IT Help Desk Specialist

Solidus Resources, LLC invites an on-site IT Help Desk Specialist to join our Winnemucca, NV team. This role offers a competitive annual salary ranging from USD 75,000 to 85,000 and a hands-on opportunity to keep our IT environment secure, stable, and productive. You will partner closely with staff to deliver reliable support and help optimize systems for daily operations, with a focus on collaboration and professional service.

Responsibilities

• Provide daily technical assistance to end users for hardware, software, and network inquiries in a prompt and professional manner.
• Troubleshoot and resolve IT issues remotely or on site to minimize disruption to business operations.
• Assist in configuring and deploying workstations, printers, and other peripherals for employees.
• Support server maintenance to maintain stability, security, and optimal performance.
• Monitor system resource usage, identify potential bottlenecks, and take proactive steps to prevent outages.
• Contribute to data backups and disaster recovery planning efforts.
• Collaborate with the Senior Systems Administrator to implement network security measures and prevent unauthorized access.
• Install, upgrade, and configure software applications, ensuring proper licensing and timely updates.
• Maintain an accurate inventory of hardware and software assets, ensuring licensing compliance.
• Assist in implementing and enforcing IT security policies and procedures to safeguard data and protect against threats.
• Stay informed about current security threats and best practices, and participate in security awareness programs.
• Create and maintain technical documentation, including user guides and standard operating procedures.
• Conduct training sessions to empower employees with essential IT skills and best practices.

Requirements

• 2-3 years of work experience as an IT Support Specialist or a similar role.
• Strong communicator with a track record of delivering white-glove service to senior leaders and executives.
• Solid knowledge of computer systems, hardware, software, and network administration.
• Proficiency with Microsoft Windows and Microsoft Office applications.
• Ability to troubleshoot technical issues and provide timely solutions.
• Strong problem-solving skills and the capability to work independently or as part of a team.
• A passion for technology and a proactive approach to staying current with IT trends and developments.
• Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.