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2 jobs found

Today

Senior IT Support Technician

Intratek Computer Inc Anaheim, CA

Anaheim, CA

Today

Full time Senior Application Support Computer Skills

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Job Description

Intratek Computer Inc. is seeking a Senior IT Support Technician to help keep daily operations running smoothly from our Anaheim, CA onsite location. This role blends hands-on help desk support with leadership over day-to-day Senior IT Support Technician operations under general supervision, with a focus on improving service quality through analysis, procedure updates, and user follow-up.

What you’ll be doing

Lead daily operations and oversee the activities of the Senior IT Support Technician function
Improve client service by reviewing workflows, analyzing trouble call trends, and identifying service opportunities
Troubleshoot user issues by determining the nature and severity of problems, attempting resolution over the phone, and answering questions related to agency standard hardware, software, IS procedures, system status, and downtime
Conduct follow-up sessions to support timely resolution of issues reported to the Help Desk
Serve as an intermediary between users and IS technical staff to close open items and help ensure user satisfaction
Recommend improvements to process and procedure, including drafting technical and operational procedures for the Help Desk
Review procedures on a predetermined cycle to confirm correctness and support continuous process improvements
Maintain daily process control of the IS Help Desk while identifying and implementing improvement opportunities
Perform trend analysis and root cause analysis using Help Desk tools and input from IS staff
Lead root cause meetings when needed to drive corrective and preventative action for problems encountered by the Help Desk or IS staff

What you bring

5+ years of relevant experience
Database concepts used with the current call tracking system and inventory system
Strong technical computer terminology and practical PC support knowledge (hardware and software)
Familiarity with MS Office Suite, MS Project, MS Visio, Teams, OneNote, and To Do
Ability to diffuse difficult customer situations using strong interpersonal and communication skills
Advanced computer, analytical, and communication skills to resolve more difficult problems
High school diploma with technical coursework

Schedule and benefits

9/80 Flex Schedule
Paid medical benefits
Paid vacation
Paid holidays
401K

Equal Opportunity Employer: Intratek Computer Inc. is an equal opportunity employer.

Veterans Preference: Special preference will be given returning war veterans when hiring new employees in an attempt to recognize their service, sacrifice, and skills.

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1d ago

Engineer III - Technical Support Engineering , Data Analysis

Parker Hannifin Corporation Akron, OH

Akron, OH

1d ago

Full time Analytics Content Management CRM

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Job Description

Parker Hannifin Corporation is seeking an Engineer III for Technical Support Engineering with a focus on data analysis. This hybrid role in Akron, Ohio supports customers across the product lifecycle, drives design improvements, and coordinates investigations using detailed teardown reporting and reliability-focused analysis.

Role Overview

The Engineer III - Technical Support Engineering, Data Analysis provides technical solutions from entry-into-service through end-of-life with minimal supervision. The position applies standard principles, theories, concepts, and techniques to address a range of technical problems, using the applicable component maintenance manual (CMM) as a reference when needed. The role also contributes to ongoing customer feedback processes and supports design changes tied to reliability and component or fleet concerns.

Key Responsibilities

Builds positive customer relationships by resolving technical issues from entry-into-service until end-of-life.
Performs design improvements for existing products with minimal supervision.
Supports assignments that may include product design changes, root cause corrective action investigations, development of troubleshooting tools for maintenance, and analysis of component and fleet reliability concerns.
Applies applicable standard methods and technical references to solutions for a variety of problems.
Coordinates offshore contracting team data mining using detailed tear down reports to establish failure causes.
Organizes, interprets, and reports investigation results with little guidance.
Works under general supervision with occasional reviews, while planning assignments is typically done with manager concurrence and final reports are approved by the manager.
Interfaces daily with the manager, cross-functional engineering teams, program and project managers, quality assurance, and maintenance, repair, and overhaul (MRO) repair stations to address product deficiencies, design changes, maintenance issues, and manufacturing process and cost concerns.
Participates in a global customer support network with weekly contact with field support engineering and customer support engineering team members and other off-site colleagues.
Directs updates of CMMs for in-service aircraft model programs.
Supports the NPI process by representing Technical Support (aftermarket) for preparation for gate reviews and aftermarket milestones.
Interfaces with OEM customer support engineers regarding product performance, with emphasis on data supporting root cause of braking system issues.
Hybrid work is permitted 1 day per week within a reasonable commuting distance of the Akron, Ohio office.

Required Qualifications

Bachelor’s degree (or foreign equivalent) in Mechanical Engineering, Aerospace Engineering, Electrical Engineering, or a related field of study.
Ten (10) years of experience as a Reliability Engineer or related role where the required experience was gained.
Experience with braking system components including wheels, brakes, valves, sensors, electromechanical actuators, and their failure modes.
Experience with SAP, Salesforce, MS Project, MS Power BI, and MS SharePoint.
Experience coordinating offshore team members and contractors.
Experience with CMMs or other service documentation such as Service Bulletins or Service letters for in-service aircraft model programs.
Experience performing FRACA (Failure Reporting, Analysis and Corrective Action) and deep dive root cause analysis on Braking Systems.

Technologies

SAP
Salesforce
MS Project
MS Power BI
MS SharePoint

How to Apply

Apply online at www.parker.com/career (Job ID # 69041) or email usajobs@parker.com (Ref Job Id # 69041).

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Microsoft Project Support Jobs

Senior IT Support Technician

Engineer III - Technical Support Engineering , Data Analysis

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