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4 jobs found

20d ago

Technical Support Specialist

LeadVenture Lake Oswego, OR

Lake Oswego, OR

20d ago

Full time Application Support Computer Skills Customer Support

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Job Description

Technical support with a clear workflow at LeadVenture in Lake Oswego, OR (onsite). This role supports customers through a ticket-based case tracking system and knowledge base, using phone, email, and chat to troubleshoot software applications and keep cases moving with accurate documentation.

What you’ll do

Provide technical support for customer software applications, including proprietary software, email support, and website support
Monitor and work assigned queues by signing into email, phone, and chat, then respond to customer requests in a timely and accurate manner
Initiate, update, track, and close tickets using the work order system
Complete and maintain required paperwork, records, documents, and technical support logs following established procedures
Recognize patterns in customer calls and issues, document trends, and alert the supervisor as needed
Escalate complex issues to the appropriate staff when appropriate
Recommend process improvements based on recurring support needs and case outcomes
Handle additional responsibilities as assigned

What you bring

Associate’s degree in computer science or a related field
Minimum 3 years of computer and software service experience in a fast-paced business environment
2 to 3 years supporting customer applications via phone in a technical help desk environment
Working knowledge of HTML, CSS/LESS or SASS, JavaScript, and jQuery, including layout design concepts, cross-browser compatibility, and accessibility
Working knowledge of website design, mobile-first and responsive web design, and CSS frameworks such as Bootstrap and flexbox
Basic understanding of Windows folder and registry structure
Basic understanding of DNS records and domain names
Intermediate proficiency with the Microsoft Office suite (Outlook, Word, Excel, CRM, etc.)
Ability to collaborate across departments to achieve objectives
Capability to understand customer problems and ask clarifying questions when needed
Ability to identify complex computer issues, analyze them, and solve them
Strong communication skills to explain technical details to nontechnical people
Strong writing skills for instructions and email and chat responses
High capacity to learn and adapt to changing technologies and service

Tools you’ll work with

HTML, CSS/LESS, SASS, JavaScript, jQuery, Bootstrap, flexbox, Microsoft Office suite (Outlook, Word, Excel, CRM), Windows folder structure, Windows registry structure, DNS records, and domain names.

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1mo ago

Technical Support

San Bernardino County San Bernardino County, CA

San Bernardino County, CA

1mo ago Closed

$35k - $62k/yr Full time Computer Skills Information Technology (IT) IT Services

This position is no longer accepting applications (closed Oct 28, 2026).

Job Description

San Bernardino County Public Defender’s Office is seeking a Technical Support Public Service Employee (PSE) to help support internal and public-facing digital platforms and communications.

Responsibilities

Create public-facing digital content, including graphics, photography, video, audio, written materials, and social media.
Use Adobe Creative Suite to produce marketing and informational materials supporting the Public Defender’s mission.
Design, develop, and maintain the department’s websites.
Collaborate with department staff to improve website functionality, visual design, and the user experience.
Provide support to the technical and media services teams.

Requirements

Minimum six (6) months of experience using or supporting computer systems with substantial use of computer equipment, mobile devices, and desktop software (for example: spreadsheets, word processing, multimedia editing), or performing desktop support tasks including diagnosing and resolving issues with:
- Workstations
- Mobile devices
- Related applications
- Network resources
- Printers and other technical equipment
College coursework may substitute for experience: completion of six (6) semester units or nine (9) quarter units of college-level coursework in web development, graphic design, multimedia, communications, marketing, or a closely related field.
Transcripts required: attach a copy of your transcripts.

Technology

Adobe Creative Suite

Conditions of Employment

Assignment: assignments may be made to any location in the County based on department needs.
Travel: travel throughout the County may be required, and employees must make transportation provisions.
Visa sponsorship: San Bernardino County cannot consider candidates who require visa sponsorship at the time of application or in the future.

Selection Process

Submit the online employment application and supplemental questionnaire by the closing date.
The recruitment closes once a sufficient number of qualified applications are received; qualified candidates are referred directly to the department.
If you need technical assistance, review the Government Jobs online application guide or contact their Toll-Free Applicant Support line at (855) 524-5627.
Human Resources is not responsible for issues or delays caused by your internet connection, computer, or browser when submitting an application.

EEO/ADA and Accommodation

San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer.
If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline.

Public Service Employee (PSE) Information

PSE positions are recurrent, non-regular, limited positions.
Candidates are at-will throughout the term of employment and will not retain regular status.

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2mo ago

Technical Support Associate

AirCorps Aviation Helena, MT

Helena, MT

2mo ago Closed

$23+/hr Full time Computer Skills Customer Service Customer Support

This position is no longer accepting applications (closed Sep 27, 2026).

