Akron, OH

Support Jobs in Akron, OH

3 jobs found

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Today

IT Support Specialist

S&A Industries Akron, OH

Akron, OH

Today

$23 - $25/hr Full time Active Directory Application Support Cloud Platforms

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Job Description

IT Support Specialist at S&A Industries delivers onsite end-user support, account management, and device/software troubleshooting in Akron, OH.

Responsibilities

Provide end-user technical support for hardware and software issues
Deploy and configure workstations
Assist users with IT inquiries and problem resolution
Manage user accounts including password resets, MFA support, and group access
Troubleshoot Microsoft 365 applications such as Outlook, Teams, and OneDrive
Provision devices with Intune and install applications
Install and troubleshoot printers, including queues and connectivity
Perform basic networking tasks including connectivity checks and VPN troubleshooting
Document, update, and escalate tickets within the ticketing system as needed

Requirements

0–2 years of IT support experience
Foundational knowledge of Windows and Microsoft 365
Strong communication skills

Technologies

Microsoft 365
Outlook
Teams
OneDrive
Intune
Active Directory / Entra ID
Windows
VPN

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Paid time off
Vision insurance

Preferred

Intune or endpoint management experience
Active Directory / Entra ID familiarity
CompTIA A+ or equivalent

Pay

$23.00 - $25.00 per hour

Work Location

On-site in Akron, Ohio

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7d ago

Help Desk Specialist (Job #33366)

InnoSource Akron, OH

Akron, OH

7d ago

$18+/hr Full time Application Support Contact Center Customer Service

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Job Description

InnoSource is seeking a Help Desk Specialist to manage support tickets, provide first-level assistance, and assist users via phone and the company website.

Responsibilities

Track and maintain support tickets from assignment to resolution
Answer incoming inquiries via phone
Document and record all incoming calls
Provide first level support for the website
Provide direct phone support for users and customers
Walk users through printing and queuing financial documents
Diagnose operational problems to determine if user error or if the system is not working as designed
Educate users
Escalate system problems
Address common Point-of-Sale, adjustments, cancel and rebill documents not taking approval numbers
Maintain a high level of measurable service levels, including first call resolution and abandon rates

Requirements

Must possess strong organizational, communication and time management skills
Effective listening skills and collaboration skills
Strong analytical and problem-solving skills
Strong customer service skills
Ability to build confidence and maintain relationships
Bachelor's degree in Information Technology or Computer Science (preferred)

Technologies

MS Office products
Lotus Notes Database
Web browsers

Benefits

Health Insurance
Dental Reimbursement
Life Insurance
401(k)

Work Location

Hybrid remote in Akron, OH 44316

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1mo ago

Technical Support Services Technician

FIT Technologies Akron, OH

Akron, OH

1mo ago Closed

$45k - $55k/yr Full time Active Directory Computer Skills Customer Service

This position is no longer accepting applications (closed Jul 11, 2026).

Job Description

The Technical Support Services Technician position is an onsite role based in Akron, Ohio, delivering hands-on technical assistance to FIT Technologies clients. The role involves supporting, monitoring, and maintaining client environments, with work conducted onsite or remotely as part of routine tasks and preventive maintenance. The salary range is USD 45,000 to 55,000 per year.

Responsibilities

Build and maintain relationships with clients and other team members.
Perform software and hardware upgrades.
Install, maintain, and repair desktop hardware, network equipment, and PC peripherals.
Maintain daily service calls and meet requested SLA time frames based on client expectations.
Provide detailed progress updates in a timely and accurate manner.
Perform routine maintenance following company and vendor standards.
Ensure the physical cabling infrastructure meets desired standards.
Participate in equipment liquidations.

Requirements

Display a professional, reliable, trustworthy, and positive demeanor.
Ability to troubleshoot, diagnose, and resolve problems while documenting all steps in an internal ticketing system.
Ability to relay technical information clearly to clients with varying levels of technical knowledge, both in writing and verbally.
Strong organizational skills with meticulous attention to detail and task follow-through.
Understanding of different versions of Microsoft Windows, Active Directory, Microsoft 365, and Group Policy.
Experience with Microsoft Office applications.
Knowledge of networking concepts such as TCP/IP addressing and VLANs.
Familiarity with network-based PC operating system deployment.
Ability to maintain confidentiality of information accessed, processed, or stored.
Certifications such as A+, Network+, MTA, or MCSA are desirable.
Adaptable to evolving priorities and able to follow established processes and protocols.
Capable of meeting deadlines and managing multiple tasks simultaneously.
Able to ensure physical cabling meets desired standards.
Willingness to learn software tools and applications, including asset tracking and ticketing systems.

Technologies

Microsoft Windows
Active Directory
Microsoft 365
Group Policy
Microsoft Office
Asset tracking system
Ticketing system
TCP/IP addressing
VLANS

Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Retirement plan
Vision insurance

Working Conditions + Requirements

Reliable transportation, valid driver’s license, and valid vehicle insurance.
Local travel and occasional travel to other parts of Ohio or out of state.
May require occasional evening and weekend work.
Must be able to lift and carry up to 50 pounds.
May occasionally require work weeks exceeding 40 hours.

Application

To apply, submit an online application through our Career Center.

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Support Jobs in Akron, OH

IT Support Specialist

Help Desk Specialist (Job #33366)

Technical Support Services Technician

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