IT Support Technician / Help Desk - Networking Focus

The IT Support Technician role centers on networking-focused IT support, delivering on-site assistance to internal users and maintaining network infrastructure. The position leverages Cisco network gear and Microsoft 365 services within an onsite setting in Wood Dale, Illinois.

Location and work arrangement

Location: Wood Dale, IL 60191. This is an onsite, in-person role.

Compensation and schedule

Hourly rate: $25.48 to $32.00. Expected hours: 40 per week.

Responsibilities

• Serve as the primary contact for IT support requests via phone, email, and in-person visits.
• Diagnose and address hardware, software, and connectivity issues promptly.
• Configure, manage, and troubleshoot Cisco switches and routers.
• Administer Microsoft 365 services including Exchange Online, Teams, and SharePoint, with user and license management.
• Install and maintain workstations, printers, and peripheral devices.
• Manage user accounts and access controls in Active Directory and Entra ID.
• Monitor endpoint security with Carbon Black, handling alerts, policy administration, and incident response.
• Document issues, resolutions, and IT procedures clearly for future reference.
• Identify recurring issues proactively and propose durable solutions.
• Coordinate with vendors and third-party support when necessary.
• Assist with network monitoring, VLAN configuration, and basic firewall management.

Requirements

• Minimum three years of experience in an IT help desk or support technician role.
• Hands-on experience with Cisco IOS for switches and routers, including configuration, troubleshooting, VLANs, and trunking.
• Microsoft 365 administration experience (Exchange Online, Teams, SharePoint, Intune, or equivalent).
• Strong knowledge of TCP/IP networking, DNS, DHCP, and basic routing concepts.
• Proficiency with Windows 10/11 and Windows Server environments.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to end users.
• Ability to work independently, prioritize tasks, and take initiative with minimal supervision.
• Experience managing users and groups in Active Directory and Entra ID.

Technologies

• Cisco IOS, Cisco switches, Cisco routers
• Microsoft 365 (Exchange Online, Teams, SharePoint, Intune, Entra ID, Active Directory)
• Carbon Black, Atera, Docker, Linux
• Windows 10/11, Windows Server
• Microsoft Azure (Web Apps, Azure SQL, resource management)
• Group Policy
• VoIP / Teams Phone systems

Nice to Have

• Certifications such as CompTIA A+, Network+, or Microsoft certificates (MS-900, MD-102, etc.).
• Experience with Atera RMM and ticketing platform.
• Familiarity with Carbon Black endpoint security and antivirus management.
• Knowledge of Group Policy management.
• Basic experience with Docker containers on Linux.
• Experience with Microsoft Azure services including Web Apps and Azure SQL.
• Experience supporting VoIP or Teams Phone systems.

Benefits

• Health, vision, and dental insurance plus supplemental options
• 401(k) with company match
• Paid Time Off (PTO)
• Collaborative team and stable work environment
• Opportunity to grow in a hands-on, varied technical environment

Experience and commute requirements

Experience: IT Support Technician / Help Desk with 3 years of experience required.

Ability to commute: Wood Dale, IL 60191 required.

Work location: On-site