Seasonal IT Support Technician

PlanetArt has an onsite seasonal contract opportunity for an IT Ops Support / IT Support Technician on 2nd shift helpdesk supporting the company’s production facility in Woodridge, IL. Compensation is $26 to $32 per hour, and the role runs through 12/18/26.

What you’ll be doing

• Diagnose and resolve hardware, software, and network issues through email, chat, or in-person support.
• Support the warehouse environment, including helpdesk support for printers and RF devices.
• Log, track, prioritize, and resolve support requests using a ticketing system.
• Create, modify, and disable user accounts, passwords, and permissions using tools such as Active Directory and Microsoft 365.
• Set up, configure, and maintain desktops, laptops, printers, and peripherals.
• Install, update, and troubleshoot operating systems and business applications, including support for Citrix during PlanetArt’s Q4 peak season.
• Escalate more complex issues to senior IT staff or the appropriate teams when needed.
• Maintain knowledge base articles, FAQs, and standard operating procedures.

What you bring

• Experience troubleshooting Citrix for basic user needs, including accounts updates and connection issues.
• Experience troubleshooting printers, networks, and RF devices for a warehouse operations environment.
• Basic supporting knowledge of Active Directory and Microsoft 365.
• Willingness to work nights and weekends, including mandatory overtime during peak periods.
• Knowledge of VMware is a plus.
• Candidates must be local to the area and able to work onsite.

Tools you’ll use

• Citrix, Active Directory, Microsoft 365, VMware
• Slack, Zoom

Onsite working conditions

• Primarily office environment with low to moderate noise, with some work on the production floor.
• Occasional lifting of up to 20 pounds.
• Regular, continuous use of computers.
• Regular sitting and standing.
• Regular interaction with team members via in-person, phone, Zoom, radio, Slack, or email.

Position type: Contract, 2nd shift helpdesk role.