Technical Support Analyst

The IS Service Desk Analyst role supports BayCare team members by providing help desk assistance across computer, application, system, device, access, and hardware needs. This hybrid position in Tampa, FL focuses on troubleshooting moderately complex technical issues, coordinating with internal technology teams, and supporting both day-to-day end-user services and deployment-related activities.

Key Responsibilities

• Provide technical support for computers, applications, systems, devices, and hardware.
• Research, troubleshoot, and resolve moderately complex technical issues.
• Deliver prompt and effective customer support to end users.
• Coordinate with internal teams and departments to resolve incidents and fulfill requests.
• Maintain communication with stakeholders regarding issue status and resolution progress.
• Support hardware, software, system functionality, and access-related requests.
• Document incidents and solutions according to established procedures.

Requirements

• Bachelor’s degree in Information Technology (or related field) OR CompTIA A+ Certification OR three (3) years of related experience (service desk experience) in lieu of a Bachelor’s degree or CompTIA A+ Certification.
• At least two (2) years of related service desk experience OR three (3) years of experience in a role involving customer service, application support, or work within a clinical setting.
• Experience with the Service Now ticketing system.

Technologies

• Service Now

Position Details

• Facility: BayCare Health System, IS Service Desk-BCHS
• Location: BayCare Data Ctr
• Status: Full Time, Non-Exempt
• Shift Hours: 7:00 AM – 3:30 PM
• Shift: Days (Shift 1)
• Weekend Work: Occasional
• On Call: Yes
• Remote Work: Hybrid

Preferred Qualifications

• CompTIA A+ Certification.
• Experience supporting healthcare applications and systems.
• Strong customer service and problem-solving skills.
• Experience working in a fast-paced technical support environment.