Norfolk, VA

Support Jobs in Norfolk, VA

5 jobs found

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Today

IT Support Tech

SPAARK INC Norfolk, VA

Norfolk, VA

Today

Full time Application Support Computer Skills End User Support

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Job Description

SPAARK INC is seeking an IT Support Technician to deliver information assurance and technical support to a government customer. The onsite role in Norfolk, VA includes helpdesk activities, device and asset management, user access processing across multiple networks, and support for secure IT operations.

Key Responsibilities

Provide computer administrative support through helpdesk support and computer system troubleshooting.
Maintain, deliver, set up, troubleshoot, and update WINDAR (Windows Data-At-Rest) / SIPR Tablets / SIPR Phones / Command iPhone devices, including inventory management for all devices.
Support executive staff with hardware management and limited software support, including cable management and lifecycle management for KVMs, keyboards, mice, and monitors, along with limited asset troubleshooting.
Support staff technical refresh processes by coordinating with staff users and installation service teams, including hard drive accountability and destruction, and asset disposition.
Assist customers with effective use of Microsoft Office products.
Manage, deliver, set up, track, and inventory IT assets and resources.
Perform user IT access routing, management, and auditing of required forms and user agreements, including creating accounts for NIPR, SIPR, UNNPI, NNPP, and related environments.
Support equipment transfer requests by maintaining and providing the required hardware and paperwork, including maintaining an inventory of associated hardware.
Manage and perform user account processing for Multiple-Enclave Client (MEC) / Virtual Secure Enclave (VSE) / CENTRIXS or an alternate multinational network, including routing, managing, and auditing System Authorization Access Requests and other required account forms.
Maintain stock of replacement parts and record equipment checked out to staff or other authorized personnel, including temporary laptop assignments for mission partners within customer spaces or during travel.
Provide information assurance support by contributing to security policy and procedure development, conducting risk assessments, ensuring compliance with applicable laws, regulations, and industry standards, monitoring for security incidents, supporting incident response, implementing security controls, and supporting continuous improvement of IT systems.
Travel may be required within 10 miles of the work location to support leadership intranet systems, Information Assurance, and Audio/Visual systems at home, using government vehicles to support travel.
Once or twice a year, travel greater than 10 miles may be required.

Required Skills and Qualifications

Secret Clearance required.
Experience using SharePoint workflows.
Advanced Microsoft Office tool skills.
Excellent written and verbal communications skills.
IAT Level II Certification preferred.
Bachelor’s degree in Information Technology, Computer Science, or related field preferred; relevant experience can be substituted for a degree.

Relevant Technologies

WINDAR (Windows Data-At-Rest), SIPR Tablets, SIPR Phones, Command iPhone
KVMs
Microsoft Office products
SharePoint workflows
NIPR, SIPR, UNNPI, NNPP
Multiple-Enclave Client (MEC), Virtual Secure Enclave (VSE), Combined Enterprise Regional Information Exchange System (CENTRIXS)
Audio/Visual systems, intranet

Location

Norfolk, VA (onsite)

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24d ago

Technical Support Specialist

HII Norfolk, VA

Norfolk, VA

24d ago

$91k - $103k/yr Full time Incident Management Information Technology (IT) IT Operations

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Job Description

HII is seeking a Technical Support Specialist to serve as a Live, Virtual, Constructive (LVC) Lead onsite at the Navy Warfare Development Center within Norfolk Naval Station. In this role, you will support MOC-EST and NSWC-Corona LVC training, helping teams plan, design, and execute Operational-level Fleet Synthetic Training events. You will also provide support for onsite and distributed training events.

What you will do

Ensure the NCTE sustainment team and event support personnel are equipped with valid standard configurations for all assigned and integrated trainers and training capabilities participating in the event.
Maintain a valid NCTE Coalition network activation (NATO, JPN, or FVEY) for partner nation training capabilities on Coalition training enclaves.
Monitor service disruption notices for planned service or connection outages that could negatively affect the training event, and coordinate with the operational event lead, service disruption coordinator, and or networks support personnel to mitigate issues or adjust conflicting dates when possible.
Coordinate with the engineering team to obtain engineering resources needed to support the event, including engineering reach back support.
Annotate required additional travel hours and total daily work hours for technical resources, then provide this information to the site manager for inclusion in the official manning plan.
Work with the event technical lead to identify the training architecture hardware and assets that directly support the event, ensuring requests are implemented before the event starts to prevent detrimental system updates and reboots.
Troubleshoot LVC system issues and ensure training event system interfaces are configured according to documented interface standards.
Report technical casualties or disruptions in accordance with NCTE procedures and processes, and coordinate for elevated engineering support when issues cannot be resolved.
Collaborate with the event technical lead on mission requirements and partner with engineering as needed to meet those requirements.
Develop event-specific diagrams using established integrated capabilities documented in NCTE processes and procedures, incorporating event-specific information provided by the event technical lead or advised by engineering (such as project notes or planning conference minutes).
Determine integration status for all required trainers and training capabilities, which will be listed on the event status page.
Ensure the event technical lead is informed in the weeks or months leading up to the exercise about applicable training system capabilities, limitations, and related modeling and simulation issues; when a trainer or capability has not completed integration and integration completion is precluded by availability prior to operational checks, coordinate with engineering as needed.

