Scottsdale, AZ

Support Jobs in Scottsdale, AZ

3 jobs found

Include remote jobs

7d ago

Infra Tech Support Practitioner

Accenture Scottsdale, AZ

Scottsdale, AZ

7d ago

$45 - $48/hr Full time Information Technology (IT) IT Operations IT Services

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Job Description

Accenture is seeking an Infra Tech Support Practitioner to manage Windows patching and browser update deployment from an onsite Scottsdale, AZ location. This role focuses on Ivanti LANDesk for monthly Windows updates and browser packaging, with broad responsibilities spanning deployment, monitoring, remediation, and reporting to maintain system integrity and security.

Responsibilities

Deploy monthly Microsoft Windows 10/11 security and quality updates using Ivanti LANDesk.
Package Google Chrome browser updates.
Package Microsoft Edge browser updates.
Schedule Google Chrome browser updates.
Schedule Microsoft Edge browser updates.
Monitor patch deployment progress.
Remediate failed installations.
Perform pre-deployment testing.
Perform post-deployment validation to ensure patch success and system stability.
Generate compliance and patch status reports for management and security teams.
Troubleshoot patching issues.
Coordinate with endpoint, security, and infrastructure teams as needed.
Maintain patching schedules.
Maintain documentation.
Maintain operational procedures.
Ensure endpoint patch compliance meets organizational security standards and audit requirements.
Support vulnerability remediation efforts by deploying critical and emergency patches when required.

Requirements

A minimum of 2 years of experience with Ivanti LANDesk Endpoint Management.
A minimum of 2 years of experience with Windows 10 and Windows 11 operating systems.

Technologies

Ivanti LANDesk Endpoint Management
Windows 10
Windows 11
Google Chrome
Microsoft Edge

Benefits

Medical, dental, vision, and long-term disability coverage
401(k) plan
Paid time off

Role Location and Hourly Pay

Location: Scottsdale, AZ (onsite)
Hourly rate: USD 45 - 48

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23d ago

Bilingual Help Desk Operator (Must Have French)

Compunnel Inc. Scottsdale, AZ

Scottsdale, AZ

23d ago

$25 - $27/hr Contract Active Directory Bilingual End User Support

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Job Description

Bilingual Service Desk Operator with French proficiency providing Level 1 IT support onsite in Scottsdale, AZ.

Responsibilities

Serve as the initial point of contact for all Level 1 IT incidents and service requests.
Deliver support via phone, email, chat, and self-service portal in both English and French.
Create, categorize, prioritize, and monitor tickets using ITSM tools such as ServiceNow, Remedy, and Ivanti.
Ensure timely resolutions or escalate according to established SLAs.
Troubleshoot and resolve issues across Windows and macOS environments; Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive); Active Directory user accounts and password resets; VPN remote access and network connectivity; printers and peripherals; and standard business applications; perform basic desktop support and remote troubleshooting.
Provide high quality bilingual customer support with professionalism and empathy.
Maintain proactive communication with end users regarding ticket status and resolution.
Meet or exceed CSAT targets.
Handle Incident and Request Management in line with ITIL based processes for Incident, Request, and Problem Management.
Escalate complex issues to L2/L3 support teams with complete documentation.
Identify recurring issues and contribute to Knowledge Base articles.
Maintain accurate ticket updates and documentation.
Adhere to organizational policies, data security, and compliance requirements.
Contribute to process improvement initiatives.

Requirements

Fluent in French (B2/C1 or above) and English, with strong written and spoken skills in both languages.
Ability to handle business conversations via emails and calls in both languages.
Solid understanding of Windows OS, MS Office Suite, and Microsoft 365 tools.
Active Directory identity management experience.
Foundational networking knowledge (DNS, DHCP, VPN).
Experience with ITSM ticketing tools; ServiceNow preferred.
Knowledge of remote desktop tools and troubleshooting techniques.
5 years of experience in IT Service Desk, Helpdesk, or Technical Support.
Experience supporting global customers; Europe and Canada regions preferred.

Technologies

Windows
Mac OS
Microsoft 365
Outlook
Teams
SharePoint
OneDrive
Active Directory
DNS
DHCP
VPN
ServiceNow
Remedy
Ivanti
Remote Desktop
Printers

Location

Scottsdale, AZ 85254 Onsite

Duration

12+ Months / Can be extended

Job Type

Contract

Pay Rate

$25.00 - $27.00 per hour

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1mo ago

Technical Support Analyst

Gearfire / RTG Scottsdale, AZ

Scottsdale, AZ

1mo ago Closed

$18 - $20/hr Full time Application Support CRM Customer Service

This position is no longer accepting applications (closed Jul 7, 2026).

Job Description

Hybrid-remote Technical Support Analyst position with Gearfire / RTG in Scottsdale, AZ, paying USD 18-20 per hour, delivering technical support to firearms retailers while coordinating issue documentation, case management, training, and cross-department collaboration.

Responsibilities

Document complete problem descriptions and resolutions in the CRM, and contribute applicable technical articles to the centralized knowledge base
Manage and resolve multiple customer cases in a fast paced environment while upholding high levels of customer satisfaction
Proactively address retailer issues and identify opportunities to streamline user workflows
Escalate complex problems in a timely manner to appropriate teams
Participate in, and eventually deliver, peer to peer training on relevant products and how they integrate into broader networks and complex solutions
Collaborate with other department members to share pertinent information as needed
Install and support newly developed retailer database programs and provide training to retailers as required

Requirements

Strong ability to handle difficult customer situations with a friendly, professional demeanor in a fast paced setting
Understanding of basic financial principles
Ability to work independently while contributing to a team environment
Capability to perform remote work to resolve customer related issues
Excellent written and verbal communication skills
A.A.S in Computer Programming or Networking preferred
1-3 years of technical experience preferred, especially supporting commercial software
1-3 years of prior help desk experience preferred
Retail industry experience desirable
Knowledge of PCs, LANs and peripherals
High school diploma or equivalent

Technologies

CRM
SQL Server
Windows
Retail Management System Solutions

Benefits

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

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Support Jobs in Scottsdale, AZ

Infra Tech Support Practitioner

Bilingual Help Desk Operator (Must Have French)

Technical Support Analyst

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