Akron, OH

Support Jobs in Akron, OH

6 jobs found

Include remote jobs

15d ago

Help Desk Support

InnoSource Akron, OH

Akron, OH

15d ago

Full time Customer Support End User Support Hardware Support

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Job Description

InnoSource is hiring a Help Desk Support associate for a hybrid role in Akron, OH to support a Fortune 500 Client’s Leasing department.

Responsibilities

Deliver data entry, data auditing, troubleshooting, and customer service for the Leasing department
Track and maintain support tickets from assignment through final resolution
Provide second level hardware support for: printer, server, thinclient, monitor, keyboard, mouse, and Ingenico POS terminal
Support first level support agents through training and ongoing assistance
Create and update documentation and Common Problems related to hardware changes and communication issues or devices

Requirements

Strong organizational, communication, and time management skills
Effective listening skills and the ability to collaborate
Analytical and problem solving skills
Strong customer service skills
Ability to build confidence and maintain relationships
Associate’s Degree in Information Technology, Information Systems, or Computer Science
Certifications in Networking are a plus
Working knowledge of the current Microsoft Office Suite

Technologies

Microsoft Office Suite
Printer, server, thinclient, monitor, keyboard, mouse
Ingenico POS terminal

Benefits

Healthcare
Dental reimbursement
Life insurance

Location: Akron, OH (hybrid)

Education: Associate’s Degree – Information Technology, Information Systems or Computer Science

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17d ago

Administrative Technician I - HR Help Desk

FirstEnergy Corp Akron, OH

Akron, OH

17d ago

Full time Application Support Computer Skills Customer Service

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Job Description

Join FirstEnergy in Akron, Ohio onsite and support employees, managers, and HR teams through the Human Resources Help Desk (HRHD), a ticket management tool within Oracle HCM. In this role, you’ll help inquiries move from submission to resolution while keeping HR case documentation accurate and up to date.

What you’ll do

Assist employees, managers, and HR teams with submitting, tracking, and resolving HR-related inquiries and requests through Human Resources Help Desk (HRHD) within Oracle HCM.
Maintain documentation of HR cases from submission through resolution, ensuring records are organized and complete.
Support HR processes for common HRHD request categories, including questions involving benefits, payroll, timekeeping, leave programs, employment verification, personnel record requests, and updates to personal or employment information.
Help coordinate employee relations concerns and workplace issues that require HR review, research, or follow-up, including requests to track the status of existing HR inquiries.

What you bring

High school diploma or GED required; bachelor’s degree in human resources, Business Administration, or a related field preferred (the bachelor’s degree field is listed as preferred).
Minimum of 3 years of administrative work experience required; HR administrative experience preferred.
Advanced knowledge of administrative practices, procedures, and office support functions.
Proficiency with Microsoft Office tools: Outlook, Word, PowerPoint, and Excel.
Experience with HR-related systems is helpful: SAP, Coupa, Oracle HCM, Intelex, FileNet, or related systems preferred.
Strong skills in written and verbal communication, customer service, organization, prioritization, and attention to detail.
Ability to work independently and collaboratively in a fast-paced environment while meeting deadlines and producing accurate work.
Demonstrated discretion, sound judgment, and ability to maintain confidentiality with sensitive information.
May be required to pass the Company’s EEI Support and Administrative Selection System (SASS) test, if required.
Ability to work overtime as required for outage and storm restoration, including evenings, weekends, and holidays.

Tools you’ll use

Oracle HCM, Microsoft Outlook, Microsoft Word, Microsoft PowerPoint, Microsoft Excel, and (preferred/related) SAP, Coupa, Intelex, and FileNet.

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1mo ago

Engineer III - Technical Support Engineering , Data Analysis

Parker Hannifin Corporation Akron, OH

Akron, OH

1mo ago Closed

Full time Analytics Content Management CRM

This position is no longer accepting applications (closed Oct 26, 2026).

Job Description

Parker Hannifin Corporation is seeking an Engineer III for Technical Support Engineering with a focus on data analysis. This hybrid role in Akron, Ohio supports customers across the product lifecycle, drives design improvements, and coordinates investigations using detailed teardown reporting and reliability-focused analysis.

