Tampa, FL

Support Jobs in Tampa, FL

25 jobs found

Include remote jobs

Today

Technical Support/ Desktop Support/End User Support Analyst

Indotronix International Corporation Tampa, FL

Tampa, FL

Today

Full time Application Support Computer Skills Customer Support

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Job Description

Indotronix International Corporation is hiring a Technical Support/Desktop Support/End User Support Analyst for a hybrid role in Tampa, Florida, with onsite work as needed.

Responsibilities

Provide technical support with strong command of Windows 7/10 and Office 2010/2013/365
Support Exchange Online, VPN tools, and Chrome
Handle hardware troubleshooting, break-fix, software installation, and PC imaging
Perform data backup and restore tasks as part of end user support
Use ServiceNow for ticketing and workflow support
Use GoToAssist for remote assistance and troubleshooting
Support users in both on-domain and off-domain environments
Maintain exceptional communication, customer service, and time management throughout support engagements

Requirements

Minimum 5 years of technical support experience
Local candidate: must be within drivable distance
W2 employment only; no C2C and no 1099
Hybrid onsite availability in Tampa, Florida

Technologies

Windows 7, Windows 10
Office 2010, Office 2013, Office 365
Exchange Online
VPN tools, Chrome
ServiceNow
GoToAssist
HP warranty replacement processes

Nice to have

Experience with HP warranty replacement processes

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6d ago

Tech Support Analyst

Fanatics Commerce Tampa, FL

Tampa, FL

6d ago

Full time Application Support Customer Support End User Support

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Job Description

Fanatics Commerce is hiring a Tech Support Analyst to deliver hands-on support across PC, Mac, mobile, and networked systems in a fast-moving enterprise environment. If you enjoy resolving technical issues end to end and improving how support is delivered, this onsite role in Tampa, FL offers a strong mix of troubleshooting, device provisioning, and collaboration.

What you’ll do

Collaborate with end users, peers, and higher-level support tiers to diagnose technical issues, escalating with clear, detailed documentation.
Provide responsive, high-quality support that minimizes disruption to day-to-day operations and maintains a consistently positive experience.
Guide users with clear instruction on computer applications to help resolve basic issues independently where possible.
Support continuous improvement by contributing to a shared knowledge base and helping create or maintain self-service documentation.
Follow through on issues until resolution is complete, working independently with minimal direction when needed.
Handle last-minute requests with accuracy and composure, while maintaining professionalism with demanding customers and upper management.
Protect confidential data and sensitive system access by handling all interactions with discretion.
Troubleshoot complex hardware, software, and connectivity problems, including VPN, Wi-Fi, and LAN/WAN using structured methodologies.
Support Android and Apple iOS device management, including operating system reinstallation and required use of ADB tools.
Identify, document, and communicate technical issues with enough detail to enable efficient escalation and resolution.
Apply working knowledge of TCP/IP, DNS, and Active Directory to systematically address network and user access challenges.
Manage end-to-end PC provisioning, including hardware setup, software installation, and peripheral configuration.
Maintain and troubleshoot printers (network and standalone), handheld scanners, label printers, and other ruggedized warehouse equipment.
Follow Fanatics operating procedures for computer networking and information systems, including safety regulations when using ladders or power industrial equipment.
Use data and digital tools to improve efficiency, quality, and outcomes, including applying AI and new technologies to support innovation and continuous improvement.

What you bring

1 to 3 years of experience in a technical support role, with demonstrated ability to troubleshoot and resolve PC, Mac, and peripheral hardware and software issues.
Strong working knowledge of Windows OS, Mac OS, MS Office, and Google Workspace, plus hands-on support experience with tools including Zoom, Cisco AnyConnect, Box, and Adobe Creative Cloud.
Solid networking understanding, including TCP/IP, DNS, LAN, WAN, and VPN, with the ability to diagnose and explain connectivity issues clearly.
Experience supporting Android and Apple iOS devices, including mobile device management platforms such as SOTI MobiControl.
Proficiency with ITSM platforms (experience with ServiceNow preferred).
Familiarity with running and terminating Cat6 network cabling is a plus.
Excellent verbal and written communication, strong analytical skills, and a calm, composed approach in fast-moving environments.
Physical ability to lift computer equipment including monitors and printers up to 60 lbs, plus willingness to travel occasionally to remote locations and work within warehouse environments.