Required qualifications

3 years relevant experience with a Bachelor’s in a related field. Alternative experience pathways include 5 years relevant experience with a Bachelor’s, 3 years relevant experience with a Master’s, 0 years with a PhD or Juris Doctorate, or 9 years relevant experience with a High School Diploma or equivalent.
Familiarity with Linux (command line) and Windows.
Current CompTIA Security+ certification.
Technical leadership ability, including addressing technical issues during LVC event execution by identifying appropriate engineering domain problem ownership and engaging engineers from the relevant domains.
Excellent written and verbal communication skills, able to communicate across multiple levels of the organization, from technical collaboration to higher-level status updates for senior leadership.
Knowledge of distributed simulation protocols including High Level Architecture (HLA) and Distributed Interactive Simulation (DIS).
Familiarity with networking concepts, architectures, and protocols such as TCP/IP and UDP.
Familiarity with MS Office.
U.S. Citizen requirement.
Active Secret Clearance (with potential upgrade to Top Secret).

Tools and technologies

Linux (command line)
Windows operating systems
CompTIA Security+
High Level Architecture (HLA)
Distributed Interactive Simulation (DIS)
TCP/IP
UDP
MS Office

Additional preferences

Experience with MS Visio to produce technical architecture drawings.
Knowledge of Navy C4I tactical systems such as Link 16 and GCCS.
Experience working with Navy systems and/or commands.

Location, pay, and work setting

Location: Norfolk, VA (onsite)
Pay: USD 90,873 - 103,001 per year
Travel: 0 - 10% required
Physical environment: Office, industrial, or shipboard environment
Physical requirements: Capable of climbing ladders and tolerating confined spaces and extreme temperature variances; lifting and moving materials may be required

Benefits at HII

Best-in-class medical, dental, and vision plan choices
Wellness resources
Employee assistance programs
Savings Plan Options (401(k))
Financial planning tools
Life insurance
Employee discounts
Paid holidays and paid time off
Tuition reimbursement
Early childhood and post-secondary education scholarships
Bonus/other non-recurrent compensation is occasionally offered for qualified positions

Security clearance: Secret

Leadership mindset at HII – Mission Technologies

Know & Grow Your People: Commit to learning and supporting team success.
Build Relationships: Communicate openly, collaborate well, and build trust.
Take Ownership: Deliver on commitments and take pride in your work.
Customer First: Focus on the mission and those we serve.
Shape the Future: Bring ideas, curiosity, and continuous improvement.
Act with Urgency: Take initiative and follow through with purpose.

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1mo ago

Senior Help Desk Technician

Paragon Technology Norfolk, VA

Norfolk, VA

1mo ago Closed

$70k - $80k/yr Full time Senior Account Management Application Support

This position is no longer accepting applications (closed Oct 24, 2026).

Job Description

Paragon Technology is hiring a Senior Help Desk Technician in Norfolk, VA (onsite) with a salary range of $70,000 to $80,000 per year. In this role, you will provide full-range computer and systems support for USTRANCOM’s JECC while also leading a Help Desk cadre of 5 to 7 people. If you value hands-on technical work, structured support operations, and clear responsibility for end-user outcomes, this position is built for that.

Responsibilities

Deliver full-range computer and systems support by responding to user requests for computer technical support, multi-function device support, account permissions management, troubleshooting, and computer or peripheral installations.
Provide general supervision to a 5-7 person Help Desk cadre, including defining the scope and objectives for general system maintenance, managing Help Desk priorities, and overseeing ticketing queues.
Maintain, administer, back up, restore, report on, and perform general maintenance for primarily Windows OS hardware/software, along with software applications commonly used within DoD environments.
Support on-call and after duty hours coverage, including operationally critical support through holidays and staff absences, after-hours response, and incident response support services.
Manage access accounts and role-level privileges associated with user permissions and system access requirements.
Support end user hardware, software, and application needs through both remote and desk-side engagement.
Assist with inventory management and control, including managing new and ongoing inventory, documenting inventory changes, supporting unit hand-receipting processes, assisting with deployment kit management, and executing related documentation.

