Salesforce Service Cloud

Salesforce Service Cloud Support Jobs

3 jobs found

13d ago

Service Cloud Technical Support Engineer

Salesforce Indianapolis, IN

Indianapolis, IN

13d ago

$81k - $122k/yr Full time Application Support Customer Relationship Management (CRM) Customer Service

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Job Description

Salesforce offers a competitive annual salary range of USD 80,900 to 122,300 for an onsite role in Indianapolis, IN, and provides a comprehensive benefits package. This 24/7 global support position centers on onboarding, delivering best-practices guidance, and resolving complex technical issues for enterprise customers across the Salesforce platform, including Service Cloud.

Benefits

Time off programs
Medical insurance
Dental insurance
Vision insurance
Mental health support
Paid parental leave
Life insurance
Disability insurance
401(k)
Employee stock purchasing program

Responsibilities

Own the full technical support lifecycle for customers, guiding cases from initial intake through final resolution
Troubleshoot and resolve advanced issues across Salesforce platform products, including Service Cloud
Coordinate rapid responses for critical cases by partnering with cross-functional teams and escalating to Product Engineering when needed
Deliver onboarding support and technical discovery sessions to aid new customers implementing Salesforce solutions
Advise customers on recommended practices, configurations, and architecture to speed adoption and maximize value
Investigate reported issues, analyze system behavior, and determine root causes using internal tools
Handle multiple concurrent issues while prioritizing work in a fast-paced setting
Develop and maintain expertise in Salesforce platform features and related technologies
Work with Product Engineering and internal teams to investigate defects, report issues, and enhance platform capabilities
Create and maintain technical documentation and knowledge base resources for internal teams and the support community
Mentor colleagues through collaborative troubleshooting approaches, including swarming
Explain technical concepts clearly to both technical and non-technical audiences

Requirements

Bachelor's degree in Computer Science, Engineering, or a related technical discipline, or equivalent experience
Minimum two years in technical support, software engineering, or similar customer-facing technical roles
Experience debugging and troubleshooting software applications, including Java-based applications
Solid knowledge of databases, data management, and SQL
Proven ability to explain complex technical concepts to non-technical audiences
Strong written and verbal communication skills
Analytical problem-solving abilities in fast-paced technical environments
Customer-focused mindset with the ability to build consultative relationships with stakeholders
Ability to juggle multiple tasks and prioritize competing issues effectively
Familiarity with Sales Cloud, Service Cloud, Data Cloud, or Agentforce technologies
Experience with web technologies including HTML, JavaScript, CSS, LWC, or APEX
Professional proficiency in spoken and written English

Technologies

Sales Cloud
Service Cloud
Data Cloud
Agentforce
HTML
JavaScript
CSS
LWC
APEX
Java
SQL

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23d ago

Technical Support Executive

Movate South Jordan, UT

South Jordan, UT

23d ago

$23 - $23/hr Full time Customer Relationship Management (CRM) Customer Support Salesforce

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Job Description

The Technical Support Executive role centers on DNS, CDN, and domain services, delivering customer-facing technical support, troubleshooting, and billing assistance in a dynamic environment. This on-site position is based in South Jordan, UT, with an hourly rate of USD 23.

Overview

We are hiring a Technical Support Specialist to assist customers across DNS, CDN, domain registration, and related web infrastructure services. This is a customer-facing technical support position that demands strong troubleshooting skills, comfort with billing and registrar-related issues, and clear communication in a fast-paced setting. The ideal candidate will have prior experience in technical customer support with hands-on exposure to DNS and CDN concepts.

Responsibilities

Assist customers through ticketing systems and other service channels
Diagnose and resolve issues related to DNS, CDN, domain registration, and registrar systems
Investigate and resolve billing inquiries, including invoices, credits, refunds, payment issues, and sales tax questions
Support customers using standard billing tools and payment platforms; familiarity with Stripe is advantageous
Record issues, actions taken, and resolutions in systems such as Salesforce Service Cloud or Zendesk
Collaborate across teams to escalate and resolve complex technical or account-related matters
Provide customers with clear, accurate, and actionable updates
Maintain meticulous attention to detail while managing multiple priorities in a fast-paced environment
Leverage internal knowledge bases such as Confluence to research and document procedures
Perform basic SQL queries as needed to support investigation and resolution