Work location

On-site: Tampa, FL

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21d ago

Tier I Help Desk Technician

ProCern Technology Solutions Tampa, FL

Tampa, FL

21d ago

$20 - $25/hr Full time Customer Support End User Support Hardware Support

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Job Description

ProCern Technology Solutions is hiring a Tier I Help Desk Technician to deliver first-level technical support for clients in Tampa, FL (onsite). In this role, you serve as the initial point of contact, helping troubleshoot common hardware, software, access, and connectivity issues while keeping every interaction organized in a ticketing system.

What you’ll do

Handle first-level support requests by phone, email, chat, and ticketing systems.
Troubleshoot issues across operating systems, applications, hardware, software, printers, networking, and user access.
Document troubleshooting steps, findings, resolutions, and customer communications accurately in the ticketing system.
Follow established procedures, standard operating procedures, and knowledge base documentation.
Escalate problems appropriately, including complete and thorough documentation.
Maintain ownership of assigned tickets and ensure timely follow-up through resolution.
Communicate professionally and effectively with customers and internal teams.
Prioritize and manage multiple tasks in a fast-paced environment.
Participate in ongoing training and quickly learn new technologies, tools, and client-specific processes.
Support a positive team culture focused on accountability, consistency, and exceptional customer service.

Requirements

At least 1 year of prior experience in a help desk, service desk, technical support, IT support, or call center environment.
Strong troubleshooting experience.
Excellent written and verbal communication skills.
Strong customer service skills with the ability to build rapport with end users.
Ability to follow instructions, policies, and documented procedures.
Strong attention to detail and a commitment to quality documentation.
Ability to learn new tools, technologies, and processes quickly.
Strong organizational, time management, and multitasking abilities.

Technologies

Ticketing systems

Preferred qualifications

Experience working in a Managed Services Provider (MSP) environment.
Experience using remote support tools and IT ticketing systems.
Industry certifications considered a plus, but not required.
Previous experience in data entry or documentation-heavy roles requiring high accuracy.

Compensation and schedule

Pay: $20.00 - $25.00 per hour
Shift availability: Day Shift (Preferred), Night Shift (Preferred), Overnight Shift (Preferred)

Location

Work location: In person
Ability to commute: Tampa, FL 33610 (Required)

Benefits

401(k)
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance

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23d ago

Technical Support II

Everon, LLC Tampa, FL

Tampa, FL

23d ago

Full time Customer Support Fire Protection Information Technology (IT)

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Job Description

Everon, LLC is hiring a Technical Support II to strengthen its 24/7/365 support center. In this onsite role in Tampa, FL, you will provide tier 2 technical assistance and remote programming support for field technicians, installers, and clients. The position supports access control, CCTV, intrusion, and fire protection systems across multiple manufacturers.

What you’ll do

Provide phone support to field technicians and installers, including troubleshooting existing access control, CCTV, burglary, and fire equipment.
Help configure new devices being added to the system, and confirm functionality after changes.
Partner directly with customers to answer questions and troubleshoot system issues remotely, with the goal of resolving problems without onsite visits.
When remote troubleshooting is not successful, start the process for scheduling a service call.
Receive customer service requests and remotely troubleshoot all issues; if resolution cannot be reached remotely, notify the dispatch team so a technician can be scheduled.
Process requests for alarm code activations and deactivations and update central station account information, including code and emergency contact list changes.
Support escalations from the Tier 1 team, either collaborating to resolve the request or taking over and handling it.

Education and experience

Associate Degree in an IT related field
Minimum 2 years of technical support experience in a similar industry

Technical skills

Knowledge and proficiency using computer tools and MS Office applications: Word, Excel, and Outlook
Required technologies: MS Office (Word, Excel, Outlook)

Preferred education and certifications

Strong understanding of networking principles
Genetec Level 1 Certifications: SC-OTC-001, SC-STC-001, SC-SVA-001
Genetec Level 2 Certifications: SC-ETC-001, SC-AFC-001
Bosch Intrusion Expert Certification
Verint EdgeVR Certification
Minimum of two additional certifications in industry systems:
- American Dynamics
- Avigilon ACC/ACM
- Lenel
- Milestone
- SoftwareHouse CCURE 9000
- Stentofon Intercoms

Knowledge, skills, and abilities

Strong organizational skills and the ability to prioritize while managing multiple assignments
Strong customer service skills and self-motivation
Ability to maintain a professional attitude and deliver clear, concise communication
Excellent teamwork, customer service, and interpersonal skills
Ability to comprehend and learn department practices, rules, and regulations
Ability to communicate effectively with a diverse population, both verbally and in writing
Ability to react and think quickly in difficult situations
Ability to follow written and oral instructions and locate informational resources as needed
Proficiency prioritizing decisions based on multiple criteria and applicable policies and procedures
Ability to multi-task, work independently and as part of a team, adapt to change, and manage time effectively
Ability to read and interpret applicable documents, materials, and procedures presented in English

Location: Tampa, FL (onsite). Experience level: 2+ years. Education: Associate Degree in an IT related field.

