Scottsdale, AZ

Support Jobs in Scottsdale, AZ

5 jobs found

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Today

Technical Support Engineer II

Axon Scottsdale, AZ

Scottsdale, AZ

Today

Full time Application Support Customer Support Information Technology (IT)

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Job Description

Provide front line technical support for Axon’s cloud software customers, with an emphasis on law enforcement and public safety.

Location: Scottsdale, AZ (onsite)
Experience: 3+ years

Responsibilities

Work closely with Law Enforcement customers to support a strong experience with Axon products and services
Deliver front line support for Axon software customers, documenting detailed notes for each interaction
Partner with customers to assess urgency of tickets and requests and determine priority across engineering teams
Research, troubleshoot, and diagnose customer issues across a variety of products and systems
Follow up to confirm customer systems are fully functional after troubleshooting
Log & provide detailed notes on each customer interaction
Create knowledge base articles for recurring top issues
Participate in an on-call rotation for outage escalations
Provide backup support to other Axon Support teams and colleagues

Requirements

3+ years of support experience for cloud-based products
Track record of completing goals and driving initiatives through to completion
Experience working in the Law Enforcement/Public Safety space
Forward thinking and task driven
Ability to solve complex technical problems and lead support-related projects
Strong communication skills for both technical and non-technical audiences
Experience with JSON schemas, GitHub, python, VS Code, Azure Data Studio, and SSMS
Ability to work independently with substantial latitude while maintaining focus on outcomes
Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential, highly sensitive information

Technologies

JSON schemas
GitHub
Python
VS Code
Azure Data Studio
SSMS

What You’ll Do

Reports to: Manager, Technical Support

Benefits

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
Snacks in our offices

Important Notes

The job description is not intended to be exhaustive of duties, responsibilities, skills, efforts, or working conditions associated with the job.
The job description may change or be supplemented at any time based on business needs.
Some roles may require legal eligibility to work in a firearms environment.
Benefits listed may vary based on employment nature and work location.

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1d ago

Tier II Desktop Support - Onsite

VITALANT Scottsdale, AZ

Scottsdale, AZ

1d ago

$23 - $30/hr Full time Computer Skills Desktop Support Desktop Technician

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Job Description

In this onsite Tier II Desktop Support role, you will provide hands-on assistance for desktop and peripheral technology at Vitalant, addressing complex hardware, software, and network connectivity issues while maintaining accurate documentation and standards.

Role Summary

As a PC Technician II (Tier II Desktop Support), you will configure, install, maintain, and troubleshoot desktop and peripheral equipment. The position includes resolving escalated technical issues, updating trouble tickets, supporting PC hardware and software upgrades, and contributing to configuration standards, SOPs, and standard PC images.

Onsite Responsibilities

Configure, install, maintain, and troubleshoot PCs, laptops, tablets, thin clients, printers, scanners, and other peripheral equipment.
Diagnose hardware and software problems, network communication issues, and connectivity problems through to resolution.
Resolve issues escalated by other support team members and independently research technology problems.
Monitor and update trouble tickets, document resolutions, and contribute to the team’s knowledge base.
Manage projects involving PC hardware and software upgrades or replacements.
Help evaluate new desktop technology and make hardware and software recommendations.
Define hardware configuration standards, write SOPs, and create and maintain standard PC images.
Maintain critical parts inventory and support accurate inventory control of data-processing hardware.
Coordinate equipment repairs with vendors.
Assist with workflow coordination, training, and mentoring of support staff as needed.

Required Qualifications

Associate’s degree or equivalent combination of education and experience.
Three years of related experience including PC repair, troubleshooting, configuration, and experience reading hardware diagrams.
Working knowledge of PC software packages and operating systems.
Working knowledge of PC hardware components.
Strong customer service and interpersonal skills.
Ability to organize and prioritize a changing workload with multiple priorities.
Ability to work effectively as part of a team.
Ability to maintain confidentiality.
Flexibility to work varying shifts.
Valid in-state driver’s license.

Preferred Qualifications

Relevant hardware or software certification preferred.

