Support Jobs in Scottsdale, AZ

1 job found

Include remote jobs

13d ago

Technical Support Analyst

Gearfire / RTG Scottsdale, AZ

Scottsdale, AZ

13d ago

$18 - $20/hr Full time Application Support CRM Customer Service

Apply Now

Job Description

Hybrid-remote Technical Support Analyst position with Gearfire / RTG in Scottsdale, AZ, paying USD 18-20 per hour, delivering technical support to firearms retailers while coordinating issue documentation, case management, training, and cross-department collaboration.

Responsibilities

Document complete problem descriptions and resolutions in the CRM, and contribute applicable technical articles to the centralized knowledge base
Manage and resolve multiple customer cases in a fast paced environment while upholding high levels of customer satisfaction
Proactively address retailer issues and identify opportunities to streamline user workflows
Escalate complex problems in a timely manner to appropriate teams
Participate in, and eventually deliver, peer to peer training on relevant products and how they integrate into broader networks and complex solutions
Collaborate with other department members to share pertinent information as needed
Install and support newly developed retailer database programs and provide training to retailers as required

Requirements

Strong ability to handle difficult customer situations with a friendly, professional demeanor in a fast paced setting
Understanding of basic financial principles
Ability to work independently while contributing to a team environment
Capability to perform remote work to resolve customer related issues
Excellent written and verbal communication skills
A.A.S in Computer Programming or Networking preferred
1-3 years of technical experience preferred, especially supporting commercial software
1-3 years of prior help desk experience preferred
Retail industry experience desirable
Knowledge of PCs, LANs and peripherals
High school diploma or equivalent

Technologies

CRM
SQL Server
Windows
Retail Management System Solutions

Benefits

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

View full job page →

Get Job Alerts

New jobs delivered to your inbox.