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Technical Support Associate

AirCorps Aviation Helena, MT

Helena, MT

Today

$23+/hr Full time Computer Skills Customer Service Customer Support

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Job Description

AirCorps Aviation offers a supportive, mission-focused environment where you can help preserve aviation history while growing your technical and customer service skills. This onsite role in Helena, MT includes competitive compensation at $23/hour and benefits designed for long-term wellbeing, including health, dental, a health savings account, paid time off, retirement planning, and 401(k) with matching.

You will join a high-performance team that values a positive attitude, openness to feedback, and proactive problem-solving. The day-to-day work blends responsive customer support with hands-on digitization and ongoing support for digital assets tied to historic aviation resources.

Responsibilities

Answer general questions and handle inquiries related to the AirCorps Library website with an upbeat, helpful approach.
Respond to phone calls and emails in a customer service capacity.
Complete small to medium-sized digitization projects including aircraft manuals, documents, engineering drawings, and microfilm using scanning equipment and software.
Review and edit digitized files to support image quality, while following file naming conventions.
Perform ongoing website maintenance tasks to support the AirCorps Library site.
Assist the AirCorps Library Lead with marketing materials such as blog posts, articles, email blasts, and social media campaigns.
Maintain a safe work environment by following established guidelines, using proper PPE, and identifying potential hazards.
Apply on-the-job training to expand skills and improve versatility.
Maintain flexibility for short-term travel to complete off-site digitizing projects.
Perform additional duties as assigned to meet department and company needs.

Requirements

Preferred: interest and understanding of aircraft structures and maintenance, with willingness to train the right employee.
Excellent computer skills, with the ability to learn new software quickly.
Ability to follow detailed multi-step instructions with high attention to detail.
Typing speed of 50-70 words per minute.
Job knowledge from suitable education or prior work experience.
Ability to lift and pull objects up to 40 pounds, and work in confined areas with dirty and dusty materials.
Prolonged periods sitting at a desk and working on a computer.
Valid driver’s license, clean driving record, and reliable transportation.
Flexibility to travel for projects that may require out of state work.
Highly desirable: passion for aviation, historic aircraft, technical documentation, or digital preservation.
Contingent on satisfactory results of a pre-employment drug screening and background check.

Benefits

401(k) and 401(k) matching
Dental insurance
Flexible schedule
Health insurance
Health savings account
Paid time off
Retirement plan

Qualities/Characteristics Needed

Extremely high attention to detail and willingness to ask questions.
Proactive and innovative problem-solving mindset.
Strong sense of responsibility, integrity, and fulfillment of commitments.
Creative, collaborative, and dependable work style.
A sense of humor and appreciation for shared success.

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2d ago

Technical Support Specialist — Web & Software

TrailerFunnel Grand Rapids, MI

Grand Rapids, MI

2d ago

$52k - $59k/yr Full time Application Support Customer Support Domain Management

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Job Description

Serve as the first line of technical support for dealership teams using TrailerFunnel’s web and software platform.

Responsibilities

Triaging and resolving support tickets across multiple queues; route items to the appropriate team when needed
Answer support calls and guide dealership staff through issues using clear, plain-language explanations
Assist dealers with platform configuration, including inventory tools, account settings, and tracking setup
Handle account-level requests such as domain and email changes, coordinating with outside providers when required
Maintain queue momentum by setting expectations, following up, and closing the loop on tickets

Requirements

Strong general technical fluency; comfortable navigating unfamiliar software, settings panels, and admin dashboards without hand-holding
Fast learner with a track record of taking ownership of systems you have not used before
Working mental model of how websites, hosting, domains, and online accounts connect
Ticketing experience with Intercom, Zendesk, or a similar system, managing a mixed queue under real triage pressure
Clear, patient communication in both written support and phone calls with non-technical clients

Technologies

Intercom
Zendesk
WordPress
DNS
Google Ads
GA4

Nice to Have

WordPress or similar platforms
DNS, email hosting, or domain administration
Google Ads, GA4, or basic SEO knowledge
SMB SaaS or managed-services support experience
Dealership, automotive, or powersports background

What Helps You Succeed

Strong triage instincts: identify what to solve immediately, what to escalate, and where responsibilities end
Learner’s reflex: dig into new tools and issues rather than passing them along
Even keel: stay steady when customers are frustrated
Precision: double-check before making changes that are hard to undo

Compensation & Benefits

Salary: $52,000 - $59,000 per year (based on experience)
Pay: $52,000.00 - $59,000.00 per year
Medical, dental, and vision coverage
Paid time off
Dental insurance
Flexible spending account
Health insurance
Health savings account
Vision insurance

Work Location

In person
Grand Rapids, MI (onsite)

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Technical Support Associate

Technical Support Specialist — Web & Software

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