Wichita, KS

Support Jobs in Wichita, KS

8 jobs found

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Today

Customer Service Technical Associate – Application Technical Support

Wolters Kluwer Wichita, KS

Wichita, KS

Today

$31k - $57k/yr Full time Application Support Computer Skills Customer Support

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Job Description

The Customer Service Technical Associate (Application Technical Support) provides technical assistance to Wolters Kluwer Tax and Accounting users, helping resolve moderate to complex questions across multiple channels while maintaining case ownership from start to finish.

Location and Schedule

Wichita, KS (onsite)

The role includes a flexible schedule that may require some scheduled evening hours and Saturday hours during peak season.

Compensation

$30,800 - $56,525 USD per year

Education and Experience

An Associates Degree in MIS, Computer Science, or Information Technology is required, or an equivalent amount of work experience.

Relevant credentials include MCITP, MCSE, CCA, Network+, Server+, and A+.

Experience is required in a help desk or customer technical support environment, along with familiarity working with computer networks & internet software.

Responsibilities

Partner with customers to resolve questions related to system or product issues through phone (primary), chat, and email.
Take ownership of customer cases from beginning to end, including identifying, resolving, and escalating issues when needed.
Document customer interactions in the customer relationship database.
Participate in projects and process improvement initiatives.
Provide general reports to management as requested.
Participate in product testing and review as required.
Secure and maintain the confidentiality of product and customer data.
Perform other duties assigned by the supervisor.

Technical Requirements

Experience with technology testing, including Citrix, networking, and internet services.
Working knowledge of client server, SQL scripting, and database tables.
Experience with Windows registry and application permission keys.
Use of SalesForce.com.
Advanced desktop and mobile computing skills, including working knowledge of internet browsing and searching.
Ability to diffuse and provide effective resolution to customer complaints.

Technologies

MCITP, MCSE, CCA, Network+, Server+, A+
Citrix
SQL scripting
Windows registry
SalesForce.com

Benefits

Medical, Dental, & Vision Plans
401(k)
FSA/HSA
Commuter Benefits
Tuition Assistance Plan
Vacation and Sick Time
Paid Parental Leave

Travel and Physical Demands

Travel requirements: None

Physical demands: Normal office environment

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22d ago

IT Desktop Support Specialist

Mid American Credit Union Wichita, KS

Wichita, KS

22d ago

$19+/hr Full time Computer Skills End User Support Hardware Support

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Job Description

Mid American Credit Union is hiring an IT Desktop Support Specialist to join the Information Systems Team in Wichita, KS (onsite). In this role, you’ll help keep staff and members supported with timely, accurate, and professional technology issue resolution, while also supporting the systems and compliance behind day-to-day operations. The position is not remote or hybrid and offers an hourly salary of USD 19/hour.

What you’ll do

Respond to user assistance requests in a timely, accurate, and professional manner, working toward first contact resolution.
Log every request in the ticketing system and support teammates with open tickets as needed.
Maintain strong relationships with 3rd party vendors, escalating and engaging them when a timely resolution depends on outside support.
Monitor service tickets for trends that require escalation.
Oversee routine scheduled activity to ensure tasks complete within defined timelines, including collaborating with impacted staff if a job failure occurs.
Ensure users receive communication regarding pending changes.
Manage desktop replacement deployments, including ancillary equipment such as signature pads, receipt printers, id scanners, printers, phones, and security systems.
Stage and test new desktops and related equipment to minimize end-user disruption.
Maintain a 2-year replacement forecast, reviewed quarterly.
Keep PC/Server licensing current to maintain compliance with licensing terms.
Assist with deployment of MACU approved systems and software.
Serve as Admin for assigned systems, maintaining integrity and completing standard upgrades and maintenance activities.
Recommend improvements to enhance systems across the organization.
Support ancillary systems by building familiarity and seeking vendor guidance as needed.
Ensure workstations and servers receive appropriate security programs and patches, with records maintained for updates and service renewals.
Manage user profiles per Mid American standards, ensuring appropriate access levels and deleting profiles of former employees.
Monitor internet usage logs and email filters, reporting concerns to management.
Administer staff cyber-security training programs.
Follow current IT policies and procedures as part of routine work.
Maintain IS change management records and keep IS disaster recovery manuals up to date.
Support network infrastructure maintenance, monitoring, and reporting to reduce unscheduled downtime or preventable processing errors.
Troubleshoot data communication systems, telecommunication systems, server performance, backup processes, VPN monitoring, internet usage monitoring, email filtering, and related areas.

