Manufacturing Software Support Jobs

1 job found

2d ago

Specialist, Technical Support

Merck Rahway, NJ

Rahway, NJ

2d ago

$87k - $137k/yr Full time Automation Data Analytics Help Desk Support

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Job Description

Merck offers a benefits-forward Specialist, Technical Support role in Rahway, NJ with hybrid work options, providing dedicated IT and OT support for manufacturing and research facilities. This role focuses on problem identification, troubleshooting, incident management, and continuous improvement within a cGMP environment. The position supports both Rahway and West Point operations, with a salary range of USD 87,300 to 137,400 per year and opportunities to collaborate with site and global teams to deliver scalable, reliable IT and OT solutions.

Benefits

Medical, dental, vision healthcare and other insurance benefits (for employee and family)
Retirement benefits, including 401(k)
Paid holidays
Vacation
Compassionate and sick days
Annual bonus
Long-term incentive, if applicable

Responsibilities

Provide problem discovery and analytical support for the Rahway (NJ) and West Point (PA) manufacturing facilities, serving as the first point of contact and liaising with Network and GIO teams to triage incidents and requests
Implement incident management processes using ITIL best practice
Monitor and govern the backup and recovery of IT systems
Monitor performance of IT systems
Develop data analytics solutions for Rahway, independently and with site and global teams
Collaborate with key stakeholders at the site to align on strategy and service level expectations
Manage release management approaches for critical software or system deployments
Ensure service level agreements are in place and vendor management processes are defined and governed
Influence system deployment and design to ensure robust, scalable, flexible, sustainable and highly available solutions supporting critical path activities
Operate and maintain OT systems, tools, and applications
Support IT/OT services including asset inventory and configuration management
Conduct risk assessments, obtain permits, and manage technician allocation
Perform investigations, change requests, and ensure compliance with engineering documentation standards, applying best practices

Requirements

5 years of engineering experience in Automation in Chemical or Pharmaceutical industry
Proven experience resolving software and automation problems and maintaining reliable operation of building control, automation, and related systems while complying with global standards
Skills in C&Q within automation (CSV)
Extended knowledge of GxP, HSE and Quality systems
Excellent communications skills
High School Diploma or minimum 3 years equivalent practical experience in automation control systems within regulated environment
Thorough knowledge of computer validation/SDLC principles and automation change control procedures (GAMP 5)
Strong technical competency with knowledge of pharmaceutical industry processes and practices
Demonstrated understanding of network, cloud, and virtual server technologies
Knowledge of integrated software applications, including SCADA, MES and LIMS, in support of business processes in a pharmaceutical manufacturing environment
Demonstrated project management skills
Enterprise mindset, self-starter, self-guided, hands-on approach
Track record of working independently across time zones with excellent cross-cultural communication
Availability Management
Change Controls
Engineering Document Management
Global Team Collaboration
Incident Management
Information Technology IT Infrastructure
Information Technology IT Support
Issue Management and Remediation IMR Process
IT Operation
IT Project Lifecycle
Management System Development
Performance Monitoring
Plant Equipment
Problem Management
Quality Assurance QA
Release Management
Service Delivery
SLA Management
Software Configurations
Software Development Life Cycle SDLC
System Deployment
Testing
Vendor Management
Technologies: SCADA, MES, LIMS

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