In-Home Sales & Tech Support (Part Time)

This part-time role in In-Home Sales and Tech Support is based onsite in Waukesha, WI, and requires daily travel to customer residences. You will employ the Serve, Solve, Sell™ framework, take part in paid training, and work an evenings and weekends schedule with base pay plus commissions and benefits.

Responsibilities

• Engage customers on the front lines using the Serve, Solve, Sell™ framework to support sales and technical needs.
• Complete paid training to prepare for independent work in the field.
• In the field, apply the Serve, Solve, Sell™ model consistently:
• Serve: Meet customers in their homes, offices, or other locations. Pre-scheduled interactions help you aim to meet and exceed targets.
• Deliver exceptional customer service throughout each interaction, always placing the customer first.
• Solve: Apply your expertise to diagnose and resolve tech issues, offering clear solutions for varying levels of technical knowledge.
• Ensure customers leave with a working resolution and a product that addresses future tech needs.
• Sell: Leverage Asurion’s product portfolio to present tailored solutions.
• Listen actively to identify customer needs and position products accordingly.
• Utilize strong negotiation and communication skills to pivot smoothly and secure the appropriate sale.

Requirements

• Comfort with a sales environment and meeting set targets.
• A valid driver’s license and a satisfactory driving record with at least 1 year of driving experience.
• Ability to provide proof of valid car insurance (excluded: Manhattan).
• A personal vehicle (excluding motorcycles). Customer appointments occur in neighborhoods and cities around the inventory warehouse, with a maximum travel distance of 120 miles one-way.
• Willingness to work a varied five-day schedule to align with customer availability, including evenings, weekends, and holidays.
• A personal cellphone to stay connected during work hours.
• Comfort working around household pets.
• Efficient, adaptable, goal-oriented, and persuasive communication skills.
• Open-minded with a passion for learning a broad range of skills applicable to multiple career paths.
• Naturally outgoing and comfortable with frequent human interaction.

Benefits

• Base hourly wage is guaranteed for all hours worked, with bi-weekly pay; earned pay can be accessed early.
• Uncapped commissions based on sales performance, paid bi-weekly.
• Mileage reimbursement according to IRS guidelines, paid weekly.
• A monthly phone stipend of $35.
• Three weeks of paid training focused on your success.