, and work an evenings and weekends schedule with base pay plus commissions and benefits.

Responsibilities

Engage customers on the front lines using the Serve, Solve, Sell™ framework to support sales and technical needs.
Complete paid training to prepare for independent work in the field.
In the field, apply the Serve, Solve, Sell™ model consistently:
Serve: Meet customers in their homes, offices, or other locations. Pre-scheduled interactions help you aim to meet and exceed targets.
Deliver exceptional customer service throughout each interaction, always placing the customer first.
Solve: Apply your expertise to diagnose and resolve tech issues, offering clear solutions for varying levels of technical knowledge.
Ensure customers leave with a working resolution and a product that addresses future tech needs.
Sell: Leverage Asurion’s product portfolio to present tailored solutions.
Listen actively to identify customer needs and position products accordingly.
Utilize strong negotiation and communication skills to pivot smoothly and secure the appropriate sale.

Requirements

Comfort with a sales environment and meeting set targets.
A valid driver’s license and a satisfactory driving record with at least 1 year of driving experience.
Ability to provide proof of valid car insurance (excluded: Manhattan).
A personal vehicle (excluding motorcycles). Customer appointments occur in neighborhoods and cities around the inventory warehouse, with a maximum travel distance of 120 miles one-way.
Willingness to work a varied five-day schedule to align with customer availability, including evenings, weekends, and holidays.
A personal cellphone to stay connected during work hours.
Comfort working around household pets.
Efficient, adaptable, goal-oriented, and persuasive communication skills.
Open-minded with a passion for learning a broad range of skills applicable to multiple career paths.
Naturally outgoing and comfortable with frequent human interaction.

Benefits

Base hourly wage is guaranteed for all hours worked, with bi-weekly pay; earned pay can be accessed early.
Uncapped commissions based on sales performance, paid bi-weekly.
Mileage reimbursement according to IRS guidelines, paid weekly.
A monthly phone stipend of $35.
Three weeks of paid training focused on your success.

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Support Jobs in Waukesha, WI

In-Home Sales & Tech Support

Helpdesk Technician

IT Help Desk Analyst 1

Technical Support Representative

In-Home Sales & Tech Support (Part Time)

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