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2 jobs found

1mo ago

Technical Support Specialist

Must View Networks Norwalk, CT

Norwalk, CT

1mo ago Closed

$50k - $62k/yr Full time Application Application Support CMS

This position is no longer accepting applications (closed Jul 4, 2026).

Job Description

Technical Support Specialist responsible for network hardware support, deployment, and IT operations at Must View Networks in Norwalk, CT (onsite).

Responsibilities

Support and implement network hardware, design, operation, convergence, and security per VP Operations directives.
Coordinate communications with vendors, partners, contractors, and staff by phone to facilitate technology installations.
Set up and configure deployment hardware including PCs, modems, routers, and wireless access points.
Oversee planning, development, installation, and ongoing operations of hardware and network systems in real time using Asana.
Monitor network health and respond to issues promptly to maintain smooth operations.
Assist in configuring and maintaining web servers and server accounts via WHM and cPanel.
Troubleshoot and repair website issues on our servers, primarily Wordpress-based.
Schedule and manage technicians and handle incoming and outgoing support requests.
Set up and support employee equipment and software, including staff PCs, tablets, and phones.
Collaborate with onsite technicians to oversee signage and network installations, both remotely and in person; some travel is required.
Demonstrate willingness to learn and use software for content management and digital signage.

Requirements

Associate’s Degree or equivalent professional experience.
Professional appearance for meetings with vendors, contractors, and stakeholders.
Bachelor’s degree is not required but preferred.
CompTIA A+ certification is not required but preferred.

Technologies

Asana
WHM
cPanel
Wordpress
Windows

Additional Details

Collaborate with vendors and staff in person and by phone to resolve issues, emphasizing positive, clear communication.
Travel to installation sites across the tri-state area, with anticipated travel around 25%.
Manage multiple projects concurrently to prevent gaps and ensure steady progress.
Maintain a constructive attitude during long-running projects and workflows.
Work with management to plan MVN IT’s future needs while sustaining day-to-day network operations.
Demonstrate aptitude for leading and motivating staff members.
Set project timeframes and priorities aligned with objectives and ongoing assignments.
Provide guidance and technical advice, engaging actively as required.
Adjust Windows settings for different network environments.

Learning Capabilities

How to configure modems, routers, switches, and NICs
How to ping, traceroute, and monitor network traffic
How to use WHM and cPanel for server accounts
How to troubleshoot and repair website issues

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2mo ago

Technical Support Representative for Electric Bikes

Ride1Up San Diego, CA

San Diego, CA

2mo ago Closed

$21 - $26/hr Full time Computer Skills Consultative Sales Contact Center

This position is no longer accepting applications (closed Jun 20, 2026).

Job Description

Join Ride1Up in San Diego as an onsite Technical Support Representative and contribute to a fast paced e-bike environment. You will report to the Customer Support Manager and help shape best practices, SOPs, and the growth of the support team. Bike industry experience is required and you will be part of a culture focused on hands-on, customer-centered service.

Responsibilities

Provide technical support via email and phone utilizing our Customer Support Portal
Provide product recommendations including sales calls and emails
Troubleshoot technical bike issues
Recruit, onboard and train customer support staff
Build department culture and motivate team members
Maintain department KPI's
Ad hoc requests as needed

Requirements

3+ years of customer support experience
Ability to problem solve and communicate directly with customers, including de-escalation tactics
Experience developing best practices and documenting standard operating procedures (SOPs)
Fast typing (50+ WPM) with comfort managing high volume email inboxes
Experience with Zendesk, FreshDesk or similar platforms
Experience with e-commerce and WordPress a plus
Bike Industry: 1 year (Required)
ebike assembly: 2 years (Required)

Technologies

Zendesk
FreshDesk
Slack
Zoom
WordPress

Benefits

High demand, high growth industry
Complementary electric bike after onboarding period
Opportunity to participate in company stock option plan
Potential to gain value e-commerce operations experience
401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance

Job Details

Location: San Diego, CA (onsite)
Job Type: Full-time
Pay: $21.00 - $26.00 per hour

Application Question

Please share your experience with ebikes. This can be from a professional or personal perspective.

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