What you’ll bring

2+ years of experience in technology support.
Education: a two-year college degree or completion of a specialized course of study at a business or trade school.
Ability to quickly identify technology issues, determine root causes, and implement effective fixes for complex and abstract problems.
Strong verbal and written communication skills, including the ability to share complete information clearly with a wide variety of audiences.
High integrity and trustworthiness, with the ability to maintain confidentiality of information and job-related data.
Ability to understand and apply credit union policies and procedures, including World Class Service Standards.
Physical ability to lift and transport moderately heavy objects (up to 50 lbs) such as computers.
Ability to climb and crawl for cable inspection in floors and ceilings.
Ability to prioritize multiple tasks and adapt to changing priorities.
Availability to work nights and weekends as needed, plus occasional overnight or out of town travel.
Experience working with PC’s, networking, VOIP, and Network Virtualization is included in the scope.
Judgment: sound decisions, clear reasoning, and appropriate inclusion of others in decision-making.
Knows when to seek supervisor input and/or approval.
Quality and accuracy, with a focus on improving processes and monitoring own work.
Consistent attendance and punctuality, including ensuring responsibilities are covered when absent.

Tools you’ll work with

Ticketing system
PC’s
Networking
VOIP
Network Virtualization
VPN monitoring
Email filtering

Benefits

Paid vacation time, personal leave, and paid holidays
Medical with HSA and FSA options
Dental
Vision
401(k) with a generous company match
Tuition Reimbursement Program

Culture and expectations

Commit to being part of the Mid American team, with dedication to learning and growth.
Maintain a positive attitude and strong people skills with coworkers and members.
Collaborate with a team while also working independently as needed.
Embrace change and contribute new ideas that assist members.
Practice financial responsibility and professionalism.

What you’ll love about Mid American

A Company that Cares
Work that Stays at Work
Rest and Relaxation
Health Benefits
Prepare for the Future
Invest in YOU

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1mo ago

IT Service Desk Analyst

Buchanan Technologies Wichita, KS

Wichita, KS

1mo ago Closed

$31k - $31k/yr Full time Active Directory Application Support Computer Skills

This position is no longer accepting applications (closed Sep 15, 2026).

Job Description

The IT Service Desk Analyst provides first-point support and technical troubleshooting for end users. This onsite role in Wichita, KS supports customers through phone, chat, email, and self-service channels, handling incidents and requests while ensuring accurate documentation and timely escalation of complex issues.

Key Responsibilities

Provide friendly, professional, and empathetic support to end users while creating positive customer experiences
Explain technical information clearly and help manage customer expectations through to resolution
Troubleshoot hardware, software, password, access, email, printing, and connectivity issues
Support Microsoft Windows environments, Microsoft 365 applications, mobile devices, and common business applications
Resolve incidents using knowledge bases, diagnostic tools, and established processes
Complete account administration tasks, including password resets and user access requests
Escalate complex issues to specialized support teams when appropriate
Document incidents, service requests, troubleshooting activities, and resolutions with accurate, professional ticket records in the IT Service Management platform
Meet service level objectives related to response times, quality, and customer satisfaction
Contribute to knowledge articles and continuous improvement initiatives
Work effectively with colleagues, leadership, and support teams across multiple locations
Participate in training, coaching, and skill development activities, and share knowledge and best practices with team members
Support organizational initiatives focused on quality, automation, and service excellence

