Support Jobs in Winnemucca, NV

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16d ago

IT Help Desk Specialist

Solidus Resources, LLC Winnemucca, NV

Winnemucca, NV

16d ago

$75k - $85k/yr Full time Application Support Computer Skills End User Support

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Job Description

Solidus Resources, LLC invites an on-site IT Help Desk Specialist to join our Winnemucca, NV team. This role offers a competitive annual salary ranging from USD 75,000 to 85,000 and a hands-on opportunity to keep our IT environment secure, stable, and productive. You will partner closely with staff to deliver reliable support and help optimize systems for daily operations, with a focus on collaboration and professional service.

Responsibilities

Provide daily technical assistance to end users for hardware, software, and network inquiries in a prompt and professional manner.
Troubleshoot and resolve IT issues remotely or on site to minimize disruption to business operations.
Assist in configuring and deploying workstations, printers, and other peripherals for employees.
Support server maintenance to maintain stability, security, and optimal performance.
Monitor system resource usage, identify potential bottlenecks, and take proactive steps to prevent outages.
Contribute to data backups and disaster recovery planning efforts.
Collaborate with the Senior Systems Administrator to implement network security measures and prevent unauthorized access.
Install, upgrade, and configure software applications, ensuring proper licensing and timely updates.
Maintain an accurate inventory of hardware and software assets, ensuring licensing compliance.
Assist in implementing and enforcing IT security policies and procedures to safeguard data and protect against threats.
Stay informed about current security threats and best practices, and participate in security awareness programs.
Create and maintain technical documentation, including user guides and standard operating procedures.
Conduct training sessions to empower employees with essential IT skills and best practices.

Requirements

2-3 years of work experience as an IT Support Specialist or a similar role.
Strong communicator with a track record of delivering white-glove service to senior leaders and executives.
Solid knowledge of computer systems, hardware, software, and network administration.
Proficiency with Microsoft Windows and Microsoft Office applications.
Ability to troubleshoot technical issues and provide timely solutions.
Strong problem-solving skills and the capability to work independently or as part of a team.
A passion for technology and a proactive approach to staying current with IT trends and developments.
Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.

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