Norfolk, VA

Support Jobs in Norfolk, VA

2 jobs found

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8d ago

Desktop Support Technician

Leidos Norfolk, VA

Norfolk, VA

8d ago

$26 - $29/hr Full time Computer Skills Customer Support End User Support

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Job Description

Leidos is seeking a mid-level Desktop Support Technician to support a government site in Norfolk, VA. The role provides desk-side IT support, troubleshoots and repairs IT devices, and manages service tickets as part of the Field Services team.

Responsibilities

The candidate will be responsible for direct desk-side support to the customer, troubleshooting and repairing IT devices.
Manage the resolution of customer tickets according to established Service Level Requirements (SLRs).
Ensure proper ticket-handling according to guidelines set in place.
Properly troubleshoot and resolve user computer issues including hardware and software-related concerns.
Ensure customer related tasks are completed within the timeline set.
Troubleshoot and resolve local and networked Multi-Function Devices, printers, and other hardware components.
Assist other technicians in resolving complex issues.

Requirements

Must be a US Citizen and possess a DoD Secret Clearance.
HS diploma with 4+ years of prior relevant experience, additional related education or certifications may be considered in lieu of experience.
Valid DoD 8570 IAT Level II: Security+ or higher Certification.
Must demonstrate expertise in IT Enterprise Operations.
Experience with Microsoft Windows OS, version 11.
Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software.
Basic network troubleshooting skills.
Excellent customer service skills.
Excellent oral and written communication skills.

Technologies

HP Service Manager
Remedy
Microsoft Windows OS (Windows 11)
OTDR (optical time-domain reflectometer)

Benefits

Competitive compensation
Health and Wellness programs
Income Protection
Paid Leave
Retirement

Nice to Have

Organized and detail-oriented
Strong leadership skills
Self-motivated and self-directing
Strong collaboration, prioritization, and adaptability skills; relationship building
Ability to manage and prioritize own work, and that of their team
Independent decision making
Analytical thinking; creative problem solving
Ability to communicate effectively with all organizational levels from SME to Senior Management
Ability to analyze problems at multiple levels (detail level, overall organizational impact, etc.)

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1mo ago

Sr Tech Support Specialist - Time and Attendance

ADP Norfolk, VA

Norfolk, VA

1mo ago Closed

Full time ADP Adp Workforce Now Application Support

This position is no longer accepting applications (closed Jul 9, 2026).

Job Description

This on-site role in Norfolk, Virginia provides frontline support to ADP clients, focusing on time and attendance and payroll processing. The specialist delivers consistent, high-quality assistance via phone, email, or case-based communication to resolve client challenges.

Summary

The Sr Tech Support Specialist serves as the primary point of contact for ADP clients regarding time and attendance and payroll processing. The role emphasizes dependable support delivered through multiple channels to address clients’ challenges with clarity and professionalism.

Responsibilities

Act as a trusted advisor and problem solver, leveraging a broad range of expertise to help clients resolve issues and deliver practical solutions.
Build relationships with clients through phone, email, or chat, aiming to exceed expectations in every interaction; uphold the core value that “Integrity is Everything.”
Practice strong time management by maintaining a structured daily schedule and handling a high volume of inbound escalations, with potential increases in activity during peak periods.
Maintain a client-focused approach, assisting with troubleshooting and resolving issues in a timely and professional manner.

Requirements

Minimum of 2 years in a service, hospitality, or call center environment.
Solid understanding of US payroll processing methodology, including time and attendance and advanced reporting.
Experience creating documentation such as business requirements, process flows, and functional/technical specifications.
Experience designing custom payroll calculation rules and updating payroll schemas to meet business needs.
Clear and concise communication, both over the phone and in writing, with the ability to summarize problems and explain solutions quickly.
Proficiency with Microsoft Office tools (Outlook, Word, PowerPoint, Excel) and strong analytical and time-management skills.

Technologies

Microsoft Office tools (Outlook, Word, PowerPoint, Excel)
Workforce Now
ADPR
Workforce Manager

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Support Jobs in Norfolk, VA

Desktop Support Technician

Sr Tech Support Specialist - Time and Attendance

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