Compensation and Schedule

Grade: 117
Hourly Pay: USD 23.41 to 30.30 per hour (DOE)
Work Schedule: Monday to Friday, 8:00am to 5:00pm (onsite)
Work Location: Scottsdale, Arizona

Work Shift

Shift 1 (United States of America)

Education and Knowledge

Associate’s degree or equivalent combination of education and experience required.
Working knowledge of various PC software packages and operating systems required.
Working knowledge of PC hardware components required.

Licenses and Certifications

Valid in-state driver’s license required.
Relevant hardware or software certification preferred.

Experience Requirements

Three years of related experience required, including PC repair, troubleshooting, configuration, and reading hardware diagrams.

Skills and Abilities

Demonstrated ability to successfully perform assigned duties and responsibilities.
Ability to maintain confidentiality.
Ability to understand, follow, and give precise written and verbal instructions and perform activities safely.
Ability to organize, prioritize, and execute a variable workload with multiple priorities.
Ability to work flexible shifts.
Ability to participate as an active team member in a team environment.
Proficient computer skills.

Physical Requirements

Sitting: 5+
Standing: 0-3
Walking: 0-3
Lift (40# Max): 0-3
Carry/move (40# max): 0-3
Push/pull (10# of force max): 0-3
Standing: 0-3
Bend: 0-3
Squat: 0-3
Kneel: 0-3
Reaching above shoulders: 0-3
Reaching waist to shoulder: 5+
Reaching knee to waist: 0-3
Reaching floor to knee: 0-3
Finger dexterity: 5+
Handling: 0-3
Climbing: N/A
Driving: 0-3
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Additional Details

Job Category: Information Technology (IT)
Address: 9305 East Via de Ventura Scottsdale, AZ 85258
Contact: careers@vitalant.org

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2mo ago

Infra Tech Support Practitioner

Accenture Scottsdale, AZ

Scottsdale, AZ

2mo ago Closed

$45 - $48/hr Full time Information Technology (IT) IT Operations IT Services

This position is no longer accepting applications (closed Aug 6, 2026).

Job Description

Accenture is seeking an Infra Tech Support Practitioner to manage Windows patching and browser update deployment from an onsite Scottsdale, AZ location. This role focuses on Ivanti LANDesk for monthly Windows updates and browser packaging, with broad responsibilities spanning deployment, monitoring, remediation, and reporting to maintain system integrity and security.

Responsibilities

Deploy monthly Microsoft Windows 10/11 security and quality updates using Ivanti LANDesk.
Package Google Chrome browser updates.
Package Microsoft Edge browser updates.
Schedule Google Chrome browser updates.
Schedule Microsoft Edge browser updates.
Monitor patch deployment progress.
Remediate failed installations.
Perform pre-deployment testing.
Perform post-deployment validation to ensure patch success and system stability.
Generate compliance and patch status reports for management and security teams.
Troubleshoot patching issues.
Coordinate with endpoint, security, and infrastructure teams as needed.
Maintain patching schedules.
Maintain documentation.
Maintain operational procedures.
Ensure endpoint patch compliance meets organizational security standards and audit requirements.
Support vulnerability remediation efforts by deploying critical and emergency patches when required.

Requirements

A minimum of 2 years of experience with Ivanti LANDesk Endpoint Management.
A minimum of 2 years of experience with Windows 10 and Windows 11 operating systems.

Technologies

Ivanti LANDesk Endpoint Management
Windows 10
Windows 11
Google Chrome
Microsoft Edge

Benefits

Medical, dental, vision, and long-term disability coverage
401(k) plan
Paid time off

Role Location and Hourly Pay

Location: Scottsdale, AZ (onsite)
Hourly rate: USD 45 - 48

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3mo ago

Bilingual Help Desk Operator (Must Have French)

Compunnel Inc. Scottsdale, AZ

Scottsdale, AZ

3mo ago Closed

$25 - $27/hr Contract Active Directory Bilingual End User Support

This position is no longer accepting applications (closed Jul 21, 2026).

Job Description

Bilingual Service Desk Operator with French proficiency providing Level 1 IT support onsite in Scottsdale, AZ.