Required Qualifications

High School Diploma or equivalent
Strong customer service and communication skills
Basic computer proficiency
Ability to type and document information accurately while speaking with customers
Ability to work independently and within a team environment

Helpful Technical Knowledge

Microsoft Windows 10/11
Microsoft 365
Active Directory / Entra ID
Outlook and Exchange Online
VPN and remote access tools
Printers and peripheral devices
Mobile device support (iOS and Android)
Basic networking concepts (DNS, DHCP, TCP/IP, Wi-Fi)
IT Service Management tools (BMC Helix, ServiceNow, Jira, etc.)

Technologies Used

Microsoft Windows 10/11
Microsoft 365
Active Directory / Entra ID
Outlook and Exchange Online
VPN and remote access tools
IT Service Management tools (BMC Helix, ServiceNow, Jira, etc.)
Mobile device support (iOS and Android)

What Helps Someone Succeed

Enjoy helping others and maintain a positive, professional attitude
Show curiosity and enjoy solving problems
Communicate clearly and confidently
Remain calm under pressure
Learn new technologies quickly
Take ownership of issues and follow them through to resolution
Thrive in a fast-paced environment

Preferred Qualifications

Previous customer service, call center, retail, hospitality, or technical support experience
Associate's or Bachelor's degree in Information Technology, Computer Science, or related field
IT certifications such as CompTIA A+, ITIL Foundation, Microsoft Fundamentals, or equivalent
Experience supporting users in a professional environment

Work Schedule and Environment

24x7 operation supporting clients across North America
Various schedules available, including evenings, weekends, and holidays
Opportunities for remote, hybrid, or office-based work depending on business needs
Collaborative team environment focused on growth, coaching, and career development

Compensation and Benefits

Salary: USD 31,200 per year
401(k)
401(k) matching
Health insurance
Paid time off

Career Path Opportunities

Many leaders, engineers, trainers, and technical specialists began their careers on the Service Desk
Potential career paths include: Senior Service Desk Analyst, Team Lead, Workforce Management Analyst, Quality Assurance Analyst, Knowledge Management Specialist, Technical Support Specialist, Systems Administrator, Service Delivery Manager

Why Buchanan Technologies

Competitive compensation
Paid training and career development
Certification assistance
Employee recognition programs
Opportunities for advancement
Collaborative and inclusive culture
Exposure to a wide variety of technologies and industries

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1mo ago

IT Support Specialist

UNITED WAREHOUSE COMPANY Wichita, KS

Wichita, KS

1mo ago Closed

$45k - $50k/yr Full time Active Directory End User Support Help Desk Support

This position is no longer accepting applications (closed Sep 7, 2026).

Job Description

UNITED WAREHOUSE COMPANY is looking for an IT Support Specialist to provide deskside support while administering internal technology systems across multiple locations. In this onsite role in Wichita, KS, you will help resolve hardware and software issues, support users through OS, application, and networking troubleshooting, and assist the internal IT Helpdesk.

What you’ll do

Monitor and maintain a complex, multi-site Windows network environment to support company business objectives
Ensure IT platforms meet customer needs and align with company goals across business units
Take a lead role with minimal supervision in remediating system failures, including logging failures, documenting work procedures, and recording system configuration
Provide support and troubleshooting across the OS, application, and network layers, including resolving hardware, software, and networking issues
Configure, optimize, fine-tune, and monitor operating system software and servers
Perform system backups and recovery, and conduct server builds
Support operating system application use cases, along with network and server monitoring and performance tuning
Install and configure Windows OS, services, and applications
Administer servers and endpoint infrastructure including desktops, printers, routers, switches, firewall, phones, smartphones, software deployments, and security updates and patches
Support LANs, WANs, network segments, and Internet systems, including monitoring networks for security and availability
Set up new end-user computer and network work systems, and provide technical support to company users
Troubleshoot, diagnose, and repair computer, network, and processing systems
Work in Microsoft’s 365 platform and support initial setup of new customers through hands-on and arms-length configuration
Respond to Help Desk tickets and support special IT projects for the department
Work with Business Managers and Customer Service Teams to help maintain data management integrity and ensure proper, timely communication of data to appropriate personnel
Coordinate with other departments to support overall effective operations and maintain professional, courteous relationships with customers
Assist with printer and copier devices, including setup, troubleshooting, and repair
Use VPN, TCP/IP, and general networking channels while operating within the IT environment
Stay current on technology and bring innovation and industry-leading ideas to the program
Travel occasionally for new implementations or special projects, supporting site-specific needs across United facilities

