Tampa, FL

Support Jobs in Tampa, FL

4 jobs found

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Today

Technical Support Technician

Digital Watchdog Tampa, FL

Tampa, FL

Today

$18 - $20/hr Full time Application Support Contact Center Customer Service

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Job Description

Digital Watchdog is seeking a Technical Support Technician for an on-site, full-time role in Tampa, FL. You will support CCTV products through an inbound support channel, delivering technical assistance and troubleshooting to customers. The position offers a competitive hourly rate of $18.00 to $20.00 and a comprehensive benefits package that supports your health, finances, and professional growth.

Responsibilities

Provide technical assistance and troubleshooting for CCTV product issues, diagnosing problems, guiding users through solutions, and ensuring timely resolutions.
Develop and maintain deep product knowledge of CCTV systems, including features, specifications, functionalities, and common customer concerns.
Create user guides, FAQs, and other documentation; conduct training sessions for customers or internal staff to improve product understanding and usage.
Log and track customer-reported issues using ticketing systems, monitor progress, and collaborate with engineering or development teams to escalate complex problems.
Collect customer feedback on their experiences and relay insights to the product team to inform enhancements.
Conduct quality assurance by testing new releases or updates prior to deployment to customers to maintain reliability.
Advocate for the customer within the organization, ensuring product decisions reflect customer needs and preferences.
Stay current with industry trends, product developments, and related technologies to provide informed support and anticipate potential issues.

Requirements

High School Diploma or GED is required.
Preferred knowledge of CCTV surveillance, including IP-based NVR and Analog-based DVR systems.
Professional certifications related to the product or industry can be advantageous (examples include CompTIA A+, Microsoft Certified Professional, or similar).
Must be able to lift 25 lbs.

Benefits

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Flexible spending account
Health savings account
Life insurance
Professional development assistance
Referral program
Retirement plan

Location, Hours, and Compensation

Location: On-site in Tampa, FL 33634 (Required)
Work hours: 9:00 am to 6:00 pm (EST)
Job type: Full-time
Pay: 18.00 - 20.00 per hour

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29d ago

IT Help Desk Support

Clean Recovery Centers Tampa, FL

Tampa, FL

29d ago

$15 - $20/hr Full time Application Support Computer Skills Hardware Support

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Job Description

This is a Tier 1 IT Help Desk role with Clean Recovery Centers, stationed onsite in Tampa, FL. The position serves as the initial point of contact for IT requests across multiple facilities, providing hands-on support to staff and assisting with device provisioning, onboarding and offboarding, and account management.

Position Overview

Act as the primary contact for IT support across several facilities, handling requests through the helpdesk system, phone, Teams, or in person.
Provide hands-on technical assistance to internal staff spanning clinical, administrative, and operational teams.
Troubleshoot hardware, software, and access issues within a fast paced healthcare setting.
Support Microsoft 365, Kipu EMR, and Salesforce CRM, while administering user accounts in Microsoft Entra / Azure AD.
Assist with device provisioning, onboarding and offboarding, and software installations.
Escalate more complex problems to the IT Manager when necessary.
Maintain clear and accurate documentation of issues and resolutions.

Responsibilities

Provide Tier 1 support via the helpdesk, including ticketing, phone, Teams, and in-person assistance.
Troubleshoot workstations, laptops, printers, peripherals, login problems, and multi-factor authentication challenges.
Assist with configuration and support of Microsoft 365, Kipu EMR, and Salesforce CRM environments.
Manage user accounts within Microsoft Entra / Azure AD and coordinate necessary access changes.
Support device setup, onboarding/offboarding processes, and software deployments.
Escalate advanced or unresolved issues to the IT Manager for resolution.
Document issues and resolutions in a precise, up-to-date manner.

Requirements

High school diploma or equivalent.
Basic understanding of Windows operating systems and hardware.
Strong communication and customer service skills.
Ability to troubleshoot issues and think critically under pressure.
Willingness to learn and adapt to new technologies and processes.

