Ray America Inc. offers a comprehensive benefits package and a collaborative, customer-focused culture. This full-time on-site role is based in Fort Lee, NJ and provides front-line support for medical and dental equipment, with installation, troubleshooting, maintenance, and repair performed remotely to deliver timely, effective solutions. The position pays USD 50,000 - 55,000 per year.
Key benefits include 100% company-sponsored medical insurance, dental and vision coverage, basic life insurance and AD&D, short-term and long-term disability, a 401(k) plan with company match up to 3%, Flexible Spending Account (FSA), Health Reimbursement Arrangement (HRA), Health Savings Account (HSA), Paid Time Off (PTO), Paid Sick Time, 10 paid holidays per year, and on-the-job training.
Responsibilities
- Serve as the first point of contact for client equipment-related inquiries and service requests
- Diagnose and resolve technical issues via phone and email
- Maintain accurate documentation of service cases, including resolutions and follow-up actions
- Escalate unresolved or critical issues to internal teams with clear documentation
- Provide basic training to clients on equipment operation and maintenance
- Monitor and track service metrics such as resolution time, customer satisfaction, and call quality
- Operate tools and testing devices to verify functionality of repaired units
- Support internal training initiatives and participate in service process improvements
- Perform other duties as assigned by management
Requirements
- High School Diploma or GED required; Associate degree in IT, electronics, biomedical equipment, or related field preferred
- Technical training in medical imaging systems a plus
- Familiarity with diagnostic software and calibration tools used in medical device servicing a plus
- Basic networking knowledge for equipment with integrated software or remote monitoring capabilities
- Customer service training or experience
- Excellent communication and interpersonal skills
- Ability to collaborate with cross-functional teams, including sales and customer support
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Bilingual English and Korean (required)
- Ability to work independently, manage multiple tasks, and adapt to changing priorities
Technologies
- Microsoft Office (Word, Excel, Outlook)
- Diagnostic software
- Calibration tools
Location and Work Arrangement
Fort Lee, NJ 07024, on-site / in-person
