Medical Equipment Technical Support - Bilingual Korean

Ray America Inc. offers a comprehensive benefits package and a collaborative, customer-focused culture. This full-time on-site role is based in Fort Lee, NJ and provides front-line support for medical and dental equipment, with installation, troubleshooting, maintenance, and repair performed remotely to deliver timely, effective solutions. The position pays USD 50,000 - 55,000 per year.

Key benefits include 100% company-sponsored medical insurance, dental and vision coverage, basic life insurance and AD&D, short-term and long-term disability, a 401(k) plan with company match up to 3%, Flexible Spending Account (FSA), Health Reimbursement Arrangement (HRA), Health Savings Account (HSA), Paid Time Off (PTO), Paid Sick Time, 10 paid holidays per year, and on-the-job training.

Responsibilities

• Serve as the first point of contact for client equipment-related inquiries and service requests
• Diagnose and resolve technical issues via phone and email
• Maintain accurate documentation of service cases, including resolutions and follow-up actions
• Escalate unresolved or critical issues to internal teams with clear documentation
• Provide basic training to clients on equipment operation and maintenance
• Monitor and track service metrics such as resolution time, customer satisfaction, and call quality
• Operate tools and testing devices to verify functionality of repaired units
• Support internal training initiatives and participate in service process improvements
• Perform other duties as assigned by management

Requirements

• High School Diploma or GED required; Associate degree in IT, electronics, biomedical equipment, or related field preferred
• Technical training in medical imaging systems a plus
• Familiarity with diagnostic software and calibration tools used in medical device servicing a plus
• Basic networking knowledge for equipment with integrated software or remote monitoring capabilities
• Customer service training or experience
• Excellent communication and interpersonal skills
• Ability to collaborate with cross-functional teams, including sales and customer support
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Bilingual English and Korean (required)
• Ability to work independently, manage multiple tasks, and adapt to changing priorities

Technologies

• Microsoft Office (Word, Excel, Outlook)
• Diagnostic software
• Calibration tools

Location and Work Arrangement

Fort Lee, NJ 07024, on-site / in-person