Post Sales Support

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3 jobs found

Today

Field Technical Support

HP Round Lake, IL

Round Lake, IL

Today

$25 - $38/hr Full time Customer Support End User Support Field It Support

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Job Description

HP is seeking a Field Technical Support professional to deliver on-site technical assistance for end users and authorized print service providers in Illinois. In this role, you will provide software and hardware services, combining reactive support with proactive monitoring to meet SLA expectations and maintain customer satisfaction.

This position supports post-sales technical delivery across designated hardware and software platforms, with an emphasis on timely issue resolution, documentation, and continuous operational improvement in collaboration with internal teams.

What you’ll be responsible for

Maintain a high level of customer satisfaction, supporting HP Total Customer Experience while contributing to revenue growth, profitability, and account retention.
Manage customer-relation issues promptly and appropriately, ensuring concerns are resolved and escalated according to established protocols.
Deliver comprehensive technical services, including post-sales support and service delivery, while addressing application issues for both remote and local accounts across standard and specialized systems.
Lead direct post-sales technical support for end users and HP’s authorized service providers, resolving technical challenges on assigned hardware and software environments.
Use proactive monitoring methods and tools to identify opportunities to prevent problems and improve customer experiences.
Maintain departmental documentation for work orders, software, inventory, and other required paperwork.
Align day-to-day work with team strategy, collaborate to enhance operations, and implement process improvements that standardize processes globally.
Follow established standards, support data confidentiality, and execute business processes using independent judgment.
Complete process-oriented assignments, share technical information, and support departmental operational plans.
Identify and solve a variety of issues while completing daily tasks with forward planning and minimal supervision.

Minimum requirements

High School Diploma/General Education Diploma (GED)/Higher Secondary education, or commensurate work experience demonstrating competence.
Typically 4-6 years of related work experience, preferably including servicing digital printing equipment, technical customer support, on-site customer support, Mission Critical systems experience, or troubleshooting Mechanical and Electrical subsystems in a related field.

Knowledge and skills

Automation
Chemistry
Commissioning
Customer Relationship Management (CRM)
Customer Support
Electrical Engineering
Electromechanics
Electronics
Environment Health And Safety (EHS)
Field Service Management
Hand Tools
Key Performance Indicators (KPIs)
Operating Systems
Preventive Maintenance
Process Improvement
Safety Standards
Technical Services
Technical Support
Technical Training

Compensation and schedule

Location: Illinois (onsite)
Pay range (US candidates only): $25.00 to $38.10 per hour
Schedule: Full time
Shift premium: No shift premium (United States of America)
Travel: 50%
Relocation: No

Benefits

Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
4-12 weeks fully paid parental leave based on tenure
13 paid holidays
15 days paid time off (US benefits overview)

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1d ago

After Sales Technical Support

XLT Ovens Wichita, KS

Wichita, KS

1d ago

$45k - $55k/yr Full time Customer Support Post Sales Support Technical Support

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Job Description

XLT Ovens offers an in-office After Sales Technical Support role for someone who enjoys helping customers through troubleshooting, creating clear solution documentation, and improving service processes over time. This position is based onsite in Wichita, KS and supports customers primarily through phone and email, with occasional hands-on opportunities such as installations, training, and attending trade shows. The salary range is USD 45,000 to 55,000 per year.

Responsibilities

Follow the company’s Quality Management System in daily work.
Prioritize customer satisfaction while maintaining compliance with statutory and regulatory requirements.
Protect the company’s assets, reputation, goodwill, and marketplace stature at all costs.
Listen to customers patiently and remain professional under pressure.
Resolve problems quickly and escalate when necessary.
Suggest improvements to troubleshooting guides and service processes.
Handle service issues and enter orders for service parts as part of warranty and parts sales.
Coordinate with team members to identify and implement solutions.
Create accurate reports and maintain product databases.
Provide feedback and industry insights to Marketing and R&D.
Maintain tools, equipment, and workspaces.
Observe all safety rules and promote a safe work environment.
Perform other duties as assigned by the President.

Essential Functions

This role performs duties consistently, accurately, timely, safely, and at the lowest feasible cost.

Listen to customers patiently and maintain professionalism under pressure.
Resolve problems quickly and escalate when necessary.
Suggest improvements to troubleshooting guides and processes.
Solve service issues and enter orders for service parts (warranty/parts sales).
Coordinate with team members to find solutions.
Create accurate reports and maintain product databases.
Provide feedback and industry insights to Marketing and R&D.
Maintain all tools, equipment, and workspaces.
Observe safety rules and promote a safe work environment.
Perform all other duties as assigned by the President.

Requirements

Excellent listening and communication skills.
Strong problem-solving and decision-making ability.
Leadership and motivational skills.
Ability to work under pressure, both independently and as part of a team.
Attention to detail and mechanical aptitude.
Knowledge of electrical and fuel systems.
Understanding of XLT products, customers, competitors, and markets.
Proficiency in Microsoft Office and database systems.
Teamwork: Give more than you take
Excellence: Strive to win at what we do
Integrity: Do what’s right, even when it’s hard
Respect: Treat others as you want to be treated
Ability to lift up to 50 pounds.
Ability to stand, walk, and use hands for up to 10 hours per day.
Ability to climb, balance, stoop, kneel, crouch, and crawl as needed.
Basic math skills (add, subtract, multiply, divide).
Ability to read, speak, and write English clearly.
Ability to convey information effectively and judge distances, shapes, and fits.
Knowledge of: XLT Quality Manual, Kaizen Revolution, The Little Big Things, How to Win Friends and Influence People, 2 Second Lean.

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15d ago

Technical Support Technician

Geovision - USAVisionsys Irvine, CA

Irvine, CA

15d ago

$20 - $25/hr Full time Customer Service Customer Support Email Support

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Job Description

This full-time onsite role supports customers with technical expertise for GeoVision products and contributes to both pre-sales and post-sales activities. The position combines troubleshooting, product testing in simulated setups, product demonstrations, and training, while also assisting with exhibitions and sales demos.

Location and Work Schedule

Location: Irvine, CA (onsite)
Work model: In person
Schedule: Monday to Friday
Job type: Full-time

Compensation

Hourly pay: USD 20 to 25 per hour
Pay note: Pay depends on experience

Responsibilities

Address and resolve technical inquiries through phone, e-mail, or online chat in a timely and efficient manner
Troubleshoot, diagnose, and resolve issues while documenting all steps taken during support
Provide technical support for pre-sales and post-sales activities
Set up simulated environments and conduct product testing
Deliver product training to customers
Support Exhibition, Road Show, and Sales Demo events

This role blends responsibilities across Product Specialist work, Product Testing, Pre and Post sales Technical Support, Customer Service, Hotline support, and Product Training.

Requirements

Service oriented attitude and good communication skills are required
Ability to solve problems independently while collaborating with other team members
Strong computer software aptitude and the ability to learn new concepts quickly, independently
Ability to demonstrate products to customers is required
Ability to simulate and replicate a customer’s environment for troubleshooting
Technical/Engineering background is required/vital
Experience working in a technical support environment
High level customer service skills
Comprehension of networking protocols and concepts
Certifications are desirable but not required
US citizen is required

Experience and Education

Education: Associate (required)
Windows: 2 years (preferred)
Customer Service: 2 years (preferred)

Benefits

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Post Sales Support Jobs

Field Technical Support

After Sales Technical Support

Technical Support Technician

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