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Today

Technical Support Analyst

BayCare Tampa, FL

Tampa, FL

Today

Full time Application Support End User Support Hardware Support

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Job Description

The IS Service Desk Analyst role supports BayCare team members by providing help desk assistance across computer, application, system, device, access, and hardware needs. This hybrid position in Tampa, FL focuses on troubleshooting moderately complex technical issues, coordinating with internal technology teams, and supporting both day-to-day end-user services and deployment-related activities.

Key Responsibilities

Provide technical support for computers, applications, systems, devices, and hardware.
Research, troubleshoot, and resolve moderately complex technical issues.
Deliver prompt and effective customer support to end users.
Coordinate with internal teams and departments to resolve incidents and fulfill requests.
Maintain communication with stakeholders regarding issue status and resolution progress.
Support hardware, software, system functionality, and access-related requests.
Document incidents and solutions according to established procedures.

Requirements

Bachelor’s degree in Information Technology (or related field) OR CompTIA A+ Certification OR three (3) years of related experience (service desk experience) in lieu of a Bachelor’s degree or CompTIA A+ Certification.
At least two (2) years of related service desk experience OR three (3) years of experience in a role involving customer service, application support, or work within a clinical setting.
Experience with the Service Now ticketing system.

Technologies

Service Now

Position Details

Facility: BayCare Health System, IS Service Desk-BCHS
Location: BayCare Data Ctr
Status: Full Time, Non-Exempt
Shift Hours: 7:00 AM – 3:30 PM
Shift: Days (Shift 1)
Weekend Work: Occasional
On Call: Yes
Remote Work: Hybrid

Preferred Qualifications

CompTIA A+ Certification.
Experience supporting healthcare applications and systems.
Strong customer service and problem-solving skills.
Experience working in a fast-paced technical support environment.

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1d ago

IT Support Technician

Cube Hub Inc Moline, IL

Moline, IL

1d ago

$24 - $25/hr Contract Desktop Support End User Support Hardware Support

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Job Description

Cube Hub Inc is hiring an IT Support Technician to deliver onsite Tier 2 deskside support at the Commons location in Moline, IL, with additional coverage for remote Training & Demo sites. This contract role supports end-user technology needs while helping keep equipment, assets, and support documentation in good working order.

The position is focused on resolving ticketed issues using established processes, maintaining deployed systems, and supporting common end-user hardware and software problems. Shift is 1st Shift, with up to 25% travel across the U.S. to support Training & Demo locations as needed.

What you’ll do

Handle ServiceNow trouble tickets and follow KB procedures.
Image and deploy computers, including basic hardware and software troubleshooting.
Provide end-user printer support, including toner and pickup roller replacement.
Manage and update IT assets and inventory using Asset Center.
Maintain process logs, reports, contact lists, and customer records.
Troubleshoot using documented solutions, and escalate issues outside assigned scope.
Monitor equipment, supplies, inventory, and support routine maintenance activities.
Deliver basic IT and network support to end users.
Travel to remote Training & Demo locations as required.

Required qualifications

1+ year of IT experience is preferred; recent graduates can be considered.
Knowledge of computing and networking fundamentals.
Experience with desktop support and troubleshooting.
Knowledge of Microsoft Office and internet or intranet applications.
Basic understanding of computer security concepts and policies.
Strong documentation and communication skills.
An IT-related degree or equivalent experience.
Comfortable working onsite and able to travel up to 25%.

Tools and technologies

ServiceNow
Asset Center
Microsoft Office

Contract details and pay

Location: In person, Moline, IL (onsite)
Pay: $24.00 - $25.00 per hour
Job type: Contract
Shift: 1st Shift
Travel: Up to 25%, including remote Training & Demo sites across the U.S.

Benefits

401(k)
Dental insurance
Health insurance
Referral program
Vision insurance

Application screening questions

Are you a US Citizen or GCH? If on Visa, please mention the Visa.
Please confirm readiness for a background check and drug screen per local law and regulations.
Please confirm your email address and contact number.
Cube Hub payroll is bi-weekly, paid every-other-Friday. Are you comfortable with bi-weekly payroll policy?
Please share your street address, city, and postal code.
How many years of hands-on hardware/software troubleshooting experience do you have?
Do you have experience with ServiceNow or other IT ticketing systems?
Are you willing to travel up to 25% across U.S. Training & Demo sites?

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