Scottsdale, AZ

Support Jobs in Scottsdale, AZ

10 jobs found

Include remote jobs

1d ago

Service Desk Engineer

LTM Scottsdale, AZ

Scottsdale, AZ

1d ago

$60k - $70k/yr Full time Help Desk Support Incident Management Information Technology (IT)

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Job Description

Provide first-level service desk support as a P1 engineer, monitoring ticket queues in SNOW and coordinating upgrades while working a 24/7 onsite shift schedule in Scottsdale, AZ.

Responsibilities

Deliver first level support for LTIM customers and partners
Monitor all queues in SNOW and ensure timely handling of service desk activity
Use independent judgment to develop support methods, techniques, and evaluation criteria to achieve results
Drive process improvement by implementing new and refining existing systems such as Help Desk and PC Management
Coordinate with team members preparing and deploying software enhancements and upgrades
Coordinate and help implement new software and hardware upgrades
Maintain desktop terminal and printer hardware and software documentation
Participate in the on-call schedule and respond to priority incidents as needed
Update problem project tracking records in a timely manner
Follow written SOP instructions and FAQs to guide support outcomes
Independently complete service desk incidents (example scope includes office moves and printer installation)
Collaborate with internal and external contacts, including support teams, System Engineers, project teams, validation vendors, and end users

Requirements

Experience with Jira Service Desk
Experience with Servicedesk
Knowledge of Windows Server

Technologies

Jira Service Desk
Windows Server
SNOW

Location and Schedule

Scottsdale, AZ (onsite, 5 days onsite)
Must work within a 24/7 shift model

Compensation

USD 60,000 - 70,000 per year
Actual compensation within the range depends on skills, experience, performance, and internal equity
Posted range reflects the minimum and maximum salary target across US locations

Benefits

Comprehensive Medical Plan covering medical, dental, and vision
Short Term and Long-Term Disability Coverage
401(k) Plan with company match
Life Insurance
Vacation Time, Sick Leave, and Paid Holidays
Paid Paternity and Maternity Leave

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23d ago

Internal Tech Support Specialist

Axway Software SA Scottsdale, AZ

Scottsdale, AZ

23d ago

Full time Active Directory Customer Support End User Support

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Job Description

Axway Software SA is hiring an Internal Tech Support Specialist to support a global team from Scottsdale, AZ with 4 to 5 days onsite weekly. This role focuses on keeping employees productive through reliable workstation setup, timely troubleshooting, and accurate ticket resolution. You will work in a dynamic, virtual environment while contributing to a global culture with career development, competitive pay, and global culture perks.

Responsibilities

Manage image deployment, software installation, and initial configuration, including settings maintained in management tools (inventory, distribution, updates, and antivirus)
Handle hardware and accessory stock to ensure teams have what they need
Address inquiries in writing and by phone in a professional, empathetic manner, representing the company positively and proactively
Resolve customer-facing issues through phone, email, and web tickets with timely, accurate, and consistent communication
Provide troubleshooting support, including problem replication and duplication
Create knowledge base articles following department guidelines to support self-help and reduce repeat calls
Stay current on emerging technologies relevant to the industry
Protect Axway and customer data by following Axway policies and using Axway equipment and facilities appropriately

Requirements

Relevant bachelor’s or associate degree, or equivalent work experience desired
Minimum 5 years of experience in a similar position
Excellent verbal and written communication skills
Excellent customer service skills
Ability to build effective relationships with stakeholders across management and technical experience levels
Strong problem-solving skills
Ability to work effectively in a dynamic, virtual environment
Self-starting, self-motivated, and able to drive work with initiative
High level of ownership and accountability

Technologies Used

Windows 10, macOS, Linux
Office365 (admin), AD, Azure AD
SMAX (ticketing tools)
Asset Management, Reporting tools
BO, BI

Benefits

Health coverage
Retirement plans
Paid time off
Flexible work
Career development
Competitive pay
Global culture perks

Location: Scottsdale, AZ (onsite). Onsite schedule: 4-5 days onsite weekly. Physical presence required: in the office during normal business hours and occasionally outside of normal business hours.

