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1d ago

IT Support Analyst

Crown USA Incorporated Columbus, GA

Columbus, GA

1d ago

$65k - $75k/yr Full time Application Support Business Systems Computer Skills

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Job Description

The IT Support Analyst role at Crown USA Incorporated supports company departments through troubleshooting and ongoing support of IT systems, with a strong focus on SAP applications. The position works directly with end-users and coordinates with internal and external vendors, and reports to the CFO.

Location and Schedule

Location: Columbus, GA (onsite)
Job type: Full-time
Schedule: Monday through Friday, 8:00AM to 5:00PM (some weekends, nights)
Travel: Some travel
Work location: In person

Compensation

Salary: USD 65,000 to 75,000 per year
Pay: $65,000.00 to $75,000.00 per year

Key Responsibilities

Diagnose, analyze, and resolve technical issues involving computers, networks, and software
Provide technical assistance to end-users through text, phone, email, and remote sessions
Install, configure, and update hardware, software, and operating systems
Set up new users and manage permissions and access to company systems and applications
Support users with technical training to improve proficiency with software and hardware systems
Perform routine checks to ensure IT systems are operating properly and securely
Create SAP database queries to meet the data needs of SAP users
Create and/or modify Crystal Reports for internal use and for “customer and vendor facing” documents
Perform other duties as assigned

Required Qualifications

Accomplished understanding of operating systems, software applications, hardware, and networking
Proficiency in SQL server queries and Windows-based applications
Dynamic self-starter with excellent verbal and written communication skills
Excellent attention to detail
Strong organizational and time management skills to manage workload and multiple priorities
Ability to work independently and as part of a team when needed
Ability to organize workload, set priorities, work under deadline pressures, and adapt to change
Strong listening and presentation skills
College Degree in a relevant field
3+ years of experience

Preferred Qualifications

5+ years of experience in a relevant field
Experience with SAP and SAP applications
Experience with Crystal Reports
Experience working in batch process manufacturing
Experience with SalesForce
Experience with AI tools and AI deployment

Technologies

SAP and SAP applications
SQL server queries
Windows
Crystal Reports
SalesForce

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Paid vacation
Monthly accrued personal hours

Reporting Line

The IT Support Analyst position reports to the CFO.

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