Content Management

Content Management Support Jobs

3 jobs found

30d ago

IT Specialist/Desktop Support

Connection Detroit, MI

Detroit, MI

30d ago Closed

$39 - $39/hr Contract Active Directory Application Support Cloud Platforms

This position is no longer accepting applications (closed Aug 25, 2026).

Job Description

Join a mission-driven nonprofit healthcare organization in Detroit as an on-site IT Specialist. You will deliver end-user technical support for about 150 users, manage Windows 10/11 and Microsoft 365 tasks in a HIPAA-regulated environment, and contribute to essential technology services on a 90-day contract with strong potential for extension. The role offers competitive compensation at $39 per hour, 100% onsite work, and standard business hours.

Overview

Industry: Senior Services / Nonprofit Healthcare
Location: Detroit, MI (onsite)
Schedule: Monday – Friday, 8:30 AM – 5:00 PM
Compensation: $39.00 per hour
Contract: 90-day engagement with strong potential for extension

Responsibilities

Serve as the primary point of contact for end-user technical support requests
Troubleshoot Windows 10/11 desktops, laptops, hardware, printers, scanners, and mobile devices
Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint
Prepare, image, configure, and deploy laptops, desktops, and mobile devices
Perform onboarding and offboarding tasks, including user account administration and password resets
Assist with Microsoft 365 administration, mailbox access, and group memberships
Coordinate hardware repairs with vendors and maintain accurate inventory records
Follow security best practices and support compliance within a HIPAA-regulated environment
Escalate complex technical issues when appropriate and maintain thorough documentation of support activities

Requirements

3+ years of IT Support, Help Desk, or Desktop Support experience
Experience supporting Windows 10/11 environments
Strong Microsoft 365 troubleshooting experience
Excellent hardware and software troubleshooting skills
Security-minded approach with cybersecurity awareness
Outstanding customer service and communication skills
Ability to work independently with minimal supervision

Technologies

Windows 10
Windows 11
Microsoft 365
Outlook
Teams
OneDrive
SharePoint
Active Directory
Microsoft Entra ID
Exchange Online
PowerShell

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1mo ago

Help Desk Analyst

Software Technology Inc Harrisburg, PA

Harrisburg, PA

1mo ago Closed

Contract Application Support Content Management Content Management Systems

This position is no longer accepting applications (closed Aug 23, 2026).

Job Description

Contract Help Desk Analyst in Harrisburg, PA onsite, delivering PIERS Public Portal and end-user support for 8+ months.

Responsibilities

Provide PIERS Public Portal helpdesk support by answering citizen inquiries via phone and email.
Deliver PIERS end-user helpdesk support by handling inquiries from end-users via phone and email.
Monitor PIERS system issues and escalate to the supervisor and PIERS team as needed.
Assess needs and opportunities for the PIERS Public Portal website.
Assist with updating training materials for PIERS and the PIERS Public Portal and recommend improvements.
Answer end-user questions about training and onboarding for PIERS users and clinics.
Coordinate enrollment of PIERS users into training sessions.
Provide regular status updates to the IIS training team and the PIERS team.
Help plan and develop training approaches for end-users.
Maintain a respectful, professional demeanor with end users, stakeholders, and colleagues.
Foster a welcoming and diverse work environment that values inclusion.
Support related tasks and duties as needed.
Travel to in-person trainings as required.
Submit weekly timesheets in PeopleFluent/Vector VMS by close of business Friday.
Provide weekly personal status reports via SharePoint by Friday COB.
Schedule project status meetings with the Division Director and bureau leadership as required.

Requirements

Proven ability to deliver effective and efficient helpdesk support.
Capacity to rapidly learn and gain proficiency with a new computer system.
Use detailed technical training materials and manuals to diagnose citizen and end-user issues.
Experience with distance communication tools including conference calls and webinars.
Ability to set specific goals, prioritize work, organize tasks, and accomplish them.
Ability to establish short-term and long-term objectives with clear strategies to achieve them.
Proficiency in Microsoft Office Suite, including Access, Excel, PowerPoint, and Word.
Document project status and progress.
Communicate via phone, email, fax, and messaging.
Communicate effectively in writing, speaking, electronic channels, and in person.
Work independently and as part of a team.

Technologies

PIERS Public Portal
PeopleFluent/Vector VMS
SharePoint
Microsoft Office Suite (Access, Excel, PowerPoint, Word)

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1mo ago

Temporary IT Service Desk Technician

National Public Radio Washington, DC

Washington, DC

1mo ago Closed

$30 - $35/hr Full time Active Directory Application Support Cloud Platforms

This position is no longer accepting applications (closed Aug 20, 2026).

Job Description

Responsibilities

Provide end-user support and diagnostics for in-person and remote staff, diagnosing and resolving issues across PCs, Macs, mobile devices, operating systems, applications, and peripheral hardware.
Diagnose and resolve localized network connectivity issues, including Ethernet, Wi-Fi, and VPN.
Administer accounts and access controls using Active Directory, Microsoft Entra (Azure AD), Exchange Admin Center, and multi-factor authentication policies.
Deploy, configure, and maintain workstation fleets with endpoint management solutions for Windows and macOS.
Own incidents from triage through resolution, ensuring requests meet established SLAs.
Troubleshoot technical problems for internal and hosted Content Management Systems and specialized production applications.
Manage employee onboarding, provisioning of accounts, phone configurations, workstation builds, and hardware moves.
Create and maintain SOPs, knowledge base articles, and training materials for end-users and IT colleagues.
Collaborate with centralized engineering and infrastructure teams to support internal services, assist on technical projects, and ensure security compliance.

Requirements

Experience diagnosing and configuring hardware, software, and operating systems for macOS and Windows.
Practical experience administering user accounts and permissions in Active Directory, Microsoft Entra (Azure AD), Exchange, and MFA tools.
Foundational understanding of network concepts and troubleshooting for DNS, DHCP, Wi‑Fi, and VPN systems.
Experience setting up, maintaining, and troubleshooting enterprise video conferencing and AV equipment.
Strong interpersonal skills with the ability to translate technical concepts for non-technical users.
Proven ability to prioritize multiple support responsibilities in a deadline-driven environment.

Technologies

Active Directory
Microsoft Entra (Azure AD)
Exchange Admin Center
Multi-factor authentication (MFA) tools
Endpoint management systems / MDM
macOS
Windows
Content Management Systems (CMS)

Benefits

Health and wellness
Paid time off
Financial well-being
Medical insurance
Dental insurance
Vision insurance
Life/AD&D insurance
Long-term disability
Short-term disability
Voluntary retirement savings

Education

Bachelor’s degree preferred, or an equivalent combination of education and professional work experience.

Location & Schedule

On-site role based in Washington, DC
Expected schedule: Mon-Fri 8am-5pm or 9am-6pm, depending on need
Additional shifts including overnight, evenings, and weekends may be required to support 24 x 7 operations
Flexibility to participate in an after-hours on-call rotation

Job Type

Temporary (7-month) full-time position.

Compensation

Hourly rate: $30 - $35 per hour. NPR pay range reflects the expected range for new hires across US locations.

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