In-Home Sales & Tech Support

Asurion Insurance Services offers a part-time in-home field role in Waukesha, WI (onsite) that combines tech support with sales. You’ll be supported by 3 weeks of paid training and ongoing coaching as you work independently with customers using the Serve, Solve, Sell approach. Compensation includes a guaranteed base hourly rate, uncapped commissions, and additional pay for travel and phone use.

What you’ll do

You’ll travel daily to customer residences (appointments are pre-scheduled) to provide help and offer tailored product solutions. Customer interactions may take place in-home or wherever the customer is when you arrive. Throughout each visit, your focus is to deliver exceptional customer service and resolve tech issues in a way that’s easy to understand.

• Complete paid training to prepare you to work independently in the field
• Meet customers as scheduled and maintain a customer-first mindset throughout the interaction
• Use your tech knowledge to troubleshoot and resolve customer issues with clear, understandable guidance
• Help customers leave with a working resolution and a product designed to support future tech needs
• Leverage Asurion’s product range to deliver solutions tailored to what each customer needs
• Listen actively to identify needs and communicate product options effectively
• Apply strong negotiation and communication skills, making a smooth pivot as needed to complete an appropriate sale
• Consistently follow the Serve, Solve, Sell model during every appointment

Compensation & schedule

• $23.00 hourly + mileage reimbursement + $35 phone stipend monthly + sales commission
• Base hourly rate is guaranteed for all hours worked and paid bi-weekly
• Earned pay can now be accessed early
• Uncapped commissions based on sales performance, paid bi-weekly
• Mileage reimbursement based on IRS guidelines, paid weekly

Part-time schedule: 5 evenings/week, hours are 4:05pm to 9:00pm.

What you need

• Comfort working in a sales environment with set targets
• A valid driver’s license and satisfactory driving record, with at least 1 year driving experience
• Ability to provide proof of valid car insurance (excluded: Manhattan)
• A personal vehicle (excluding motorcycles)
• Customer appointments are in neighborhoods and cities surrounding your inventory warehouse; expected maximum travel distance is 120 miles one-way
• Ability to work a varied 5-day week schedule designed to meet customers, including evenings, weekends, and holidays
• A personal cellphone to stay connected while on the job
• Comfort working around household pets
• Efficient, adaptable, goal-oriented approach with persuasive communication
• Open-minded with a passion for learning a wide range of skills
• Naturally outgoing and motivated by human interaction
• Work hours may vary based on business needs and market demand; flexibility may be required

Health, safety, and support

Asurion prioritizes employee health and safety. Meeting customers at their homes is designed to create a strong customer experience, and the company works to ensure employees feel safe doing their work.