What you bring

3-4 years of IT Support experience
Working knowledge of:
- Windows 10 client operating system support
- Windows Active Directory administration
- Microsoft Office 365
- Windows Server
- Enterprise desktop support of IP voice, data, printing, and security functions
- PC hardware configuration, installation, and problem resolution
Ability to deliver outstanding customer service
Strong problem-solving and analytics skills, with reasoning ability

Tools and technologies

Windows network environment
Windows OS, Windows 10
Windows Active Directory
Microsoft Office 365 and Microsoft’s 365 platform
Windows Server
IP voice, TCP/IP
VPN
LANs, WANs, Internet systems

Location: Wichita, KS (onsite)
Compensation: USD 45,000 - 50,000 per year
Experience: 3 years minimum
Reports to: Chief Information Officer
Classification: Exempt
Position type: Full-time

Work environment and physical requirements

Office cubical setting, working in close proximity with other peers
Regularly required to use hands to finger to type
Frequently required to sit for long periods throughout the day
Stand, walk, stoop, and reach for items such as files or books at, above or below desk level
Specific vision abilities required: close vision, strenuous focus on a computer screen, and ability to adjust focus
Requires ability to hear and speak clearly to communicate with others

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1mo ago

Computer/ IT Technician - 1 year help desk experience required

Computer Troubleshooters Wichita, KS

Wichita, KS

1mo ago Closed

$17 - $20/hr Full time Computer Skills Desktop Support End User Support

This position is no longer accepting applications (closed Aug 26, 2026).

Job Description

Computer Troubleshooters is hiring an on-site Computer Technician to support clients throughout the Wichita area. The role requires at least one year of help desk experience and centers on hardware installation, network configurations, virus removal, and operating system deployments, with daily travel to local client sites.

Responsibilities

Hardware removal and installation
Network configuration and setup
Virus removal and malware remediation
Operating system installation and deployment
Travel to client sites in Wichita and surrounding areas

Requirements

1 year of help desk experience (Required)
Technical background
Fluency across all Microsoft Windows platforms
Professional appearance
Excellent communication skills
Ability to multi-task
Reliable transportation
Daily travel in Wichita and surrounding area
High school diploma or equivalent (Required)

Technologies

Microsoft Windows

Benefits

401(k) matching
Paid time off
Paid holidays

Schedule

Typical start time: 8:00 AM

Typical end time: 5:00 PM

Location

Wichita, KS (onsite)

Compensation

USD 17 - 20 per hour

Work Arrangements

On-site only; remote work is not available.

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2mo ago

Computer/ IT Technician

Computer Troubleshooters Wichita, KS

Wichita, KS

2mo ago Closed

$17 - $20/hr Full time Computer Skills End User Support Hardware Support

This position is no longer accepting applications (closed Jul 21, 2026).

Job Description

This on-site Computer Technician opportunity in the Wichita area focuses on Windows environments, hardware and network tasks, and IT help desk support. The role may be filled on a full-time or part-time basis and involves daily local travel.