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1mo ago

IT Helpdesk

Interface, Inc. Scottsdale, AZ

Scottsdale, AZ

1mo ago Closed

$22 - $24/hr Full time Active Directory End User Support Help Desk Support

This position is no longer accepting applications (closed Oct 31, 2026).

Job Description

Interface Inc is hiring an IT Helpdesk Support Technician to serve as the first point of contact for Tier 1 technology help at our Scottsdale, AZ office. This onsite role focuses on troubleshooting and resolving everyday employee issues across devices, software, and connectivity, while keeping work organized through a help desk ticketing workflow.

What you’ll do

Act as the primary contact for all Tier 1 IT support requests submitted through the help desk ticketing system.
Prioritize, document, and manage tickets based on urgency and business impact.
Provide support for computer hardware, software, printers, mobile devices, and other peripheral equipment.
Handle incoming requests in person, by phone, email, or through the ticketing system.
Install, configure, troubleshoot, repair, and upgrade desktop and laptop computers, operating systems, and software applications.
Diagnose and resolve hardware, software, network, and connectivity issues, escalating more complex problems when appropriate.
Configure and install peripherals such as monitors, printers, scanners, and related devices.
Perform routine maintenance, including operating system updates, malware and virus removal, system cleanup, and performance optimization.
Support user account setup, password resets, and access-related issues.
Maintain accurate documentation for all work completed, including ticket updates, resolutions, and daily activity logs.
Create and maintain user documentation, training materials, and knowledge base articles.
Provide basic guidance and computer training to employees on software applications and IT best practices.
Monitor recurring issues and communicate trends or recommendations for long-term improvements.
Follow up with users to confirm issues are fully resolved and ensure a positive support experience.
Assist with office technology projects, equipment deployments, inventory management, and other IT-related initiatives.
Complete general administrative and office tasks as assigned.
Handle other duties and special projects as assigned.

Qualifications

Strong troubleshooting skills with Windows, including desktop and laptop hardware, software installation, and peripheral devices.
Basic networking knowledge, including LAN, WAN, TCP/IP, and wireless networking.
Experience with malware detection, virus removal, operating system maintenance, and hardware upgrades.
Ability to diagnose technical issues, identify root causes, and resolve problems efficiently.
Excellent customer service and interpersonal skills, including communicating technical information to non-technical users.
Strong organization skills to prioritize multiple requests and meet deadlines in a fast-paced environment.
Ability to maintain accurate documentation and detailed service records.
Capable of working independently while collaborating effectively with the IT team.
Professionalism, integrity, and the ability to maintain confidentiality.
Willingness to learn new technologies and adapt to changing business needs.

Tools and technologies

Windows operating systems
TCP/IP
Wireless networking
Active Directory
Microsoft Office applications
Help desk ticketing systems

Role details

Location: Scottsdale, AZ (onsite)
Salary: USD 22 - 24 per hour
Experience: 5 years minimum
Education: Associate degree in Information Technology, Computer Science, or related field, or equivalent work experience

Physical demands

Regularly required to talk and hear.
Must be able to lift and/or move items over 35 pounds.
Vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

EEO and screening

Interface Inc provides equal employment opportunity to all qualified applicants and considers reasonable accommodations for applicants with disabilities.
Employment is contingent upon passing a background check and a drug screen.

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1mo ago

IT Help Desk Technician I

evolvedMD Scottsdale, AZ

Scottsdale, AZ

1mo ago Closed

$46k - $52k/yr Full time Application Support Azure Ad / Entra Id Device Management

This position is no longer accepting applications (closed Oct 26, 2026).

Job Description

evolvedMD is building a stronger in-house service desk to support clinicians and staff across five states, and the IT Help Desk Technician I role is the front door of IT. In this HIPAA-regulated environment, you will help end users with day-to-day technology needs while supporting a workflow that includes an AI help desk agent and escalation to senior engineers when issues go beyond your scope.

