Support Jobs in Waukesha, WI

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30d ago

In-Home Sales & Tech Support (Part Time)

Asurion Waukesha, WI

Waukesha, WI

30d ago

$23 - $23/hr Part time Consultative Sales Customer Service Customer Support

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Job Description

This part-time role in In-Home Sales and Tech Support is based onsite in Waukesha, WI, and requires daily travel to customer residences. You will employ the Serve, Solve, Sell™ framework, take part in paid training, and work an evenings and weekends schedule with base pay plus commissions and benefits.

Responsibilities

Engage customers on the front lines using the Serve, Solve, Sell™ framework to support sales and technical needs.
Complete paid training to prepare for independent work in the field.
In the field, apply the Serve, Solve, Sell™ model consistently:
Serve: Meet customers in their homes, offices, or other locations. Pre-scheduled interactions help you aim to meet and exceed targets.
Deliver exceptional customer service throughout each interaction, always placing the customer first.
Solve: Apply your expertise to diagnose and resolve tech issues, offering clear solutions for varying levels of technical knowledge.
Ensure customers leave with a working resolution and a product that addresses future tech needs.
Sell: Leverage Asurion’s product portfolio to present tailored solutions.
Listen actively to identify customer needs and position products accordingly.
Utilize strong negotiation and communication skills to pivot smoothly and secure the appropriate sale.

Requirements

Comfort with a sales environment and meeting set targets.
A valid driver’s license and a satisfactory driving record with at least 1 year of driving experience.
Ability to provide proof of valid car insurance (excluded: Manhattan).
A personal vehicle (excluding motorcycles). Customer appointments occur in neighborhoods and cities around the inventory warehouse, with a maximum travel distance of 120 miles one-way.
Willingness to work a varied five-day schedule to align with customer availability, including evenings, weekends, and holidays.
A personal cellphone to stay connected during work hours.
Comfort working around household pets.
Efficient, adaptable, goal-oriented, and persuasive communication skills.
Open-minded with a passion for learning a broad range of skills applicable to multiple career paths.
Naturally outgoing and comfortable with frequent human interaction.

Benefits

Base hourly wage is guaranteed for all hours worked, with bi-weekly pay; earned pay can be accessed early.
Uncapped commissions based on sales performance, paid bi-weekly.
Mileage reimbursement according to IRS guidelines, paid weekly.
A monthly phone stipend of $35.
Three weeks of paid training focused on your success.

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