IT Support Technician

Cube Hub Inc is hiring an IT Support Technician to deliver onsite Tier 2 deskside support at the Commons location in Moline, IL, with additional coverage for remote Training & Demo sites. This contract role supports end-user technology needs while helping keep equipment, assets, and support documentation in good working order.

The position is focused on resolving ticketed issues using established processes, maintaining deployed systems, and supporting common end-user hardware and software problems. Shift is 1st Shift, with up to 25% travel across the U.S. to support Training & Demo locations as needed.

What you’ll do

• Handle ServiceNow trouble tickets and follow KB procedures.
• Image and deploy computers, including basic hardware and software troubleshooting.
• Provide end-user printer support, including toner and pickup roller replacement.
• Manage and update IT assets and inventory using Asset Center.
• Maintain process logs, reports, contact lists, and customer records.
• Troubleshoot using documented solutions, and escalate issues outside assigned scope.
• Monitor equipment, supplies, inventory, and support routine maintenance activities.
• Deliver basic IT and network support to end users.
• Travel to remote Training & Demo locations as required.

Required qualifications

• 1+ year of IT experience is preferred; recent graduates can be considered.
• Knowledge of computing and networking fundamentals.
• Experience with desktop support and troubleshooting.
• Knowledge of Microsoft Office and internet or intranet applications.
• Basic understanding of computer security concepts and policies.
• Strong documentation and communication skills.
• An IT-related degree or equivalent experience.
• Comfortable working onsite and able to travel up to 25%.

Tools and technologies

• ServiceNow
• Asset Center
• Microsoft Office

Contract details and pay

• Location: In person, Moline, IL (onsite)
• Pay: $24.00 - $25.00 per hour
• Job type: Contract
• Shift: 1st Shift
• Travel: Up to 25%, including remote Training & Demo sites across the U.S.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Referral program
• Vision insurance

Application screening questions

• Are you a US Citizen or GCH? If on Visa, please mention the Visa.
• Please confirm readiness for a background check and drug screen per local law and regulations.
• Please confirm your email address and contact number.
• Cube Hub payroll is bi-weekly, paid every-other-Friday. Are you comfortable with bi-weekly payroll policy?
• Please share your street address, city, and postal code.
• How many years of hands-on hardware/software troubleshooting experience do you have?
• Do you have experience with ServiceNow or other IT ticketing systems?
• Are you willing to travel up to 25% across U.S. Training & Demo sites?