What you will do

Act as the primary contact for support requests across Microsoft 365, Windows endpoints, and business applications.
Handle tickets end to end by acknowledging, triaging, resolving, documenting, and closing, with consistent communication so requests do not go quiet.
Prioritize by impact, including separating time-sensitive clinical access issues (such as an EHR lockout) from lower-impact items like printer problems.
Support users through Microsoft Teams chat, phone, email, and in person.
Escalate issues cleanly to Tier 2/3 with documented context and troubleshooting so escalations do not start from zero.
Perform new hire provisioning, including Entra ID account creation, license assignments, group membership, mailbox setup, and application access completed ahead of start dates.
Complete offboarding and deprovisioning promptly by revoking access across all systems.
Handle routine access requests, MFA resets, and password resets following documented approval workflows.
Maintain accurate access-action records, with a single documented ticket process required for access requests in a HITRUST environment.
Provision, configure, and deploy Windows endpoints using Intune and Autopilot.
Manage the device lifecycle, including enrollment, asset tagging, shipping to remote staff, plus collection and wipe when separation occurs.
Keep an accurate asset inventory (device, assignee, location, and status).
Troubleshoot hardware, peripherals, printers, and conference room equipment, including on-site physical tasks as needed.
Escalate endpoint compliance and policy issues to the Senior Cloud & Security Engineer.
Document recurring issues and resolutions in the knowledge base.
Collaborate with the CISO to improve the AI help desk agent by identifying what it should handle, where it falls short, and what knowledge is needed for more first-touch resolutions.
Build and maintain end-user guides to support self-service where appropriate.
Contribute to service desk workflow design in Freshservice as the practice matures.
Monitor aging tickets and surface items at risk of breaching response expectations before they do.
Track and report ticket volume, categories, and resolution times.
Participate in incident and change processes, including documenting actions during service disruptions.
Support access reviews and compliance evidence collection by maintaining clean and complete ticket records.

What you bring

1 to 2 years of help desk, desktop support, or service desk experience in a professional environment (internships, university IT, or campus help desk experience count).
End-user working knowledge of Microsoft 365: Outlook, Teams, SharePoint, and OneDrive.
Familiarity with Entra ID (Azure AD) fundamentals, including user accounts, groups, and password and MFA resets.
Comfort troubleshooting Windows 11, including profiles, applications, connectivity, performance, and peripherals.
Experience using a ticketing system and a habit of documenting as you go.
Basic networking literacy (Wi-Fi, VPN, DNS) and the ability to know when an issue is not yours to solve.
Strong customer service instincts, including communicating with clinicians who are between patients and short on time.
Discretion with confidential information, plus willingness to learn HIPAA requirements as they apply to the role.
Ability to work on site in Phoenix and handle occasional physical tasks (device setup, equipment moves, conference room support).

Technologies you will use

Microsoft 365, Outlook, Teams, SharePoint, OneDrive
Entra ID (Azure AD), MFA
Windows 11
Intune, Autopilot
Freshservice
HITRUST, HIPAA

Location and schedule

Based at evolvedMD corporate headquarters in Scottsdale, Arizona.
4 days in office / 1 day remote.

Compensation and benefits

$46,000 - $52,000 annually (DOE) for first-year compensation.
$1,200 annual technology allowance.
401(k) company match.

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1mo ago

Help Desk Technician-Entry Level

Gurstel Law Firm P C Scottsdale, AZ

Scottsdale, AZ

1mo ago Closed

$21 - $23/hr Full time Hardware Support Help Desk Support Help Desk Ticketing

This position is no longer accepting applications (closed Oct 24, 2026).

Job Description

The Help Desk Technician role provides Tier 1 support for computer systems, software, and hardware, combining technical troubleshooting with responsive customer service for internal users. The position is based onsite in Scottsdale, AZ.

Role Overview

This position supports help desk operations by monitoring and managing support requests, diagnosing technical issues, and delivering timely resolutions or escalations. Support is provided through phone, email, and chat, with an emphasis on using critical thinking and internal knowledge bases to keep incidents moving efficiently.

