Support Jobs in Winston-Salem, NC

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22d ago

IT Tech Support Engineer Sr

Atrium Health Winston-Salem, NC

Winston-Salem, NC

22d ago

$4,750 - $7,125/hr Full time Active Directory Application Support End User Support

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Job Description

Atrium Health seeks a Senior IT Tech Support Engineer to lead enterprise infrastructure initiatives, with a focus on M&A integrations and clinical technology environments, and up to 50 percent hybrid travel across the Carolina markets.

Responsibilities

Enforce and apply architecture standards and governance, contributing to corporate policy input.
Partner with cross disciplinary teams to identify and mitigate risks.
Provide consultation to streamline workflows and address information system or operational inefficiencies.
Implement and uphold device security standards.
Offer senior level guidance to end users on solution requirements.
Escalate complex device or application selection decisions when needed.
Oversee adherence to change control processes; guide team members; represent enterprise change control; document architecture and design decisions.
Facilitate proactive communication among technical teams.
Manage all end‑point devices, including desktops, mobile devices, and printers.
Monitor and analyze the environment to prevent issues.
Utilize tools, observation, and data to identify improvement opportunities.
Analyze data to identify systemic issues and risks to prevent incidents.
Collaborate with engineering to develop and execute corrective action plans.
Guide technicians on software deployments using defined processes; serve as a resource for addressing environment deficiencies.
Serve as the highest escalation point within Support Services for the most complex technical issues.
Document fleet management activities to ensure traceability.
Oversee all aspects of technical operations.
Develop and execute coding and scripting to achieve operational imperatives.
Apply DevOps best practices across operations.
Provide enterprise‑wide consultation across the information technology environment.
Document coding, scripting, and process re‑engineering efforts.
Ensure incidents and service requests are resolved within defined SLAs.
Analyze performance metrics to improve cost efficiency and service quality.
Offer direct feedback on team performance, standards compliance, and technical proficiency.
Communicate effectively with senior leadership and end users to convey strategy and execution.
Act as the technical SME for site and regional projects of varying size and complexity.
Develop and execute project plans; coordinate activities among team members.
Coordinate project team meetings and communicate status to stakeholders.
Escalate issues as required to appropriate channels.
Serve as the top technical matrix resource within Support Services for cross‑team needs including technical, networking, security, and vendor resources.
Ensure project documentation is completed.
Manage escalation processes for the most complex issues.
Provide SME guidance on software deployment, information security management, operations oversight, environment testing, procedure management, standards, and compliance.
Regularly engage site service lines and operational leaders to understand new business needs, issues, or adoption barriers.
Identify existing solutions or collaborate with engineering to develop new technology to solve issues.
Serve as a technical expert across HIT Support Services in the technical review process.
Define and oversee management of site‑based activities in information security, availability, testing, procedure management, compliance, and fiscal responsibility.
Represent the site on system‑wide enterprise technical oversight committees.
Collaborate with core technology owners to enhance adoption and measure optimization goals.
Ensure core application and local site technology training is available and team members maintain competency.
Foster a culture that continuously embraces new technology and advancements.
Coordinate and guide staff onboarding to ensure new hires become productive quickly.

Requirements

Bachelor's degree in Information Technology or a related field (or equivalent knowledge).
Typically 5 years of experience in a complex IT environment with design, installation, and support responsibilities.
Ability to understand complex requirements and multi‑platform integrations.
Excellent communication and customer service skills.
Knowledge of various hardware platforms, architectures, and operating systems.
Strong project planning and management capabilities.
Experience with automated software deployment and device management tools.
Proficiency in application programming and/or scripting, DevOps practices, and database administration.
Active Directory experience including group policy creation/administration and user and device management.
Microsoft Office productivity suite proficiency.
Licensure, registration, or certification: none required.

Technologies

Active Directory
Microsoft Office

Compensation

Pay range: $47.50 - $71.25 per hour

Benefits

Base compensation within the listed pay range based on qualifications, skills, experience, and training
Premium pay for shift, on call, and related factors
Incentive pay for select positions
Annual increases based on performance
Paid time off programs
Health, dental, vision, life, and short/long-term disability benefits
Flexible Spending Accounts for eligible health care and dependent care expenses
Adoption assistance and paid parental leave
Employer‑matched defined contribution retirement plans and wellness programs
Educational Assistance Program

Department

12398 Enterprise Corporate - IAS Architecture & Platform Services

Status

Full time

Hours per Week

Schedule Details

Hybrid position with up to 50 percent travel in the Carolina Market and surrounding areas.

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