Requirements

High school diploma or equivalent
Minimum 2 years of experience in a customer-facing technical support or customer service role
Minimum 2 years of experience working with DNS, CDN, and domain registration
Minimum 2 years of experience with web technologies or cloud technologies
Strong technical troubleshooting skills
Basic understanding of how the Internet and registrar systems work
Familiarity with terminology and workflows related to DNS, CDN, and domain management
Experience handling client billing issues using billing tools or payment platforms
Knowledge of financial terminology such as bad debt, collectible invoices, credits, refunds, and sales tax
Experience using ticketing platforms such as Salesforce Service Cloud or Zendesk
Excellent written, verbal, and interpersonal communication skills
Strong attention to detail and accuracy
Ability to work efficiently in a fast-paced environment

Technologies

Stripe
Salesforce Service Cloud
Zendesk
Confluence
SQL
MacOS

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance

Application Questions

Do you have at least 2 years of experience working with DNS, CDN, and domain registration?
Do you have at least 2 years of experience working with web technologies or cloud technologies?

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1mo ago

Technical Support Lead

PrideStaff Bend, OR

Bend, OR

1mo ago Closed

$24 - $30/hr Full time Application Support Customer Relationship Management (CRM) Customer Service

This position is no longer accepting applications (closed Jul 4, 2026).

Job Description

Benefits and culture

This onsite, Bend, Oregon role offers stability, a clear growth path, and competitive compensation. You will support a local manufacturing client at senior levels, guiding support processes to maximize customer satisfaction while collaborating closely with cross-functional teams. PrideStaff connects you to a broad network of opportunities across more than 3,000 employers, with options that range from temporary assignments to full-time roles.

Onsite in Bend, Oregon with in-person collaboration across teams.
Competitive pay at $24 - $30 per hour.
Full-time schedule from Monday through Friday.
Leadership growth with a defined path to Technical Support Manager as the team expands.
Impact on product adoption through successful launches of new product lines and ongoing customer adoption.
Process and automation focus to improve internal documentation, support workflows, and tools, including AI bot training.
Cross-functional collaboration across customer success, sales, engineering, operations, and service teams.
Broad career network access to opportunities with thousands of employers.

Responsibilities

Provide professional technical support to customers via phone, email, and support systems.
Answer questions and troubleshoot Windows-based software configuration, installation, networking, and monitoring products.
Manage and document support cases clearly in Zendesk and, over time, Salesforce Service Cloud or a similar platform.
Follow up with customers to ensure issues are resolved in a timely and professional manner.
Escalate complex issues to engineering, product, or service teams as needed.
Help improve support processes, internal documentation, and customer-facing resources.
Track common issues and surface trends to internal stakeholders.
Support KPIs related to responsiveness, ticket resolution, ticket volume, and customer satisfaction.
Partner with customer success, sales, and solutions engineering to ensure smooth handoffs and identify expansion opportunities.
Contribute to the development of support automation, AI bot training, and other tools that enhance efficiency and the customer experience.
Support the successful launch and ongoing adoption of new product lines.

Requirements

Experience in a technical support, applications support, customer support lead, or similar role.
Strong technical aptitude and comfort troubleshooting software, networking, and hardware-related issues.
Ability to assist customers with configuration, installation, and connectivity troubleshooting.
Ability to explain technical information clearly to both technical and non-technical audiences.
Strong communication, organizational, and problem-solving skills.
Experience supporting customers over the phone and through case-based support systems.
Ability to work onsite in Bend, Oregon.
Comfortable collaborating across customer success, sales, engineering, operations, and service teams.

Technologies

Zendesk
Salesforce Service Cloud
Jira
Confluence

Career growth

This position is designed as a leadership track within the evolving support organization, offering a clear path to Technical Support Manager as the team and function grow.

Work schedule

Full-time, Monday through Friday, onsite in Bend, Oregon.

Company overview

PrideStaff offers a range of rewarding career options, from flexible temporary assignments to full-time roles. With offices across the country, PrideStaff provides an inside track to great jobs with more than 3,000 employers.

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Salesforce Service Cloud Support Jobs

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Technical Support Executive

Technical Support Lead

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