Workspace One Support Jobs

1 job found

1d ago

IT Service Desk I/Help Desk I

R3 LLC Washington, DC

Washington, DC

1d ago

Contract Active Directory Apple Business Manager Application Support

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Job Description

R3 LLC is seeking an IT Service Desk I / Help Desk I in Washington, DC for an on-site contract role. This position offers growth potential tied to contract award and a pathway to increased technical ownership within a dynamic IT service environment.

Responsibilities

Serve as the first point of contact for technical support requests
Provide support through phone, chat, ticketing systems, remote desktop tools, and onsite visits when necessary
Troubleshoot laptops, desktops, Macs, printers, mobile devices, peripherals, and common business applications
Support Windows, macOS, iOS, and Android environments
Support Microsoft 365 applications and services, including Office 365, SharePoint, and Exchange Online
Perform Active Directory user and account administration
Troubleshoot VPN and remote-access technologies such as Cisco AnyConnect and RSA SecurID
Assist users with software installation, configuration, and usage
Support mobile device management platforms such as JAMF, Apple Business Manager, Workspace ONE, and Intune
Document, update, and maintain support tickets and knowledge-base documentation
Meet established service-level and quality standards
Escalate more complex issues when appropriate
Communicate clearly and professionally with technical and non-technical users, including executive-level staff

Requirements

3+ years of experience in an IT call center, service desk, or similar technical support environment
3+ years supporting: Active Directory, Microsoft Windows, Microsoft 365 / Office 365, iOS and Android devices, SharePoint and Exchange Online
1+ year supporting macOS
1+ year supporting remote-access and VPN technologies
Experience troubleshooting PCs, Macs, mobile devices, printers, peripherals, and COTS software
Experience with MDM tools such as JAMF, Apple Business Manager, Workspace ONE, or Intune
Foundational understanding of networking concepts including TCP/IP, IP addressing, DHCP, and DNS
Strong customer service and communication skills
Ability to work effectively in a fast-paced, high-volume support environment

Technologies

Active Directory
Microsoft Windows
Microsoft 365, Office 365
SharePoint
Exchange Online
macOS
iOS
Android
JAMF
Apple Business Manager
Workspace ONE
Intune
Cisco AnyConnect
RSA SecurID
VPN
Remote desktop tools

Preferred Qualifications

MSP experience
CompTIA A+ or other relevant IT certification
ITIL Foundation certification
Microsoft 365 certification
Associate or bachelor’s degree in IT or a related field

Additional Requirements

U.S. citizenship is preferred; other work authorization may be considered. Candidates must be able to successfully complete a U.S. Capitol Police background check and badging process before beginning work.

Why join our winning team?

Competitive wages to reflect your experience and skills
Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy
401(k) with company match to help you plan for the future
Flexible time off policies to ensure you maintain a healthy work-life balance
Many remote opportunities, allowing you to work wherever you want
Active involvement in the community and encouragement to participate
Opportunity to reshape the industry and the way technology and service are viewed
Training incentives and bonuses to support your career growth
Be part of an amazing team

Description: At R3, we are committed to delivering best-in-class IT solutions and value to our clients. This role blends customer service with foundational technical skills to provide timely, professional support across diverse technologies. It is designed as a growth-oriented position with opportunities to expand technical depth, ownership, and client responsibility at higher levels or within client-specific environments. The role is contingent on award of contract with an anticipated start in late August/September.

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