Job Description

AirCorps Aviation offers a supportive, mission-focused environment where you can help preserve aviation history while growing your technical and customer service skills. This onsite role in Helena, MT includes competitive compensation at $23/hour and benefits designed for long-term wellbeing, including health, dental, a health savings account, paid time off, retirement planning, and 401(k) with matching.

You will join a high-performance team that values a positive attitude, openness to feedback, and proactive problem-solving. The day-to-day work blends responsive customer support with hands-on digitization and ongoing support for digital assets tied to historic aviation resources.

Responsibilities

Answer general questions and handle inquiries related to the AirCorps Library website with an upbeat, helpful approach.
Respond to phone calls and emails in a customer service capacity.
Complete small to medium-sized digitization projects including aircraft manuals, documents, engineering drawings, and microfilm using scanning equipment and software.
Review and edit digitized files to support image quality, while following file naming conventions.
Perform ongoing website maintenance tasks to support the AirCorps Library site.
Assist the AirCorps Library Lead with marketing materials such as blog posts, articles, email blasts, and social media campaigns.
Maintain a safe work environment by following established guidelines, using proper PPE, and identifying potential hazards.
Apply on-the-job training to expand skills and improve versatility.
Maintain flexibility for short-term travel to complete off-site digitizing projects.
Perform additional duties as assigned to meet department and company needs.

Requirements

Preferred: interest and understanding of aircraft structures and maintenance, with willingness to train the right employee.
Excellent computer skills, with the ability to learn new software quickly.
Ability to follow detailed multi-step instructions with high attention to detail.
Typing speed of 50-70 words per minute.
Job knowledge from suitable education or prior work experience.
Ability to lift and pull objects up to 40 pounds, and work in confined areas with dirty and dusty materials.
Prolonged periods sitting at a desk and working on a computer.
Valid driver’s license, clean driving record, and reliable transportation.
Flexibility to travel for projects that may require out of state work.
Highly desirable: passion for aviation, historic aircraft, technical documentation, or digital preservation.
Contingent on satisfactory results of a pre-employment drug screening and background check.

Benefits

401(k) and 401(k) matching
Dental insurance
Flexible schedule
Health insurance
Health savings account
Paid time off
Retirement plan

Qualities/Characteristics Needed

Extremely high attention to detail and willingness to ask questions.
Proactive and innovative problem-solving mindset.
Strong sense of responsibility, integrity, and fulfillment of commitments.
Creative, collaborative, and dependable work style.
A sense of humor and appreciation for shared success.

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2mo ago

Technical Support Specialist — Web & Software

TrailerFunnel Grand Rapids, MI

Grand Rapids, MI

2mo ago Closed

$52k - $59k/yr Full time Application Support Customer Support Domain Management

This position is no longer accepting applications (closed Sep 25, 2026).

Job Description

Serve as the first line of technical support for dealership teams using TrailerFunnel’s web and software platform.

Responsibilities

Triaging and resolving support tickets across multiple queues; route items to the appropriate team when needed
Answer support calls and guide dealership staff through issues using clear, plain-language explanations
Assist dealers with platform configuration, including inventory tools, account settings, and tracking setup
Handle account-level requests such as domain and email changes, coordinating with outside providers when required
Maintain queue momentum by setting expectations, following up, and closing the loop on tickets

Requirements

Strong general technical fluency; comfortable navigating unfamiliar software, settings panels, and admin dashboards without hand-holding
Fast learner with a track record of taking ownership of systems you have not used before
Working mental model of how websites, hosting, domains, and online accounts connect
Ticketing experience with Intercom, Zendesk, or a similar system, managing a mixed queue under real triage pressure
Clear, patient communication in both written support and phone calls with non-technical clients

Technologies

Intercom
Zendesk
WordPress
DNS
Google Ads
GA4

Nice to Have

WordPress or similar platforms
DNS, email hosting, or domain administration
Google Ads, GA4, or basic SEO knowledge
SMB SaaS or managed-services support experience
Dealership, automotive, or powersports background

What Helps You Succeed

Strong triage instincts: identify what to solve immediately, what to escalate, and where responsibilities end
Learner’s reflex: dig into new tools and issues rather than passing them along
Even keel: stay steady when customers are frustrated
Precision: double-check before making changes that are hard to undo

Compensation & Benefits

Salary: $52,000 - $59,000 per year (based on experience)
Pay: $52,000.00 - $59,000.00 per year
Medical, dental, and vision coverage
Paid time off
Dental insurance
Flexible spending account
Health insurance
Health savings account
Vision insurance

Work Location

In person
Grand Rapids, MI (onsite)

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