Key Responsibilities

Monitor, prioritize, and resolve Help Desk tickets in line with established Service Level Agreements (SLAs).
Diagnose and troubleshoot issues involving PC hardware, software, and network environments including Local Area Network (LAN) and Wide Area Network (WAN).
Perform routine computer optimization, run diagnostic programs, and complete system cleanups.
Carry out standardized IT onboarding and offboarding procedures for personnel.
Escort and collaborate with visiting vendors while maintaining facility and network security protocols.
Document support activities thoroughly, escalate more complex issues to Tier 2/3 support, and provide regular stakeholder updates on IT events.
Look for ways to streamline IT operations, reduce system complexity, and support organizational quality standards.

Required Qualifications

High School Diploma or equivalent.
2+ years of experience in a technical help desk or service desk environment.
Proven experience with Microsoft products and remote user support tools.
Strong diagnostic ability for basic technical issues and the ability to prioritize critical user needs over non-urgent wants.
Exceptional written and verbal communication skills with a customer service and follow-up focus.
Self-motivated approach with a history of owning problems and driving them to resolution.
CompTIA A+ and/or Network+ certifications or Microsoft certifications are highly preferred.
Experience in a law firm, legal claims platforms, or commercial legal software is a distinct plus.

Technologies

Microsoft products
CompTIA A+
CompTIA Network+
Microsoft certifications

Benefits

Medical, Dental, Vision
STD, LTD, Life, Accident, Critical Illness, Long-Term Care
Pet Insurance
401k and Profit Sharing
Student Debt Retirement Savings Program
Paid Time Off (PTO) and Paid Holidays

Physical Requirements

Ability to safely lift, move, and transport physical IT hardware weighing up to 25–50 lbs.
Ability to frequently bend, kneel, crouch, or crawl under desks and workspace furniture to manage physical hardware, wiring, and cabling configurations.

Travel

10% local travel only

Skills and Competencies

Technical Skills (30%)
Dependability (30%)
Customer Service (20%)
Problem Solving (20%)

Location and Compensation

Location: Scottsdale, AZ (onsite). Pay: USD 21 to 23 per hour.

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1mo ago

Technical Support Engineer II

Axon Scottsdale, AZ

Scottsdale, AZ

1mo ago Closed

Full time Application Support Customer Support Information Technology (IT)

This position is no longer accepting applications (closed Oct 22, 2026).

Job Description

Provide front line technical support for Axon’s cloud software customers, with an emphasis on law enforcement and public safety.

Location: Scottsdale, AZ (onsite)
Experience: 3+ years

Responsibilities

Work closely with Law Enforcement customers to support a strong experience with Axon products and services
Deliver front line support for Axon software customers, documenting detailed notes for each interaction
Partner with customers to assess urgency of tickets and requests and determine priority across engineering teams
Research, troubleshoot, and diagnose customer issues across a variety of products and systems
Follow up to confirm customer systems are fully functional after troubleshooting
Log & provide detailed notes on each customer interaction
Create knowledge base articles for recurring top issues
Participate in an on-call rotation for outage escalations
Provide backup support to other Axon Support teams and colleagues

Requirements

3+ years of support experience for cloud-based products
Track record of completing goals and driving initiatives through to completion
Experience working in the Law Enforcement/Public Safety space
Forward thinking and task driven
Ability to solve complex technical problems and lead support-related projects
Strong communication skills for both technical and non-technical audiences
Experience with JSON schemas, GitHub, python, VS Code, Azure Data Studio, and SSMS
Ability to work independently with substantial latitude while maintaining focus on outcomes
Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential, highly sensitive information

Technologies

JSON schemas
GitHub
Python
VS Code
Azure Data Studio
SSMS

What You’ll Do

Reports to: Manager, Technical Support

Benefits

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
Snacks in our offices

Important Notes

The job description is not intended to be exhaustive of duties, responsibilities, skills, efforts, or working conditions associated with the job.
The job description may change or be supplemented at any time based on business needs.
Some roles may require legal eligibility to work in a firearms environment.
Benefits listed may vary based on employment nature and work location.

