Engineer III - Technical Support Engineering , Data Analysis

Parker Hannifin Corporation is seeking an Engineer III for Technical Support Engineering with a focus on data analysis. This hybrid role in Akron, Ohio supports customers across the product lifecycle, drives design improvements, and coordinates investigations using detailed teardown reporting and reliability-focused analysis.

Role Overview

The Engineer III - Technical Support Engineering, Data Analysis provides technical solutions from entry-into-service through end-of-life with minimal supervision. The position applies standard principles, theories, concepts, and techniques to address a range of technical problems, using the applicable component maintenance manual (CMM) as a reference when needed. The role also contributes to ongoing customer feedback processes and supports design changes tied to reliability and component or fleet concerns.

Key Responsibilities

• Builds positive customer relationships by resolving technical issues from entry-into-service until end-of-life.
• Performs design improvements for existing products with minimal supervision.
• Supports assignments that may include product design changes, root cause corrective action investigations, development of troubleshooting tools for maintenance, and analysis of component and fleet reliability concerns.
• Applies applicable standard methods and technical references to solutions for a variety of problems.
• Coordinates offshore contracting team data mining using detailed tear down reports to establish failure causes.
• Organizes, interprets, and reports investigation results with little guidance.
• Works under general supervision with occasional reviews, while planning assignments is typically done with manager concurrence and final reports are approved by the manager.
• Interfaces daily with the manager, cross-functional engineering teams, program and project managers, quality assurance, and maintenance, repair, and overhaul (MRO) repair stations to address product deficiencies, design changes, maintenance issues, and manufacturing process and cost concerns.
• Participates in a global customer support network with weekly contact with field support engineering and customer support engineering team members and other off-site colleagues.
• Directs updates of CMMs for in-service aircraft model programs.
• Supports the NPI process by representing Technical Support (aftermarket) for preparation for gate reviews and aftermarket milestones.
• Interfaces with OEM customer support engineers regarding product performance, with emphasis on data supporting root cause of braking system issues.
• Hybrid work is permitted 1 day per week within a reasonable commuting distance of the Akron, Ohio office.

Required Qualifications

• Bachelor’s degree (or foreign equivalent) in Mechanical Engineering, Aerospace Engineering, Electrical Engineering, or a related field of study.
• Ten (10) years of experience as a Reliability Engineer or related role where the required experience was gained.
• Experience with braking system components including wheels, brakes, valves, sensors, electromechanical actuators, and their failure modes.
• Experience with SAP, Salesforce, MS Project, MS Power BI, and MS SharePoint.
• Experience coordinating offshore team members and contractors.
• Experience with CMMs or other service documentation such as Service Bulletins or Service letters for in-service aircraft model programs.
• Experience performing FRACA (Failure Reporting, Analysis and Corrective Action) and deep dive root cause analysis on Braking Systems.

Technologies

• SAP
• Salesforce
• MS Project
• MS Power BI
• MS SharePoint

How to Apply

Apply online at www.parker.com/career (Job ID # 69041) or email [email protected] (Ref Job Id # 69041).