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3 jobs found

23d ago

Technical Support Specialist

SAVECO North America, Inc. Waukegan, IL

Waukegan, IL

23d ago

$36 - $40/hr Full time Business Systems Computer Skills CRM

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Job Description

Technical Support Specialist for Saveco equipment and systems, providing troubleshooting, maintenance support, documentation management, and cross-functional coordination across Service, Aftermarket Parts, Project Management, and Sales, with travel as needed.

Responsibilities

Serve as the primary point of contact for customer technical support inquiries regarding Saveco equipment and systems.
Provide remote troubleshooting support for mechanical and electrical issues as required.
Coordinate and direct customer support requests to the appropriate internal departments, including Service, Aftermarket Parts, Project Management, and Sales.
Assist customers with equipment maintenance, repairs, installations, and operational guidance.
Create, maintain, and improve technical documentation, troubleshooting guides, service procedures, and knowledge base materials.
Develop service-related reports, support metrics, and operational analyses.
Collaborate with Field Service Engineers and Project Managers to provide technical assistance and support.
Assist in training internal staff and customers on equipment operation, maintenance procedures, and new product lines.
Build and maintain strong customer relationships through professional communication and responsive service.
Manage challenging customer situations with professionalism and a solution-oriented approach.
Identify recurring service issues and recommend continuous improvement initiatives.
Maintain accurate records of support activities, customer communications, and issue resolutions.
Perform additional duties and responsibilities as assigned.

Requirements

Location: Waukegan, IL (onsite)
Technical degree, trade certifications, or equivalent work experience in mechanical, electrical or wastewater systems.
3–5 years of experience in technical support or mechanical/electrical troubleshooting.
Strong understanding of mechanical screening equipment, mechanical systems, and electrical schematics.
Ability to read and interpret mechanical drawings and electrical diagrams.
Excellent verbal and written communication skills with a strong customer service mindset.
Strong organizational and multitasking abilities with the capacity to manage competing priorities.
Ability to collaborate effectively across departments and organizational levels.
Ability to work independently while contributing to a team-oriented environment.
Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
Experience with ERP systems, CRM platforms, or service management software is a plus.
Adaptability to changing priorities, schedules, and operational requirements.
Willingness to travel approximately 10–20% within a multi-state region as needed.
Strong analytical and problem-solving abilities.
Hands-on mechanical and electrical troubleshooting experience.
Experience supporting industrial or water/wastewater equipment preferred.
Commitment to delivering exceptional customer support and service excellence.

Technologies

Microsoft Word
Microsoft Excel
Microsoft Outlook
ERP systems
CRM platforms
Service management software

Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Parental leave
Professional development assistance
Retirement plan
Vision insurance

Work Environment

Combination of office and field-based support activities
Occasional travel to customer sites for troubleshooting, installation assistance, and training
Collaborative, fast-paced technical support environment focused on customer success and continuous improvement

Application Questions

Your experience performing field service work at customer sites
Your experience troubleshooting, repairing, or maintaining mechanical equipment
Your experience working with electrical systems, controls, motors, sensors, VFDs, PLCs, or control panels
Any experience you have within the wastewater, water treatment, industrial manufacturing, or related industries
Examples of equipment you have serviced, installed, started up, or repaired

Experience

Wastewater treatment: 3 years (Required)
Mechanical knowledge: 3 years (Required)
Electrical troubleshooting: 3 years (Required)
Municipal waste management: 3 years (Required)

Willingness to Travel

25% (Preferred)

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26d ago

Technical Support Specialist

SAVECO North America, Inc. North Chicago, IL

North Chicago, IL

26d ago

$36 - $40/hr Full time Computer Skills CRM Customer Support

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Job Description

The onsite Technical Support Specialist role at SAVECO North America, Inc. is based in North Chicago, Illinois. It provides primary customer technical support for Saveco equipment and systems, including troubleshooting, maintenance guidance, documentation management, and cross-functional collaboration to ensure timely, professional service. The position offers an hourly rate of USD 36 to 40 and requires a technical degree or trade certifications (or equivalent work experience) with at least three years in technical support.

