Department IT Support Technician

Forsyth County’s Tax Administration Department is hiring a Department IT Support Technician to support staff across essential computer systems and day-to-day technology needs in an onsite role in Winston-Salem, NC. This position focuses on training users, troubleshooting problems, and maintaining access and performance for the tools staff rely on, with additional responsibilities that may include database administration, reports, workflow, and documentation.

Role Overview

In this role, you will explain system capabilities, train users on one or more systems, and provide ongoing support covering software instruction, technical assistance with basic computer functions, and proper setup and management of email, shared calendars, documents, and related resources. The work may also include managing internal departmental databases, supporting user accounts and permissions, generating and reviewing reports, and overseeing daily workflow processes.

Responsibilities

• Explain system capabilities and train staff on one or more systems.
• Assist users in identifying and resolving system problems.
• Support user maintenance, including user rights and privileges for software programs.
• Monitor system performance and scheduled work processes.
• Provide ongoing user support, including software training and technical assistance with basic computer functions.
• Create and properly manage email, shared calendars, documents, and related resources.
• May manage internal departmental databases and add or manage user accounts in these systems.
• May generate and review reports.
• May manage daily workflow processes.
• May develop user documentation.
• Assist in evaluating hardware, software, and new technology as needed.
• Perform related work as required.

Requirements

• Considerable knowledge of computers and related information technology devices.
• Considerable knowledge of the software packages utilized.
• Ability to communicate effectively with users of varying skill levels.
• Ability to work under time constraints and other demands.
• Ability to develop and present computer-related training.
• Valid N. C. driver’s license.

Minimum Education and Experience

• Graduation from high school or equivalent and three years of relevant experience working with computer systems or technology.
• Must have a valid N. C. driver’s license.
• A higher education level may be considered as a substitution for all or part of the experience requirement.

Compensation and Schedule

• Location: Winston-Salem, NC (onsite)
• Salary: USD 49,732 - 57,192 per year

Benefits

• Full Time with Benefits
• Part Time with Benefits