SupportJobs.io
← Back to all jobs
I.Q. Technologies, Inc.

Help Desk Technician

I.Q. Technologies, Inc.
Woodridge, IL $50k+/yr Full time Posted 25d ago
Active Directory End User Support Hardware Support Help Desk Incident Management Information Technology (IT) IT Services ITSM Mac Mobile Device Management Service Management ServiceNow Servicenow Technical Support Windows Windows Server
Apply Now

Job Description

I.Q. Technologies, Inc. is seeking a Help Desk Technician to be the first point of contact for end users, delivering prompt hardware and software support across Windows, macOS, and Linux. This onsite role in Woodridge, Illinois supports a range of devices and enterprise software to keep teams productive and secure. The position offers USD 50,000 per year, with a minimum of 3 years of relevant experience expected.

Responsibilities

  • Respond to help desk requests quickly via ServiceNow, Jira, or other ticketing systems, ensuring timely resolution of issues.
  • Provide technical support for desktops, laptops, mobile devices, printers, and peripherals across Windows, macOS, and Linux.
  • Troubleshoot software problems related to Microsoft Office applications, operating systems, and enterprise software.
  • Manage computer hardware components and perform upgrades or repairs as needed to optimize performance.
  • Support network administration tasks such as configuring TCP/IP settings, DNS management, VPN access, firewall troubleshooting, LAN setup, and Wi-Fi connectivity using Meraki or similar solutions.
  • Assist with Active Directory management including user account creation, Group Policy Objects application, and permissions control.
  • Maintain IT infrastructure by monitoring servers running Windows Server or Linux and ensuring system security with firewalls and other tools.

Requirements

  • Proven experience in technical support or desktop support roles with a strong customer service orientation.
  • Solid understanding of computer networking concepts including TCP/IP protocols, DNS management, VPNs, LAN/WAN architecture, and network security measures.
  • Hands-on experience with Microsoft Office Suite, Microsoft Windows Server environments, macOS, Linux operating systems, and mobile device management.
  • Familiarity with tools such as SCCM (System Center Configuration Manager), BMC Remedy for ticketing and incident tracking, ServiceNow or Jira for workflow management.
  • Knowledge of Active Directory administration and Group Policy Object (GPO) configuration.
  • Ability to analyze technical issues efficiently using strong problem-solving skills.
  • Excellent communication skills to clearly explain technical solutions to non-technical users.
  • Minimum 3 years of experience in technical support or desktop support.

Technologies

  • ServiceNow
  • Jira
  • Meraki
  • SCCM (System Center Configuration Manager)
  • BMC Remedy
  • Active Directory
  • Group Policy Object (GPO)
  • Windows
  • macOS
  • Linux
  • Windows Server
  • Microsoft Office Suite
  • Mobile device management
  • VPN
  • DNS
  • TCP/IP
  • Firewalls

Benefits

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Language

  • English (Required)

Ability to commute

  • Woodridge, IL 60517 (Required)

Work Location

In person

Similar Jobs