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23d ago

L1 Associate Technical Support Specialist

Mad Mobile Inc Tampa, FL

Tampa, FL

23d ago

Full time Customer Service Customer Support End User Support

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Job Description

L1 Associate Technical Support Specialist supports CAKE product users by handling inquiries, troubleshooting issues, and documenting resolutions.

Responsibilities

Own the customer support workflow and ensure timely, effective resolution of customer inquiries
Define and maintain customer support protocols and procedures while following company policies
Build in-depth knowledge of CAKE products and services to provide accurate, comprehensive support
Deliver strong customer service through active listening, relevant solutions, and a positive customer rapport
Communicate with customers via phone, email, SMS, and Chat to provide product guidance and troubleshooting assistance
Offer alternative solutions when needed and document outcomes for each interaction

Requirements

Excellent written and verbal communication skills
Strong problem-solving and deductive reasoning to diagnose and resolve customer issues
Ability to accurately document troubleshooting steps and final solutions
Proven conflict resolution skills for challenging customer interactions
Ability to work effectively in a fast-paced, service-oriented environment with high expectations
Strong collaboration skills to work with the support team and other departments

Technologies

CAKE products and services
Point-of-sale (POS) systems
Networking

Additional skills that may help

1+ years of customer service experience in a phone call-center, chat/SMS customer communication environment, or front-of-house restaurant role
Hospitality industry experience in front-of-house operations (restaurants, hotels, or retail)
Knowledge of POS systems or other hospitality/retail technology
Familiarity with networking or technical troubleshooting

Benefits

80% company-paid benefits for medical, dental, and vision (HDHP plan)
Covered 80% of family plan costs at a highly discounted rate
$500 (prorated) for your HSA based on start date
Very robust “buy-up” plan with 60% covered by Mad Mobile
401(k) with matching contribution up to 4%, fully vested on day one

Core values

Customer: customers deserve the best every day
Accountability: take ownership and make things happen
Teamwork: win as a team and have fun
Innovation: innovate, inspire, ignite the future
Integrity: honest, ethical, and trustworthy

Location and experience

Tampa, FL (onsite)
Minimum experience: 1+ years
Reports to the Customer Support Manager

EEOC statement

Mad Mobile is an equal opportunity employer
No discrimination based on race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state or federal laws

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27d ago

Lead Coalition Support Service Desk

General Dynamics Information Technology Tampa, FL

Tampa, FL

27d ago

$85k - $115k/yr Full time Manager Active Directory Cloud

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Job Description

General Dynamics Information Technology is seeking a Lead Coalition Support Service Desk professional to oversee the US BICES-X Coalition Support Service Desk in Tampa, FL. This onsite role involves leading Tier 0–1 support activities, managing incident response and escalations, and coordinating service delivery across locations while keeping service quality and SLAs on track.

In this leadership position, you will supervise help desk technicians across two or more geographical locations, improve support processes, and ensure tickets reflect clear, repeatable break-fix resolution steps. You will also install and upgrade endpoints, troubleshoot end-user software issues, and provide advanced diagnostics to drive timely problem resolution.

What You’ll Do

Provide direct supervision to help desk technicians supporting users across two or more geographical locations.
Lead and supervise the Tier 0–1 support team, including customer support leadership.
Screen and diagnose internal inquiries and work requests related to maintenance of personal computers and related systems.
Coordinate with other functional leads to resolve issues quickly, identify recurring trends, and support training opportunities for support personnel.
Document incidents and work orders in a ticket tracking system using detailed break-fix steps and resolution notes.
Develop and update Local Work Instructions and standard operating procedures and processes to improve performance and clarify accountability.
Create and deliver metrics reporting and trend analysis to support quality service and maintain Service Level Agreements.
Install, configure, and upgrade computer hardware and software.
Provide end-user software troubleshooting and support.
Use advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions.
Provide phone and help-desk support for local and off-site users.
Provide guidance, training, and work leadership to less-experienced technicians.
Analyze customer needs to identify functional and cross-functional requirements and improvement opportunities.
Maintain current knowledge of assigned technologies and processes.
Participate in special projects as required.
Monitor service queues and ticket quality; communicate with service support technicians and escalate diagnosed problems as needed.