Technologies

Microsoft 365 and Office applications
Azure Entra ID / Azure AD
Salesforce CRM
Kipu EMR
RMM/MDM systems
Security tooling including e Wazuh
Networking platforms such as UniFi and GWN
Helpdesk / ITSM systems

Preferred Qualifications

A+ or similar entry-level certification
Experience with Microsoft 365 or helpdesk environments
Healthcare or multi-site environment experience (preferred)

Work Environment

On-site role supporting multiple locations
Standard 8-hour shifts with occasional after-hours support
Fast-paced environment requiring prompt responsiveness

Compensation

USD 15 - 20 per hour

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30d ago

eCommerce Specialist-Internet Help Desk, DC Bench - FT

Walt Disney World Resort Tampa, FL

Tampa, FL

30d ago

$20+/hr Full time Contact Center Customer Service Customer Support

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Job Description

Walt Disney World Resort in Tampa offers a full-time, on-site role that centers on shaping guests' digital experiences through the website and the My Disney Experience app from an inbound contact center. The eCommerce Specialist-Internet Help Desk is dedicated to guiding guests toward a magical vacation while ensuring smooth online interactions, and the position requires a high school diploma or equivalent with a pay rate of $20 per hour.

Responsibilities

Assist Guests as they plan their ideal vacation, offering recommendations and direction to create a memorable Walt Disney World experience
Develop and maintain relationships with Guests and Cast Members across all lines of business to deliver outstanding service
Uphold guest privacy and confidentiality at all times
Support Guests with account management tasks
Navigate across multiple computer systems, including phone, chat, and email
Provide assistance and problem-solving when issues arise
Meet established departmental metrics and efficiency targets
Offer detailed information about resorts and dining options using relevant software during interactions
Complete required company training and compliance courses
Maintain a flexible work schedule, including overtime, weekends, and holidays

Requirements

Demonstrated ability to resolve conflicts and make decisions with integrity and appropriate partner resources
Proficient with computers in a Microsoft Windows environment
Strong written, verbal, and interpersonal communication skills
Knowledge of Disney products
Sales and service experience in a customer service or contact center environment

Technologies

Microsoft Windows environment
My Disney Experience application

Benefits

Medical benefits
Financial benefits

Preferred Qualifications

Strong sales and closing skills with the ability to overcome objections
Bilingual proficiency

Additional Information

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those re

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30d ago

eCommerce Specialist-Internet Help Desk

Disney Tampa, FL

Tampa, FL

30d ago

$20+/hr Full time Contact Center Customer Service Customer Support

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Job Description

Join Walt Disney World Resort in Tampa as an eCommerce Specialist-Internet Help Desk, onsite to help Guests navigate their digital experiences via the website and the My Disney Experience app. This inbound contact center role includes paid training and a flexible schedule to support your work-life balance.

Responsibilities

Engage with Guests exploring their desired vacation experiences, providing recommendations and direction for a magical Disney World vacation.
Build and manage relationships with Guests and Cast Members from all lines of business to deliver excellent service.
Maintain discretion and Guest confidentiality.
Assist Guests with handling their accounts.
Navigate between multiple computer applications including phone, chat, and email.
Provide Guest Service when problems arise and help find solutions.
Meet required departmental metric expectations and efficiency goals.
Assist Guests by providing comprehensive information about the resorts and dining using software applications during this process.
Complete all required Company training and compliance courses.
Flexible with work schedule, including overtime, weekends and holidays.

Requirements

Handle conflict resolution and decision-making through a balance of integrity and partner resourcing.
Computer proficiency within a Microsoft Windows environment.
Written, verbal and interpersonal communications skills.
Knowledge of Disney products.
Sales and Service Experience in a customer service or contact center environment.

Technologies

Microsoft Windows
My Disney Experience

Benefits

Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits.

Additional Information

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers, including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence.

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Support Jobs in Tampa, FL

Technical Support Technician

IT Help Desk Support

eCommerce Specialist-Internet Help Desk, DC Bench - FT

eCommerce Specialist-Internet Help Desk

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