Role Overview

The Engineer III - Technical Support Engineering, Data Analysis provides technical solutions from entry-into-service through end-of-life with minimal supervision. The position applies standard principles, theories, concepts, and techniques to address a range of technical problems, using the applicable component maintenance manual (CMM) as a reference when needed. The role also contributes to ongoing customer feedback processes and supports design changes tied to reliability and component or fleet concerns.

Key Responsibilities

Builds positive customer relationships by resolving technical issues from entry-into-service until end-of-life.
Performs design improvements for existing products with minimal supervision.
Supports assignments that may include product design changes, root cause corrective action investigations, development of troubleshooting tools for maintenance, and analysis of component and fleet reliability concerns.
Applies applicable standard methods and technical references to solutions for a variety of problems.
Coordinates offshore contracting team data mining using detailed tear down reports to establish failure causes.
Organizes, interprets, and reports investigation results with little guidance.
Works under general supervision with occasional reviews, while planning assignments is typically done with manager concurrence and final reports are approved by the manager.
Interfaces daily with the manager, cross-functional engineering teams, program and project managers, quality assurance, and maintenance, repair, and overhaul (MRO) repair stations to address product deficiencies, design changes, maintenance issues, and manufacturing process and cost concerns.
Participates in a global customer support network with weekly contact with field support engineering and customer support engineering team members and other off-site colleagues.
Directs updates of CMMs for in-service aircraft model programs.
Supports the NPI process by representing Technical Support (aftermarket) for preparation for gate reviews and aftermarket milestones.
Interfaces with OEM customer support engineers regarding product performance, with emphasis on data supporting root cause of braking system issues.
Hybrid work is permitted 1 day per week within a reasonable commuting distance of the Akron, Ohio office.

Required Qualifications

Bachelor’s degree (or foreign equivalent) in Mechanical Engineering, Aerospace Engineering, Electrical Engineering, or a related field of study.
Ten (10) years of experience as a Reliability Engineer or related role where the required experience was gained.
Experience with braking system components including wheels, brakes, valves, sensors, electromechanical actuators, and their failure modes.
Experience with SAP, Salesforce, MS Project, MS Power BI, and MS SharePoint.
Experience coordinating offshore team members and contractors.
Experience with CMMs or other service documentation such as Service Bulletins or Service letters for in-service aircraft model programs.
Experience performing FRACA (Failure Reporting, Analysis and Corrective Action) and deep dive root cause analysis on Braking Systems.

Technologies

SAP
Salesforce
MS Project
MS Power BI
MS SharePoint

How to Apply

Apply online at www.parker.com/career (Job ID # 69041) or email usajobs@parker.com (Ref Job Id # 69041).

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2mo ago

IT Support Specialist

S&A Industries Akron, OH

Akron, OH

2mo ago Closed

$23 - $25/hr Full time Active Directory Application Support Cloud Platforms

This position is no longer accepting applications (closed Sep 2, 2026).

Job Description

IT Support Specialist at S&A Industries delivers onsite end-user support, account management, and device/software troubleshooting in Akron, OH.

Responsibilities

Provide end-user technical support for hardware and software issues
Deploy and configure workstations
Assist users with IT inquiries and problem resolution
Manage user accounts including password resets, MFA support, and group access
Troubleshoot Microsoft 365 applications such as Outlook, Teams, and OneDrive
Provision devices with Intune and install applications
Install and troubleshoot printers, including queues and connectivity
Perform basic networking tasks including connectivity checks and VPN troubleshooting
Document, update, and escalate tickets within the ticketing system as needed

Requirements

0–2 years of IT support experience
Foundational knowledge of Windows and Microsoft 365
Strong communication skills

Technologies

Microsoft 365
Outlook
Teams
OneDrive
Intune
Active Directory / Entra ID
Windows
VPN

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Paid time off
Vision insurance

Preferred

Intune or endpoint management experience
Active Directory / Entra ID familiarity
CompTIA A+ or equivalent

Pay

$23.00 - $25.00 per hour

Work Location

On-site in Akron, Ohio

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3mo ago

Help Desk Specialist (Job #33366)

InnoSource Akron, OH

Akron, OH

3mo ago Closed

$18+/hr Full time Application Support Contact Center Customer Service

This position is no longer accepting applications (closed Aug 26, 2026).

