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Today

Technical Support Manager

Brookshire Grocery Company Tyler, TX

Tyler, TX

Today

Full time Manager Application Support Backup & Recovery

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Job Description

Brookshire Grocery Company is seeking a Technical Support Manager in Tyler, Texas (onsite) to lead a technical support team and keep IT infrastructure running reliably. In this role, you will oversee support delivery and ensure critical systems are maintained, upgraded, tested, and aligned with business needs across servers, VMware environments, backups, and database platforms.

What you’ll do

Oversee maintenance and support for IT infrastructure, keeping server environments, operating systems, VMware, backup solutions, and database management operational, secure, and up to date.
Lead the technical support team that assists users and resolves technical issues, while developing strategies to improve support processes and user satisfaction.
Plan and execute system upgrades and maintenance tasks to minimize disruption to business operations; monitor system performance, schedule improvements, and protect data integrity using effective backup strategies.
Manage the IT support budget and make strategic investment decisions in hardware, software, and training to strengthen support capabilities.
Coordinate with vendors by evaluating proposals, managing contracts, and selecting products and services that support IT infrastructure needs.
Collaborate with IT management, company leaders, and external partners to align support services to business objectives and communicate project requirements, costs, and schedules.
Hire, train, and mentor support staff; conduct performance evaluations; manage team dynamics and encourage professional development.
Ensure technical support activities follow industry best practices and company standards, including developing and maintaining documentation for IT systems and support procedures.
Stay current on technology advancements and IT support trends to improve service quality and system reliability.
Meet with partners to review project status, schedules, accomplishments, and goals.
Ensure system development and maintenance adhere to established standards.
Prepare reports and oversee documentation of systems and system modifications.
Review manuals, periodicals, and technical reports to remain current on developing trends.
Oversee project management efforts for timely completion of technical support initiatives, coordinating across teams and stakeholders.
Lead project and operations budgeting and forecasting to ensure financial resources are allocated effectively for technical support operations and strategic goals.

Key qualifications

Education: Bachelor’s degree in computer science, Information Technology, or related field.
Experience: 5+ years of experience in a technical support leadership role, with a demonstrated track record managing IT infrastructure and support services.
Advanced system administrator knowledge related to SAP ERP, VMware, SAN, and backup systems.
Advanced database systems experience, including HANA, SQL, and DB2.
Advanced knowledge of systems analysis and design techniques.
Intermediate project management skills, including establishing task completion hours, priorities, task allocation, and monitoring schedules.
Intermediate knowledge of Microsoft Office applications: Excel, Access, Word, Outlook, and PowerPoint.
Ability to work effectively with partners, company leaders, and vendors using written and verbal communication.
Ability to analyze complex information, reason through problems, and research information to draw valid conclusions.
Ability to prepare reports and business correspondence.
Ability to lead and motivate others and maintain confidentiality regarding sensitive information.
Ability to learn new technology systems, methods, and processes.
Ability to interpret technical instructions provided in mathematical or diagram form.
Ability to show information in presentation or diagram form.
Must be able to work on-call and flexible schedules, including nights, weekends, and holidays.
Ability to occasionally travel to offsite and out-of-town locations, with possible out-of-town stays.
Ability to be attentive to potential hazards and remedy them or place appropriate warning signs/devices as soon as reasonably possible, and report hazards that cannot be immediately remedied.
Driver eligibility: Partners must be 21 years of age or older to drive for Company business in accordance with the BGC Business Driver Policy.

Technologies

SAP ERP
VMware
SAN
Backup technologies
HANA
SQL
DB2
Microsoft Office: Excel, Access, Word, Outlook, PowerPoint

Benefits

Comprehensive medical, vision, dental, and prescription coverage.
Paid time off.
401(k) plan with Company contribution.
Exclusive employee discounts.
Scholarships and educational support.
Access to a 205-acre outdoor recreation area for unwinding, connecting, and having fun.

Work context and physical demands

Generally performed in an office environment with quiet to moderate noise levels.
Continuously required: close vision, distance vision, depth perception or ability to focus.
Frequently required: talking and hearing; using hands for reaching, touching, or handling; fine finger movements such as sorting and typing; sitting for long periods.
Occasionally required: pushing, pulling, maneuvering, or lifting up to 40 lbs; bending, kneeling, or squatting; standing or walking.
Attendance at work is required.

Additional notes on the role

You will lead the technical support team to ensure efficient operation and maintenance of IT infrastructure, with ownership of installation, maintenance, upgrades, and testing of critical systems to support service delivery at a high level.

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2mo ago

IT Support Analyst

Crown USA Incorporated Columbus, GA

Columbus, GA

2mo ago Closed

$65k - $75k/yr Full time Application Support Business Systems Computer Skills

This position is no longer accepting applications (closed Sep 16, 2026).

Job Description

The IT Support Analyst role at Crown USA Incorporated supports company departments through troubleshooting and ongoing support of IT systems, with a strong focus on SAP applications. The position works directly with end-users and coordinates with internal and external vendors, and reports to the CFO.

Location and Schedule

Location: Columbus, GA (onsite)
Job type: Full-time
Schedule: Monday through Friday, 8:00AM to 5:00PM (some weekends, nights)
Travel: Some travel
Work location: In person

Compensation

Salary: USD 65,000 to 75,000 per year
Pay: $65,000.00 to $75,000.00 per year

Key Responsibilities

Diagnose, analyze, and resolve technical issues involving computers, networks, and software
Provide technical assistance to end-users through text, phone, email, and remote sessions
Install, configure, and update hardware, software, and operating systems
Set up new users and manage permissions and access to company systems and applications
Support users with technical training to improve proficiency with software and hardware systems
Perform routine checks to ensure IT systems are operating properly and securely
Create SAP database queries to meet the data needs of SAP users
Create and/or modify Crystal Reports for internal use and for “customer and vendor facing” documents
Perform other duties as assigned

Required Qualifications

Accomplished understanding of operating systems, software applications, hardware, and networking
Proficiency in SQL server queries and Windows-based applications
Dynamic self-starter with excellent verbal and written communication skills
Excellent attention to detail
Strong organizational and time management skills to manage workload and multiple priorities
Ability to work independently and as part of a team when needed
Ability to organize workload, set priorities, work under deadline pressures, and adapt to change
Strong listening and presentation skills
College Degree in a relevant field
3+ years of experience

Preferred Qualifications

5+ years of experience in a relevant field
Experience with SAP and SAP applications
Experience with Crystal Reports
Experience working in batch process manufacturing
Experience with SalesForce
Experience with AI tools and AI deployment

Technologies

SAP and SAP applications
SQL server queries
Windows
Crystal Reports
SalesForce

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Paid vacation
Monthly accrued personal hours

Reporting Line

The IT Support Analyst position reports to the CFO.

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