Requirements

At least 3 years of experience providing Help Desk support.
Experience across a wide range of support actions, including remote and desk-side support in a Microsoft Windows 10-based environment.
Current Secret Required.
Current Security+ certification with one or more listed technologies: Cloud+, GICSP, SCCP, GSEC, CASP+, CCNP Security.
Bachelor’s Degree in a related area, which may be offset by additional experience.

Technologies

Microsoft Windows 10
Cloud+
GICSP
SCCP
GSEC
CASP+
CCNP Security

Preferred

At least 2 years of experience as a member of a senior military staff, including joint experience.
At least 2 years supporting NIPR and SIPR personnel account credentialing.
TS/SCI eligible candidates preferred.

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3mo ago

Desktop Support Technician

Leidos Norfolk, VA

Norfolk, VA

3mo ago Closed

$26 - $29/hr Full time Computer Skills Customer Support End User Support

This position is no longer accepting applications (closed Aug 23, 2026).

Job Description

Leidos is seeking a mid-level Desktop Support Technician to support a government site in Norfolk, VA. The role provides desk-side IT support, troubleshoots and repairs IT devices, and manages service tickets as part of the Field Services team.

Responsibilities

The candidate will be responsible for direct desk-side support to the customer, troubleshooting and repairing IT devices.
Manage the resolution of customer tickets according to established Service Level Requirements (SLRs).
Ensure proper ticket-handling according to guidelines set in place.
Properly troubleshoot and resolve user computer issues including hardware and software-related concerns.
Ensure customer related tasks are completed within the timeline set.
Troubleshoot and resolve local and networked Multi-Function Devices, printers, and other hardware components.
Assist other technicians in resolving complex issues.

Requirements

Must be a US Citizen and possess a DoD Secret Clearance.
HS diploma with 4+ years of prior relevant experience, additional related education or certifications may be considered in lieu of experience.
Valid DoD 8570 IAT Level II: Security+ or higher Certification.
Must demonstrate expertise in IT Enterprise Operations.
Experience with Microsoft Windows OS, version 11.
Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software.
Basic network troubleshooting skills.
Excellent customer service skills.
Excellent oral and written communication skills.

Technologies

HP Service Manager
Remedy
Microsoft Windows OS (Windows 11)
OTDR (optical time-domain reflectometer)

Benefits

Competitive compensation
Health and Wellness programs
Income Protection
Paid Leave
Retirement

Nice to Have

Organized and detail-oriented
Strong leadership skills
Self-motivated and self-directing
Strong collaboration, prioritization, and adaptability skills; relationship building
Ability to manage and prioritize own work, and that of their team
Independent decision making
Analytical thinking; creative problem solving
Ability to communicate effectively with all organizational levels from SME to Senior Management
Ability to analyze problems at multiple levels (detail level, overall organizational impact, etc.)

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4mo ago

Sr Tech Support Specialist - Time and Attendance

ADP Norfolk, VA

Norfolk, VA

4mo ago Closed

Full time ADP Adp Workforce Now Application Support

This position is no longer accepting applications (closed Jul 9, 2026).

Job Description

This on-site role in Norfolk, Virginia provides frontline support to ADP clients, focusing on time and attendance and payroll processing. The specialist delivers consistent, high-quality assistance via phone, email, or case-based communication to resolve client challenges.

Summary

The Sr Tech Support Specialist serves as the primary point of contact for ADP clients regarding time and attendance and payroll processing. The role emphasizes dependable support delivered through multiple channels to address clients’ challenges with clarity and professionalism.

Responsibilities

Act as a trusted advisor and problem solver, leveraging a broad range of expertise to help clients resolve issues and deliver practical solutions.
Build relationships with clients through phone, email, or chat, aiming to exceed expectations in every interaction; uphold the core value that “Integrity is Everything.”
Practice strong time management by maintaining a structured daily schedule and handling a high volume of inbound escalations, with potential increases in activity during peak periods.
Maintain a client-focused approach, assisting with troubleshooting and resolving issues in a timely and professional manner.

Requirements

Minimum of 2 years in a service, hospitality, or call center environment.
Solid understanding of US payroll processing methodology, including time and attendance and advanced reporting.
Experience creating documentation such as business requirements, process flows, and functional/technical specifications.
Experience designing custom payroll calculation rules and updating payroll schemas to meet business needs.
Clear and concise communication, both over the phone and in writing, with the ability to summarize problems and explain solutions quickly.
Proficiency with Microsoft Office tools (Outlook, Word, PowerPoint, Excel) and strong analytical and time-management skills.

Technologies

Microsoft Office tools (Outlook, Word, PowerPoint, Excel)
Workforce Now
ADPR
Workforce Manager

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Support Jobs in Norfolk, VA

IT Support Tech

Technical Support Specialist

Senior Help Desk Technician

Desktop Support Technician

Sr Tech Support Specialist - Time and Attendance

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