Technical Support Specialist responsible for network hardware support, deployment, and IT operations at Must View Networks in Norwalk, CT (onsite).

Support and implement network hardware, design, operation, convergence, and security per VP Operations directives.
Coordinate communications with vendors, partners, contractors, and staff by phone to facilitate technology installations.
Set up and configure deployment hardware including PCs, modems, routers, and wireless access points.
Oversee planning, development, installation, and ongoing operations of hardware and network systems in real time using Asana.
Monitor network health and respond to issues promptly to maintain smooth operations.
Assist in configuring and maintaining web servers and server accounts via WHM and cPanel.
Troubleshoot and repair website issues on our servers, primarily Wordpress-based.
Schedule and manage technicians and handle incoming and outgoing support requests.
Set up and support employee equipment and software, including staff PCs, tablets, and phones.
Collaborate with onsite technicians to oversee signage and network installations, both remotely and in person; some travel is required.
Demonstrate willingness to learn and use software for content management and digital signage.

Associate’s Degree or equivalent professional experience.
Professional appearance for meetings with vendors, contractors, and stakeholders.
Bachelor’s degree is not required but preferred.
CompTIA A+ certification is not required but preferred.

Collaborate with vendors and staff in person and by phone to resolve issues, emphasizing positive, clear communication.
Travel to installation sites across the tri-state area, with anticipated travel around 25%.
Manage multiple projects concurrently to prevent gaps and ensure steady progress.
Maintain a constructive attitude during long-running projects and workflows.
Work with management to plan MVN IT’s future needs while sustaining day-to-day network operations.
Demonstrate aptitude for leading and motivating staff members.
Set project timeframes and priorities aligned with objectives and ongoing assignments.
Provide guidance and technical advice, engaging actively as required.
Adjust Windows settings for different network environments.

Technical Support Specialist

Job Description