Payroll Systems

Payroll Systems Support Jobs

3 jobs found

3d ago

Help Desk Coordinator

TopBloc Chicago, IL

Chicago, IL

3d ago

$50k - $62k/yr Full time Application Support Business Systems Computer Skills

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Job Description

Support the help desk and client technical assistance operations for TopBloc in an onsite role in Chicago, IL.

Responsibilities

Own intake for all Help Desk issues and manage tickets from start to finish
Act as the initial point of contact for clients requesting technical assistance through the ticketing system
Generate and distribute reports and analytics on ticket volume and trends
Support internal delivery of high-quality solutions across multiple departments
Configure, troubleshoot, and resolve ticketing system issues
Serve as the subject matter expert for ZenDesk and/or ServiceNow
Lead ZenDesk/ServiceNow orientation for new hires
Maintain the ZenDesk/ServiceNow homepage
Report breached security incidents to IT
Create and maintain department Slack notifications as requested
Implement configuration updates and changes in ZenDesk/ServiceNow to support evolving business needs
Maintain the Help Desk internal knowledge base in Confluence

Requirements

Bachelor’s Degree (required)
Ability to manage multiple projects and initiatives simultaneously (required)
Data analytics experience (preferred)
Ticket management tool experience with ServiceNow (preferred)
Advanced knowledge of Microsoft Office Suite, especially Microsoft Excel
Strong commitment to exceptional customer service and collaboration
Effective communication skills in both writing and speaking
Ability to interact and collaborate positively with clients and coworkers to build confidence and trust
Strong problem-solving ability with the capacity to consider alternative and diverse perspectives

Technologies

Workday
Workday Human Capital Management
Payroll
Financials
ServiceNow
ZenDesk
Microsoft Office Suite
Microsoft Excel
Slack
Confluence

Benefits

Fast-paced, result-oriented work culture with competitive base salary
Health, Dental, Vision, Disability, and Basic Life Insurance coverage
Additional voluntary life insurance
Paid Parental Leave & Pregnancy Related Medical Leave
Generous paid sick leave
Unlimited PTO
Monthly wellness/gym subsidy
Monthly phone subsidy
401(k) and ROTH retirement savings plan with matching
Employee Assistance Program
Company-sponsored volunteer opportunities, LinkedIn Learning access, and company/team outings
Adoption Assistance

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer

Location: Chicago, IL (onsite)
Compensation: USD 50,000 - 62,000 per year
Employment Type: Non-exempt

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1mo ago

CIVILIAN PAY TECHNICIAN (HELP DESK)

US Defense Finance and Accounting Service Indianapolis, IN

Indianapolis, IN

1mo ago Closed

$41k - $60k/yr Full time Benefits Administration Benefits Coordinator Civilian

This position is no longer accepting applications (closed Aug 4, 2026).

Job Description

The Civilian Pay Help Desk Technician supports DoD civilian employees by handling pay and entitlement inquiries, delivering accurate information and researching issues to resolve concerns.

Responsibilities

The responsibilities shown reflect the full performance level GS-06; duties at the entry grade GS-05 are developmental in nature.
The Civilian Pay Help Desk handles inbound phone inquiries and requests from customers, providing courteous, professional service and delivering a consistent, accurate experience in a timely manner.
Investigates leave and pay issues arising from inquiries, including special pay requests, validating and requesting changes to service computation dates, advising supervisors on overtime matters, and resolving debt-letter related issues.
The primary function of the Help Desk technician is to respond to inquiries in a high-volume environment with sensitive information related to entitlements and pay processes.
Evaluates eligibility for pay and benefits based on appointment type, pay plan, tour of duty, and work location.
Utilizes automated systems and databases to search records and customer accounts, consult procedures and guidelines, and explain information to customers.