Job Details

Location: Wichita, KS (onsite)
Job type: Full-time
Remote work: No
Travel requirements: Daily travel within Wichita and surrounding area

Responsibilities

Hardware removal and installation
Network configurations
Virus removal
Operating system installation
Help desk support, with experience preferred

Requirements

Technical background
Fluent across all Microsoft Windows platforms
Professional appearance
Excellent communication skills
Ability to multi-task
Reliable transportation
Daily travel in Wichita and surrounding area
Minimum experience: 1 year
Education: High school diploma or equivalent

Technologies

Microsoft Windows

Benefits

401(k) matching
Paid time off

Compensation

Pay range: $17 - $20 per hour
Holiday pay

Schedule

Typical start time: 8:00 AM
Typical end time: 5:00 PM
Shift length: 8 hours
Days: Monday to Friday
Expected hours per week: 40

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3mo ago

In-Home Sales & Tech Support (Full-Time)

Asurion Wichita, KS

Wichita, KS

3mo ago Closed

$20 - $20/hr Full time Consultative Sales Customer Service Customer Support

This position is no longer accepting applications (closed Jul 13, 2026).

Job Description

Asurion's In-Home Sales & Tech Support role in Wichita, KS is a full-time, on-site position that requires daily travel to customer residences. The role mixes sales with technical support, begins with paid training, follows a consistent five-day schedule, and offers the potential for commissions, all with a base pay of $20 per hour.

Benefits

Base hourly rate of $20 per hour, guaranteed for all hours worked, with bi-weekly pay and early access to earned pay.
Uncapped commissions based on sales performance, paid bi-weekly.
Mileage reimbursement based on IRS guidelines, paid weekly.
$35 monthly phone stipend.
3-4 weeks of paid training prior to field work.

Responsibilities

Represent customers through Asurion's Serve, Solve, Sell approach on every interaction.
Begin with paid training to prepare you to work independently in the field.
Learn products and gain hands-on sales experience while building communication, negotiation, and problem-solving skills.
Receive ongoing coaching and mentoring to support growth and maintain confidence in tech-savvy service.
In the field, apply the Serve, Solve, Sell model by meeting customers in-home, in-office, or wherever they are, with pre-scheduled interactions designed to help you meet and exceed sales targets.
Provide exceptional customer service throughout the entire interaction, always prioritizing the customer first.
Solve technical issues by applying expertise to deliver clear, understandable solutions for customers with any level of tech knowledge.
Ensure customers leave with a working resolution and a product that addresses future tech needs.
Sell by leveraging Asurion’s growing range of products to offer tailored solutions based on customer needs.
Listen actively to identify customer requirements and position products accordingly.
Use strong negotiation and communication skills to pivot effectively and close appropriate sales.

Requirements

Comfortable working in a sales environment with set targets.
A valid driver’s license and a satisfactory driving record with at least 1 year of driving experience.
Ability to provide proof of valid car insurance (Manhattan excluded).
A personal vehicle (excluding motorcycles). Travel to neighborhoods and cities around the inventory warehouse, with a maximum expected distance of 120 miles one-way.
Work a varied five-day week schedule that includes evenings, weekends, and holidays.
A personal cellphone to stay connected on the job.
Comfortable working around household pets.
Efficient, adaptable, goal-oriented, and persuasive communication skills.
Open-minded with a passion for learning a wide range of skills across career paths.
Naturally outgoing and comfortable with frequent human interaction.
Work hours may vary based on business needs and market demand; flexibility may be required.

About the role

We are seeking In-Home Sales & Tech Support professionals to work during our busiest hours. This entry-level position is ideal for someone starting their career, who enjoys talking to people and wants hands-on sales experience.

Health and safety measures

Asurion prioritizes employee health and safety. Meeting customers at their homes helps deliver a strong customer experience, and the company maintains practices to ensure teammates can perform their roles confidently.

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3mo ago

In-Home Sales & Tech Support (Part Time)

Asurion Wichita, KS

Wichita, KS

3mo ago Closed

$22+/hr Part time Consultative Sales Customer Service Customer Support

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