Required Qualifications

5 years of related experience supporting Help Desk operations.
Bachelor’s degree (experience may be used in lieu of degree).
Must possess an active Secret clearance and be able to obtain a TS/SCI clearance.
IAT Level 2 or higher required.
Ability to obtain ITIL V4 within 120 days of hire.
Experience with IT Service Management (ITSM) tools such as ServiceNow, Microsoft MECM, or Tier 0–3 ticket escalation and notification procedures.
Experience with user, administrative, and service account creation and management.
Direct customer support experience for both internal and external customers with varying computing skill levels.
Experience with incident management procedures, ticketing, troubleshooting, and incident escalation.
Experience with Microsoft Office Applications and Active Directory.
Experience writing comprehensive diagnostic troubleshooting summaries.
Experience with Microsoft Server 2016 and Microsoft Server 2019 administration, troubleshooting, and support.
Ability and willingness to evaluate and learn new processes, procedures, and technologies to improve support functions.
Experience developing and presenting training for internal and external customers.
Ability to lead a team of IT professionals across geographically dispersed locations.
Ability to handle dissatisfied internal and external customers and resolve issues.
Strong communications and technical writing skills.

Technologies

Service Now
Microsoft MECM
IT Service Management (ITSM)
Microsoft Office Applications
Active Directory
Microsoft Server 2016
Microsoft Server 2019
ITIL V4
ITIL
Tier 0–3 ticket escalation and notification procedures

Additional Details

Location: Tampa, Florida (Onsite Workplace)
Clearance level: Secret
Requisition type: Regular
Shift work: Shift work is required
Travel: None
Citizenship: U.S. Citizenship Required
Public trust: None
Salary range: USD 85,000 - 115,000 per year

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1mo ago

IT Support Specialist

Florida Middle District Court Tampa, FL

Tampa, FL

1mo ago Closed

$60k - $97k/yr Full time Apple Ios Application Support End User Support

This position is no longer accepting applications (closed Nov 5, 2026).

Job Description

The Florida Middle District Court is seeking an IT Support Specialist to provide reliable technology support to users, computer systems, networks, and software applications. This onsite role in Tampa supports the U.S. District Court, Middle District of Florida, with help desk coverage, system monitoring, troubleshooting, and collaboration across divisions. You will also support Microsoft 365 tools, mobile and Apple operating systems, and courtroom audio-visual and evidence presentation systems.

What you’ll do

Deliver help desk and technical support for IT equipment, systems, and end users.
Monitor and maintain day-to-day IT operations to support system reliability.
Install, configure, and troubleshoot hardware and software for court technology needs.
Support Microsoft 365 applications including Outlook, Teams, SharePoint, OneDrive, and OneNote.
Support mobile devices (phones, tablets, laptops) and Apple operating systems including iOS and macOS.
Maintain and support courtroom audio-visual equipment and evidence presentation systems.
Collaborate with IT staff across divisions to standardize systems and practices.
Maintain documentation for user guides, systems, and applications.
Manage the IT inventory lifecycle, including logistics, receiving, tracking, data entry, and deployment.
Assist with IT project implementation, integration, and system improvements.
Build awareness of judiciary security standards and policies, and comply with requirements related to system security, data integrity, and confidentiality.
Translate business needs into technical solutions.
Perform other duties as assigned.

What you bring

Knowledge of IT systems, hardware, software, and data communications.
Understanding of LAN/WAN networking and cybersecurity principles (experience preferred).
Ability to analyze and resolve complex technical problems.
Strong interpersonal communication and customer service skills, both in writing and in person.
Ability to work effectively in a team or independently, prioritize tasks, and make technical conclusions using methodical evaluation.
Capability to manage multiple tasks in a fast-paced environment.
Ability to learn court policies and procedures while adhering to confidentiality requirements.
Strong organizational skills with attention to detail and follow-through, including the ability to handle multiple assignments with frequent interruptions.
Expectation of an explicit troubleshooting methodology for technical problem solving and research.
Microsoft Office 365 certification preferred; CompTIA A+ and Net+ certifications preferred.
Excellent customer service skills, with the ability to serve a wide variety of users tactfully and maintain professionalism.
Ability to maintain confidentiality, exercise sound judgment, and support a professional work demeanor and work ethic.
Ability to independently prioritize and complete assigned tasks with minimal supervision, while proactively identifying additional work and opportunities to provide support.
Strong attention to detail, adherence to instructions and established procedures, and commitment to producing accurate, organized, thorough work aligned with departmental standards.