Responsibilities

Act as the main liaison for customer technical support inquiries related to Saveco equipment and systems.
Deliver remote troubleshooting assistance for mechanical and electrical issues as needed.
Route and coordinate customer support requests to the appropriate internal teams, such as Service, Aftermarket Parts, Project Management, and Sales.
Support customers with maintenance, repairs, installations, and operational guidance for equipment.
Develop and update technical documentation, troubleshooting guides, service procedures, and knowledge base materials.
Generate service-related reports, support metrics, and operational analyses.
Collaborate with Field Service Engineers and Project Managers to provide technical assistance.
Support training for internal staff and customers on equipment operation, maintenance procedures, and new product lines.
Foster strong customer relationships through professional communication and responsive service.
Handle difficult customer situations with professionalism and a solution-oriented approach.
Identify recurring service issues and propose continuous improvement initiatives.
Maintain accurate records of support activities, customer communications, and resolved issues.
Undertake additional duties as assigned.

Requirements

Technical degree, trade certifications, or equivalent experience in mechanical, electrical, or wastewater systems.
Three to five years of experience in technical support or mechanical and electrical troubleshooting.
Solid knowledge of mechanical screening equipment, mechanical systems, and electrical schematics.
Ability to read and interpret mechanical drawings and electrical diagrams.
Excellent verbal and written communication skills with a customer service focus.
Strong organizational and multitasking abilities with the capacity to manage competing priorities.
Ability to collaborate across departments and organizational levels.
Ability to work independently while contributing to a team.
Proficiency in Microsoft Office, including Word, Excel, and Outlook.
Experience with ERP systems, CRM platforms, or service management software is a plus.
Adaptability to changing priorities, schedules, and operational requirements.
Willingness to travel approximately 10 to 20 percent within a multi-state region as needed.
Strong analytical and problem-solving abilities.
Hands-on mechanical and electrical troubleshooting experience.
Experience supporting industrial or water and wastewater equipment is preferred.
Commitment to delivering exceptional customer support and service excellence.

Technologies

Microsoft Office applications (Word, Excel, Outlook), ERP systems, CRM platforms, and service management software.

Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Parental leave
Professional development assistance
Retirement plan
Vision insurance

Work Environment

Combination of office and field-based support activities.
Occasional travel to customer sites for troubleshooting, installation assistance, and training.
Collaborative, fast-paced technical support environment focused on customer success and continuous improvement.

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1mo ago

Technical Support Analyst

Gearfire / RTG Scottsdale, AZ

Scottsdale, AZ

1mo ago Closed

$18 - $20/hr Full time Application Support CRM Customer Service

This position is no longer accepting applications (closed Jul 7, 2026).

Job Description

Hybrid-remote Technical Support Analyst position with Gearfire / RTG in Scottsdale, AZ, paying USD 18-20 per hour, delivering technical support to firearms retailers while coordinating issue documentation, case management, training, and cross-department collaboration.

Responsibilities

Document complete problem descriptions and resolutions in the CRM, and contribute applicable technical articles to the centralized knowledge base
Manage and resolve multiple customer cases in a fast paced environment while upholding high levels of customer satisfaction
Proactively address retailer issues and identify opportunities to streamline user workflows
Escalate complex problems in a timely manner to appropriate teams
Participate in, and eventually deliver, peer to peer training on relevant products and how they integrate into broader networks and complex solutions
Collaborate with other department members to share pertinent information as needed
Install and support newly developed retailer database programs and provide training to retailers as required

Requirements

Strong ability to handle difficult customer situations with a friendly, professional demeanor in a fast paced setting
Understanding of basic financial principles
Ability to work independently while contributing to a team environment
Capability to perform remote work to resolve customer related issues
Excellent written and verbal communication skills
A.A.S in Computer Programming or Networking preferred
1-3 years of technical experience preferred, especially supporting commercial software
1-3 years of prior help desk experience preferred
Retail industry experience desirable
Knowledge of PCs, LANs and peripherals
High school diploma or equivalent

Technologies

CRM
SQL Server
Windows
Retail Management System Solutions

Benefits

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

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