Wireless Support

Wireless Support Jobs

2 jobs found

Today

IT Help Desk Technician

Stealth Broadband, LLC Norfolk, NE

Norfolk, NE

Today

$22 - $28/hr Full time Cable Installation Customer Support Hardware Support

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Job Description

Stealth Broadband, LLC provides managed broadband and Wi-Fi services to customers across multiple locations, supported by a hands-on IT Help Desk Technician team. This onsite role in Norfolk, Nebraska supports Stealth Broadband and related companies, helping deliver reliable business Internet, strong Wi-Fi performance, and responsive Tier 2 assistance.

Responsibilities

Provision and configure customer premise equipment including Fiber ONT’s, Fixed Wireless CPE’s, and SOHO routers.
Assist with configuration of 1/10Gigabit switches and routers.
Assist with configuration of 5GHz / 6GHz / 11 GHz / 60 GHz wireless backhaul radios.
Troubleshoot and repair Wi-Fi signal issues, including responding to trouble reports and resolving customer problems.
Install and terminate Ethernet and Coaxial cabling in multi-tenant dwellings.
Assist with video surveillance system installations, including testing and pointing cameras.
Correct and repair business Internet service issues.
Provide Tier 2 Support for all broadband services, including after-hours on-call Tier 2 coverage.
Maintain a clean and organized workplace.
Perform other related duties as assigned by management.

Requirements

Ability to report during business hours to the office in Norfolk, Nebraska.
High School diploma or equivalent.
Excellent client-facing and internal communication skills.
Solid organizational skills with attention to detail and multitasking.
Valid US driver’s license.
On-call availability of no more than 2 weeks out of every 6 weeks.
Prior installation and repair, IT or networking experience.

Technologies you’ll work with

Fiber ONT’s, Fixed Wireless CPE’s, SOHO routers
1/10Gigabit switches and routers
5GHz / 6GHz / 11 GHz / 60 GHz wireless backhaul radios
Wi-Fi, Ethernet cabling, Coaxial cabling
Video surveillance system
IPv4 Subnets, VLANS

Skills

Equipment troubleshooting skills
Strong customer service skills
Detailed record keeping
Ability to install cabling in customer locations including homes and businesses
Ability to work with Wi-Fi networks
Ability to meet deadlines and manage stress in high-pressure situations
Basic understanding of IPv4 Subnets and VLANS
Basic understanding of routing and switching
Work in a safe manner at all times

Preferred qualifications

An associate degree or equivalent experience in Networking, Computer Science, or a related field
2+ years’ experience in computer networks and systems maintenance
2+ years’ experience on current network operating systems

Compensation and benefits

$22.00 - $28.00 per hour. This is a Full-time, Permanent onsite position.

Health & Dental Insurance
Vision Insurance
PTO (Paid time off)
401K Match
401(k) and 401(k) matching
Cell phone reimbursement
Employee discount

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1d ago

Desktop Support II

Mars Solutions Group Madison, WI

Madison, WI

1d ago

$18 - $20/hr Contract Application Support Computer Skills Desktop Support

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Job Description

Gain on-site visibility and high-impact ownership in a Desktop Support II role with Mars Solutions Group. This contract position is based in Madison, WI and provides escalated-level support for desktop applications and hardware, including in-person assistance for client staff at the Hill Farms State Office building. You will also help grow and operate the Information Technology Service Management (ITSM) program at Wisconsin under the general guidance of the IT Operations Manager.

What you’ll do

Support the growth and ongoing operation of the IT Service Management (ITSM) program at Wisconsin under the general guidance of the IT Operations Manager.
Act as an expert resource using extensive experience and judgment to plan and accomplish goals.
Provide technical assistance for desktop supported applications and hardware, including support and preparation.
Handle escalated-level issues routed from the help desk.
Apply broad knowledge across IT concepts, practices, and technologies to support resolution and service delivery.
Deliver in-person support to client staff at the Hill Farms State Office building in Madison, WI.

Desktop support scope

You’ll be working across desktop environments and common end-user technology, including knowledge of desktop operating systems, desktop applications, desktop hardware, laptop systems, and desktop printer support. The role also includes support responsibilities involving Android devices, iOS devices, other supported wireless devices, and related peripherals.

What you bring

4+ years of experience in desktop support or related IT roles.
Ability to diagnose, patch, and deploy desktop systems and other IT hardware, including mobile devices and printers.
Effective, professional communication and interpersonal skills with a wide range of customers, including executives.
Ability to identify, lead, and implement ITSM improvement initiatives using ITIL and industry best practices.
High self-motivation with strong prioritization skills and attention to detail.

Helpful certifications (nice to have)

ITIL 4 Foundation certification (or similar)
CompTIA A+ certification (or similar)

Additional details

Full-time onsite in Madison, WI
Must be a CURRENT WI resident; local to Madison is strongly preferred
No relocation allowed
Expected to cover parking costs or work out a reimbursement agreement with the supplier (some free street parking nearby, or onsite parking at approximately $75/month)
Interview process: Teams with camera on

Compensation: $18–$20/hour (contract). This role centers on escalated desktop support and ITSM program execution, with in-person coverage at the Hill Farms State Office location.

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Wireless Support Jobs

IT Help Desk Technician

Desktop Support II

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