IT Tech Support Engineer Sr

Atrium Health seeks a Senior IT Tech Support Engineer to lead enterprise infrastructure initiatives, with a focus on M&A integrations and clinical technology environments, and up to 50 percent hybrid travel across the Carolina markets.

Responsibilities

• Enforce and apply architecture standards and governance, contributing to corporate policy input.
• Partner with cross disciplinary teams to identify and mitigate risks.
• Provide consultation to streamline workflows and address information system or operational inefficiencies.
• Implement and uphold device security standards.
• Offer senior level guidance to end users on solution requirements.
• Escalate complex device or application selection decisions when needed.
• Oversee adherence to change control processes; guide team members; represent enterprise change control; document architecture and design decisions.
• Facilitate proactive communication among technical teams.
• Manage all end‑point devices, including desktops, mobile devices, and printers.
• Monitor and analyze the environment to prevent issues.
• Utilize tools, observation, and data to identify improvement opportunities.
• Analyze data to identify systemic issues and risks to prevent incidents.
• Collaborate with engineering to develop and execute corrective action plans.
• Guide technicians on software deployments using defined processes; serve as a resource for addressing environment deficiencies.
• Serve as the highest escalation point within Support Services for the most complex technical issues.
• Document fleet management activities to ensure traceability.
• Oversee all aspects of technical operations.
• Develop and execute coding and scripting to achieve operational imperatives.
• Apply DevOps best practices across operations.
• Provide enterprise‑wide consultation across the information technology environment.
• Document coding, scripting, and process re‑engineering efforts.
• Ensure incidents and service requests are resolved within defined SLAs.
• Analyze performance metrics to improve cost efficiency and service quality.
• Offer direct feedback on team performance, standards compliance, and technical proficiency.
• Communicate effectively with senior leadership and end users to convey strategy and execution.
• Act as the technical SME for site and regional projects of varying size and complexity.
• Develop and execute project plans; coordinate activities among team members.
• Coordinate project team meetings and communicate status to stakeholders.
• Escalate issues as required to appropriate channels.
• Serve as the top technical matrix resource within Support Services for cross‑team needs including technical, networking, security, and vendor resources.
• Ensure project documentation is completed.
• Manage escalation processes for the most complex issues.
• Provide SME guidance on software deployment, information security management, operations oversight, environment testing, procedure management, standards, and compliance.
• Regularly engage site service lines and operational leaders to understand new business needs, issues, or adoption barriers.
• Identify existing solutions or collaborate with engineering to develop new technology to solve issues.
• Serve as a technical expert across HIT Support Services in the technical review process.
• Define and oversee management of site‑based activities in information security, availability, testing, procedure management, compliance, and fiscal responsibility.
• Represent the site on system‑wide enterprise technical oversight committees.
• Collaborate with core technology owners to enhance adoption and measure optimization goals.
• Ensure core application and local site technology training is available and team members maintain competency.
• Foster a culture that continuously embraces new technology and advancements.
• Coordinate and guide staff onboarding to ensure new hires become productive quickly.

Requirements

• Bachelor's degree in Information Technology or a related field (or equivalent knowledge).
• Typically 5 years of experience in a complex IT environment with design, installation, and support responsibilities.
• Ability to understand complex requirements and multi‑platform integrations.
• Excellent communication and customer service skills.
• Knowledge of various hardware platforms, architectures, and operating systems.
• Strong project planning and management capabilities.
• Experience with automated software deployment and device management tools.
• Proficiency in application programming and/or scripting, DevOps practices, and database administration.
• Active Directory experience including group policy creation/administration and user and device management.
• Microsoft Office productivity suite proficiency.
• Licensure, registration, or certification: none required.

Technologies

• Active Directory
• Microsoft Office

Compensation

• Pay range: $47.50 - $71.25 per hour

Benefits

• Base compensation within the listed pay range based on qualifications, skills, experience, and training
• Premium pay for shift, on call, and related factors
• Incentive pay for select positions
• Annual increases based on performance
• Paid time off programs
• Health, dental, vision, life, and short/long-term disability benefits
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Adoption assistance and paid parental leave
• Employer‑matched defined contribution retirement plans and wellness programs
• Educational Assistance Program

Department

• 12398 Enterprise Corporate - IAS Architecture & Platform Services

Status

• Full time

Hours per Week

• 40

Schedule Details

Hybrid position with up to 50 percent travel in the Carolina Market and surrounding areas.