Salesforce Service Cloud Support Jobs

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16d ago

Technical Support Lead

PrideStaff Bend, OR

Bend, OR

16d ago

$24 - $30/hr Full time Application Support Customer Relationship Management (CRM) Customer Service

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Job Description

Benefits and culture

This onsite, Bend, Oregon role offers stability, a clear growth path, and competitive compensation. You will support a local manufacturing client at senior levels, guiding support processes to maximize customer satisfaction while collaborating closely with cross-functional teams. PrideStaff connects you to a broad network of opportunities across more than 3,000 employers, with options that range from temporary assignments to full-time roles.

Onsite in Bend, Oregon with in-person collaboration across teams.
Competitive pay at $24 - $30 per hour.
Full-time schedule from Monday through Friday.
Leadership growth with a defined path to Technical Support Manager as the team expands.
Impact on product adoption through successful launches of new product lines and ongoing customer adoption.
Process and automation focus to improve internal documentation, support workflows, and tools, including AI bot training.
Cross-functional collaboration across customer success, sales, engineering, operations, and service teams.
Broad career network access to opportunities with thousands of employers.

Responsibilities

Provide professional technical support to customers via phone, email, and support systems.
Answer questions and troubleshoot Windows-based software configuration, installation, networking, and monitoring products.
Manage and document support cases clearly in Zendesk and, over time, Salesforce Service Cloud or a similar platform.
Follow up with customers to ensure issues are resolved in a timely and professional manner.
Escalate complex issues to engineering, product, or service teams as needed.
Help improve support processes, internal documentation, and customer-facing resources.
Track common issues and surface trends to internal stakeholders.
Support KPIs related to responsiveness, ticket resolution, ticket volume, and customer satisfaction.
Partner with customer success, sales, and solutions engineering to ensure smooth handoffs and identify expansion opportunities.
Contribute to the development of support automation, AI bot training, and other tools that enhance efficiency and the customer experience.
Support the successful launch and ongoing adoption of new product lines.

Requirements

Experience in a technical support, applications support, customer support lead, or similar role.
Strong technical aptitude and comfort troubleshooting software, networking, and hardware-related issues.
Ability to assist customers with configuration, installation, and connectivity troubleshooting.
Ability to explain technical information clearly to both technical and non-technical audiences.
Strong communication, organizational, and problem-solving skills.
Experience supporting customers over the phone and through case-based support systems.
Ability to work onsite in Bend, Oregon.
Comfortable collaborating across customer success, sales, engineering, operations, and service teams.

Technologies

Zendesk
Salesforce Service Cloud
Jira
Confluence

Career growth

This position is designed as a leadership track within the evolving support organization, offering a clear path to Technical Support Manager as the team and function grow.

Work schedule

Full-time, Monday through Friday, onsite in Bend, Oregon.

Company overview

PrideStaff offers a range of rewarding career options, from flexible temporary assignments to full-time roles. With offices across the country, PrideStaff provides an inside track to great jobs with more than 3,000 employers.

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