Responsibilities

Serve as the initial point of contact for all Level 1 IT incidents and service requests.
Deliver support via phone, email, chat, and self-service portal in both English and French.
Create, categorize, prioritize, and monitor tickets using ITSM tools such as ServiceNow, Remedy, and Ivanti.
Ensure timely resolutions or escalate according to established SLAs.
Troubleshoot and resolve issues across Windows and macOS environments; Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive); Active Directory user accounts and password resets; VPN remote access and network connectivity; printers and peripherals; and standard business applications; perform basic desktop support and remote troubleshooting.
Provide high quality bilingual customer support with professionalism and empathy.
Maintain proactive communication with end users regarding ticket status and resolution.
Meet or exceed CSAT targets.
Handle Incident and Request Management in line with ITIL based processes for Incident, Request, and Problem Management.
Escalate complex issues to L2/L3 support teams with complete documentation.
Identify recurring issues and contribute to Knowledge Base articles.
Maintain accurate ticket updates and documentation.
Adhere to organizational policies, data security, and compliance requirements.
Contribute to process improvement initiatives.

Requirements

Fluent in French (B2/C1 or above) and English, with strong written and spoken skills in both languages.
Ability to handle business conversations via emails and calls in both languages.
Solid understanding of Windows OS, MS Office Suite, and Microsoft 365 tools.
Active Directory identity management experience.
Foundational networking knowledge (DNS, DHCP, VPN).
Experience with ITSM ticketing tools; ServiceNow preferred.
Knowledge of remote desktop tools and troubleshooting techniques.
5 years of experience in IT Service Desk, Helpdesk, or Technical Support.
Experience supporting global customers; Europe and Canada regions preferred.

Technologies

Windows
Mac OS
Microsoft 365
Outlook
Teams
SharePoint
OneDrive
Active Directory
DNS
DHCP
VPN
ServiceNow
Remedy
Ivanti
Remote Desktop
Printers

Location

Scottsdale, AZ 85254 Onsite

Duration

12+ Months / Can be extended

Job Type

Contract

Pay Rate

$25.00 - $27.00 per hour

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3mo ago

Technical Support Analyst

Gearfire / RTG Scottsdale, AZ

Scottsdale, AZ

3mo ago Closed

$18 - $20/hr Full time Application Support CRM Customer Service

This position is no longer accepting applications (closed Jul 7, 2026).

Job Description

Hybrid-remote Technical Support Analyst position with Gearfire / RTG in Scottsdale, AZ, paying USD 18-20 per hour, delivering technical support to firearms retailers while coordinating issue documentation, case management, training, and cross-department collaboration.

Responsibilities

Document complete problem descriptions and resolutions in the CRM, and contribute applicable technical articles to the centralized knowledge base
Manage and resolve multiple customer cases in a fast paced environment while upholding high levels of customer satisfaction
Proactively address retailer issues and identify opportunities to streamline user workflows
Escalate complex problems in a timely manner to appropriate teams
Participate in, and eventually deliver, peer to peer training on relevant products and how they integrate into broader networks and complex solutions
Collaborate with other department members to share pertinent information as needed
Install and support newly developed retailer database programs and provide training to retailers as required

Requirements

Strong ability to handle difficult customer situations with a friendly, professional demeanor in a fast paced setting
Understanding of basic financial principles
Ability to work independently while contributing to a team environment
Capability to perform remote work to resolve customer related issues
Excellent written and verbal communication skills
A.A.S in Computer Programming or Networking preferred
1-3 years of technical experience preferred, especially supporting commercial software
1-3 years of prior help desk experience preferred
Retail industry experience desirable
Knowledge of PCs, LANs and peripherals
High school diploma or equivalent

Technologies

CRM
SQL Server
Windows
Retail Management System Solutions

Benefits

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

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Support Jobs in Scottsdale, AZ

Technical Support Engineer II

Tier II Desktop Support - Onsite

Infra Tech Support Practitioner

Bilingual Help Desk Operator (Must Have French)

Technical Support Analyst

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