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1mo ago

Tier II Desktop Support - Onsite

VITALANT Scottsdale, AZ

Scottsdale, AZ

1mo ago Closed

$23 - $30/hr Full time Computer Skills Desktop Support Desktop Technician

This position is no longer accepting applications (closed Oct 22, 2026).

Job Description

In this onsite Tier II Desktop Support role, you will provide hands-on assistance for desktop and peripheral technology at Vitalant, addressing complex hardware, software, and network connectivity issues while maintaining accurate documentation and standards.

Role Summary

As a PC Technician II (Tier II Desktop Support), you will configure, install, maintain, and troubleshoot desktop and peripheral equipment. The position includes resolving escalated technical issues, updating trouble tickets, supporting PC hardware and software upgrades, and contributing to configuration standards, SOPs, and standard PC images.

Onsite Responsibilities

Configure, install, maintain, and troubleshoot PCs, laptops, tablets, thin clients, printers, scanners, and other peripheral equipment.
Diagnose hardware and software problems, network communication issues, and connectivity problems through to resolution.
Resolve issues escalated by other support team members and independently research technology problems.
Monitor and update trouble tickets, document resolutions, and contribute to the team’s knowledge base.
Manage projects involving PC hardware and software upgrades or replacements.
Help evaluate new desktop technology and make hardware and software recommendations.
Define hardware configuration standards, write SOPs, and create and maintain standard PC images.
Maintain critical parts inventory and support accurate inventory control of data-processing hardware.
Coordinate equipment repairs with vendors.
Assist with workflow coordination, training, and mentoring of support staff as needed.

Required Qualifications

Associate’s degree or equivalent combination of education and experience.
Three years of related experience including PC repair, troubleshooting, configuration, and experience reading hardware diagrams.
Working knowledge of PC software packages and operating systems.
Working knowledge of PC hardware components.
Strong customer service and interpersonal skills.
Ability to organize and prioritize a changing workload with multiple priorities.
Ability to work effectively as part of a team.
Ability to maintain confidentiality.
Flexibility to work varying shifts.
Valid in-state driver’s license.

Preferred Qualifications

Relevant hardware or software certification preferred.

Compensation and Schedule

Grade: 117
Hourly Pay: USD 23.41 to 30.30 per hour (DOE)
Work Schedule: Monday to Friday, 8:00am to 5:00pm (onsite)
Work Location: Scottsdale, Arizona

Work Shift

Shift 1 (United States of America)

Education and Knowledge

Associate’s degree or equivalent combination of education and experience required.
Working knowledge of various PC software packages and operating systems required.
Working knowledge of PC hardware components required.

Licenses and Certifications

Valid in-state driver’s license required.
Relevant hardware or software certification preferred.

Experience Requirements

Three years of related experience required, including PC repair, troubleshooting, configuration, and reading hardware diagrams.

Skills and Abilities

Demonstrated ability to successfully perform assigned duties and responsibilities.
Ability to maintain confidentiality.
Ability to understand, follow, and give precise written and verbal instructions and perform activities safely.
Ability to organize, prioritize, and execute a variable workload with multiple priorities.
Ability to work flexible shifts.
Ability to participate as an active team member in a team environment.
Proficient computer skills.

Physical Requirements

Sitting: 5+
Standing: 0-3
Walking: 0-3
Lift (40# Max): 0-3
Carry/move (40# max): 0-3
Push/pull (10# of force max): 0-3
Standing: 0-3
Bend: 0-3
Squat: 0-3
Kneel: 0-3
Reaching above shoulders: 0-3
Reaching waist to shoulder: 5+
Reaching knee to waist: 0-3
Reaching floor to knee: 0-3
Finger dexterity: 5+
Handling: 0-3
Climbing: N/A
Driving: 0-3
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.