Requirements

U.S. citizenship is required.
Subject to a background or security investigation; position sensitivity and security level vary by role.
Must be registered for Selective Service (males born after December 31, 1959).
Suitable for Federal employment.
Obtain and maintain Financial Management Certification.
New employees must successfully pass the E-Verify employment verification check; details available at e-verify.gov.
Location: Indianapolis, IN. This position is not eligible for remote telework; telework may be considered on a rare case-by-case basis when a compelling DoD need is identified.
Related financial experience and/or a related financial degree (Finance, Accounting, Management, Actuarial Science, or related) per Direct Hire Authority.
Substitution of education and experience may be used to meet DHA qualification requirements.
One year of specialized experience equivalent in difficulty to the next lower grade in the federal service is required.
GS-05 specialized experience: performing financial duties supporting processing of financial transactions using standardized procedures, reviewing documents for accuracy, and inputting information into an automated system, correcting invalid transactions.
GS-06 specialized experience: processing a variety of non-routine payroll actions, establishing, adjusting and closing payroll accounts, and preparing and balancing payroll reports.
GS-05 substitution: four years of education above high school may be substituted for specialized experience.
GS-06 substitution: six months of graduate education may substitute for specialized experience when directly related to the position.
Equivalent combinations of education and experience may be used to substitute for the specialized experience requirement.

Benefits

Comprehensive benefits package
Access to a range of federal benefits

This job is open to

The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Clarification from the agency: All US Citizens

Additional Information

All applicants are encouraged to apply electronically. If online applications are not possible, assistance is available at 317-212-0454.
Moving expenses will not be paid.
Telework availability is limited and will be considered only on rare case-by-case bases when leadership determines a DoD need.
Veteran's Preference does not apply under this Direct Hire Authority DHA.
The position is filled under the Direct Hire Authority for Certain DoD Personnel; may be permanent or term, full-time or part-time, with pay varying by location.
We reserve the right to close or extend the vacancy based on agency needs.
Selections are subject to DoD stability of civilian employment restrictions.
A one-year probationary period may be required.
We may fill additional vacancies within 90 days of the closing date.
This position is Non-Exempt under the Fair Labor Standards Act.
Occasional travel may be required.
Not covered by a bargaining unit.
Retired Federal employees with an annuity may be subject to DoD policy guidance.
You must obtain and maintain a Level 1 Certification under the DoD Financial Management Certification Program within two years of entry, unless already required in a current role.
Background investigations may affect start dates and clearance timelines; a favorable security determination is required to occupy the position.
The vacancy may be used to fill additional positions within 90 days of closing.
Onboarding depends on security/suitability determinations and availability of vacancies; some hires may occur after extended periods.
Candidates should be committed to improving government efficiency and upholding the rule of law.

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1mo ago

Sr Tech Support Specialist - Time and Attendance

ADP Norfolk, VA

Norfolk, VA

1mo ago Closed

Full time ADP Adp Workforce Now Application Support

This position is no longer accepting applications (closed Jul 9, 2026).

Job Description

This on-site role in Norfolk, Virginia provides frontline support to ADP clients, focusing on time and attendance and payroll processing. The specialist delivers consistent, high-quality assistance via phone, email, or case-based communication to resolve client challenges.

Summary

The Sr Tech Support Specialist serves as the primary point of contact for ADP clients regarding time and attendance and payroll processing. The role emphasizes dependable support delivered through multiple channels to address clients’ challenges with clarity and professionalism.

Responsibilities

Act as a trusted advisor and problem solver, leveraging a broad range of expertise to help clients resolve issues and deliver practical solutions.
Build relationships with clients through phone, email, or chat, aiming to exceed expectations in every interaction; uphold the core value that “Integrity is Everything.”
Practice strong time management by maintaining a structured daily schedule and handling a high volume of inbound escalations, with potential increases in activity during peak periods.
Maintain a client-focused approach, assisting with troubleshooting and resolving issues in a timely and professional manner.

Requirements

Minimum of 2 years in a service, hospitality, or call center environment.
Solid understanding of US payroll processing methodology, including time and attendance and advanced reporting.
Experience creating documentation such as business requirements, process flows, and functional/technical specifications.
Experience designing custom payroll calculation rules and updating payroll schemas to meet business needs.
Clear and concise communication, both over the phone and in writing, with the ability to summarize problems and explain solutions quickly.
Proficiency with Microsoft Office tools (Outlook, Word, PowerPoint, Excel) and strong analytical and time-management skills.

Technologies

Microsoft Office tools (Outlook, Word, PowerPoint, Excel)
Workforce Now
ADPR
Workforce Manager

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Payroll Systems Support Jobs

Help Desk Coordinator

CIVILIAN PAY TECHNICIAN (HELP DESK)

Sr Tech Support Specialist - Time and Attendance

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