CC Desktop Support

Join HUMBOLDT GENERAL HOSPITAL onsite in Winnemucca, NV and support end users with the practical, hands-on IT help that keeps daily operations running smoothly. This role focuses on installing, modifying, and making minor repairs to computer hardware and software systems, while providing responsive incident management through an internal call tracking system. With an hourly salary of $25/hour, you will help patients, residents, staff, and vendors by resolving basic help desk issues professionally and confidentially.

What you’ll do

• Support end-user technology including workstations, printers, faxes, copiers, and wireless and telecommunication systems.
• Provide support for standard workstation software and systems, including the current application suite (including e-mail), remote connectivity such as VPN, plus browser and antivirus solutions.
• Handle general connectivity troubleshooting and assist with issues affecting day-to-day network access.
• Maintain IT equipment asset tracking and support inventory processes, including assistance with software license, software, hardware, and IT supply inventory management.
• Use an internal call tracking system to manage end-user incident reporting and follow up on reported issues.
• Work professionally with HGH staff and vendors to resolve basic help desk requests while maintaining confidentiality.
• Support access by loading or granting access to specified software packages, and replace defective or inadequate software packages as needed.
• Install or assist with installation of hardware and peripherals such as monitors, keyboards, printers, and disk drives at the user work area.
• Relocate between onsite campus buildings and offsite buildings to support staff as required.
• Keep the workroom neat, organized, and secure, and promote responsible usage and care of corporate equipment.
• Relay relevant IT information to the company in a timely manner and participate in implementation and support of IT-related policies.
• Escalate complex problems as necessary and perform other related duties as assigned or requested.

What you bring

• Self-motivated with the ability to work independently with minimal direction or supervision.
• Ability to read, write, and speak English in an understandable manner.
• Knowledge of information technology, including data and voice communication systems and management information systems.
• Knowledge of LAN and WAN, plus client/server network protocols and internet/intranet applications.
• Ability to install and troubleshoot PC systems.
• Leadership ability and willingness to work harmoniously with both professional and non-professional personnel.
• Self-motivated, resourceful, and well organized.
• Ability to maintain confidentiality of all patient/resident/staff information.

Preferred minimum education

College graduate with emphasis in information technology, management information services, computer science, or a closely related field, and/or any equivalent combination of training and experience that provides the required knowledge, skills, and abilities.

Technologies you’ll work with

• E-mail, VPN, browser, antivirus solutions
• LAN, WAN
• Client/server network protocols
• Internet/intranet applications
• PC systems