Job Description

InnoSource is seeking a Help Desk Specialist to manage support tickets, provide first-level assistance, and assist users via phone and the company website.

Responsibilities

Track and maintain support tickets from assignment to resolution
Answer incoming inquiries via phone
Document and record all incoming calls
Provide first level support for the website
Provide direct phone support for users and customers
Walk users through printing and queuing financial documents
Diagnose operational problems to determine if user error or if the system is not working as designed
Educate users
Escalate system problems
Address common Point-of-Sale, adjustments, cancel and rebill documents not taking approval numbers
Maintain a high level of measurable service levels, including first call resolution and abandon rates

Requirements

Must possess strong organizational, communication and time management skills
Effective listening skills and collaboration skills
Strong analytical and problem-solving skills
Strong customer service skills
Ability to build confidence and maintain relationships
Bachelor's degree in Information Technology or Computer Science (preferred)

Technologies

MS Office products
Lotus Notes Database
Web browsers

Benefits

Health Insurance
Dental Reimbursement
Life Insurance
401(k)

Work Location

Hybrid remote in Akron, OH 44316

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4mo ago

Technical Support Services Technician

FIT Technologies Akron, OH

Akron, OH

4mo ago Closed

$45k - $55k/yr Full time Active Directory Computer Skills Customer Service

This position is no longer accepting applications (closed Jul 11, 2026).

Job Description

The Technical Support Services Technician position is an onsite role based in Akron, Ohio, delivering hands-on technical assistance to FIT Technologies clients. The role involves supporting, monitoring, and maintaining client environments, with work conducted onsite or remotely as part of routine tasks and preventive maintenance. The salary range is USD 45,000 to 55,000 per year.

Responsibilities

Build and maintain relationships with clients and other team members.
Perform software and hardware upgrades.
Install, maintain, and repair desktop hardware, network equipment, and PC peripherals.
Maintain daily service calls and meet requested SLA time frames based on client expectations.
Provide detailed progress updates in a timely and accurate manner.
Perform routine maintenance following company and vendor standards.
Ensure the physical cabling infrastructure meets desired standards.
Participate in equipment liquidations.

Requirements

Display a professional, reliable, trustworthy, and positive demeanor.
Ability to troubleshoot, diagnose, and resolve problems while documenting all steps in an internal ticketing system.
Ability to relay technical information clearly to clients with varying levels of technical knowledge, both in writing and verbally.
Strong organizational skills with meticulous attention to detail and task follow-through.
Understanding of different versions of Microsoft Windows, Active Directory, Microsoft 365, and Group Policy.
Experience with Microsoft Office applications.
Knowledge of networking concepts such as TCP/IP addressing and VLANs.
Familiarity with network-based PC operating system deployment.
Ability to maintain confidentiality of information accessed, processed, or stored.
Certifications such as A+, Network+, MTA, or MCSA are desirable.
Adaptable to evolving priorities and able to follow established processes and protocols.
Capable of meeting deadlines and managing multiple tasks simultaneously.
Able to ensure physical cabling meets desired standards.
Willingness to learn software tools and applications, including asset tracking and ticketing systems.

Technologies

Microsoft Windows
Active Directory
Microsoft 365
Group Policy
Microsoft Office
Asset tracking system
Ticketing system
TCP/IP addressing
VLANS

Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Retirement plan
Vision insurance

Working Conditions + Requirements

Reliable transportation, valid driver’s license, and valid vehicle insurance.
Local travel and occasional travel to other parts of Ohio or out of state.
May require occasional evening and weekend work.
Must be able to lift and carry up to 50 pounds.
May occasionally require work weeks exceeding 40 hours.

Application

To apply, submit an online application through our Career Center.

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Support Jobs in Akron, OH

Help Desk Support

Administrative Technician I - HR Help Desk

Engineer III - Technical Support Engineering , Data Analysis

IT Support Specialist

Help Desk Specialist (Job #33366)

Technical Support Services Technician

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