Data Integration

Data Integration Support Jobs

12 jobs found

3d ago

Intermediate Helpdesk Specialist

Leidos Fort Belvoir, VA

Fort Belvoir, VA

3d ago

$66k - $119k/yr Full time Active Directory Application Support Computer Skills

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Job Description

Leidos is seeking an Intermediate Helpdesk Specialist to support a large, high-profile DoD contract. In this onsite role at Fort Belvoir, VA, you will help deliver enterprise-wide IT services for DTRA’s ITD, including service desk support across both classified and unclassified environments in the DTRA Data Center. This position offers $65,650 to $118,675 per year and includes health and wellness programs, income protection, paid leave, and retirement.

What you’ll do

Provide prompt, high-quality customer service to DTRA personnel by assisting with IT-related issues through phone, online, and deskside support.
Act as the initial point of contact for IT problems and incidents, performing technical triage, troubleshooting, resolving issues, and escalating when needed.
Analyze, troubleshoot, and resolve tickets according to the Help Desk allocation process.
Follow ITSM/ITIL processes to support quality service delivery and timely resolution.
Maintain assigned tickets within the program’s AQL/SLA commitments.
Open and close tickets in Remedy and/or Service Now, and ensure documentation for tickets, requests, and work orders is complete and accurate.
Create or coordinate development of Knowledge Base Articles (KBA) to support repeatable support and faster resolution.
Troubleshoot complex problems, derive root causes, and apply correct fixes or workarounds.
Support new employees with setup for ADPE (including monitors, keyboard, mouse, VDI, laptop, phone, printer, and VTC suite), ensuring network connectivity and access needed for websites, applications, or services.
Support installation, operations, maintenance, troubleshooting, administration, and cybersecurity defense for data and applications hosted in the DTRA Data Center on both classified and unclassified systems.
Document and communicate customer-impacting service degradation or outage information and assist with resolution.

What you’ll need

Bachelor’s Degree with 4+ years of relevant experience, or a Master’s Degree with 2+ years of experience.
Active DoD TS/SCI clearance required at time of hire.
Current 8140 (formerly 8570) IAT Level II (SEC+ or equivalent) prior to start date, with ability to maintain certification through the duration of the DTRA I3TS contract.
Experience in IT customer service, including 2 years of IT ticketing system experience and 1 year using remote desk takeover tools.
Experience meeting service level goals and targets.

Tools and technologies you may use

Remedy, Service Now, Office 365
Remote desktop applications, Windows Server
Cisco networking
ITIL, ITSM
Knowledge Base Articles (KBA), ADPE, VDI, VTC suite
8140, 8570, IAT Level II, SEC+

Benefits

Health and Wellness programs
Income Protection
Paid Leave
Retirement

Pay range: $65,650.00 - $118,675.00
Original posting: July 28, 2026

Preferred qualifications

Experience with Office 365, remote desktop applications, and experience with Windows Server and Cisco networking.
Certification in a process-based platform including programs equal to ITIL, HDI, CoBIT, Lean Six, Six Sigma, etc.

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4d ago

Technical Support Specialist

Yello Remote 🌍 Remote

Remote

4d ago

$65k - $85k/yr Full time Api Integration Application Support Customer Support

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Job Description

Yello is hiring a Technical Support Specialist to join its Customer Support team in a remote role. This position focuses on independently owning escalated production and integration issues, performing root cause analysis, and partnering with Engineering to drive fixes and improve how support teams handle complex technical problems.

What you’ll do

Independently manage assigned issues within the Production Support Queue
Own assigned escalations within the Integration Support Queue, including troubleshooting and resolution
Keep issues moving with timely updates, prioritization, and clear documentation
Investigate escalated issues to determine root cause for assigned problems
Identify and communicate workarounds and recommended next steps
Troubleshoot integrations, including:
- Address Book integrations
- Single Sign-On (SSO)
- XML Feeds
- USA Jobs
- Assessment platforms
- LinkedIn integrations
Partner directly with Engineering during bug investigations and technical issue resolution
Provide clear reproduction steps, impact analysis, and supporting data
Track issues through resolution and communicate updates to stakeholders
Participate in incident response, including investigation and communication
Help ensure timely and accurate updates during incidents
Support Senior Technical Support Specialist with release notes for bug fixes, ensuring clarity and alignment with customer impact
Translate technical changes into clear, customer-facing language
Share resolved issue updates with internal teams and provide guidance to other Support and Success team members
Identify recurring issues and suggest process or documentation improvements
Contribute to the knowledge base and troubleshooting resources

What you bring

3–5 years of experience in technical support, production support, or SaaS environments
Experience troubleshooting integrations and APIs, including SSO or third-party systems
Strong analytical and problem-solving skills
Ability to work independently on complex issues
Strong communication skills across technical and non-technical audiences

Technologies

APIs
Single Sign-On (SSO)
XML Feeds

Compensation and location

Base compensation: USD 65,000–85,000 per year
Location: Remote
Preference is given to those commuting distance from the Chicago headquarters; remote candidates may be based in: AZ, CA, CO, FL, GA, IL, IN, KS, MI, NC, NJ, NV, NY, OK, PA, TN, TX, VA, WI, WA

Additional information

Yello is an Equal Opportunity Employer and considers applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status
Must be authorized to work in the United States; no visa sponsorship is offered for this role
Must be able to sit or stand for continuous periods of time
Yello may assign or reassign responsibilities and requirements as needed

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5d ago

Help Desk Coordinator

TopBloc Chicago, IL

Chicago, IL

5d ago

$50k - $62k/yr Full time Application Support Business Systems Computer Skills

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Job Description

Support the help desk and client technical assistance operations for TopBloc in an onsite role in Chicago, IL.

Responsibilities

Own intake for all Help Desk issues and manage tickets from start to finish
Act as the initial point of contact for clients requesting technical assistance through the ticketing system
Generate and distribute reports and analytics on ticket volume and trends
Support internal delivery of high-quality solutions across multiple departments
Configure, troubleshoot, and resolve ticketing system issues
Serve as the subject matter expert for ZenDesk and/or ServiceNow
Lead ZenDesk/ServiceNow orientation for new hires
Maintain the ZenDesk/ServiceNow homepage
Report breached security incidents to IT
Create and maintain department Slack notifications as requested
Implement configuration updates and changes in ZenDesk/ServiceNow to support evolving business needs
Maintain the Help Desk internal knowledge base in Confluence

Requirements

Bachelor’s Degree (required)
Ability to manage multiple projects and initiatives simultaneously (required)
Data analytics experience (preferred)
Ticket management tool experience with ServiceNow (preferred)
Advanced knowledge of Microsoft Office Suite, especially Microsoft Excel
Strong commitment to exceptional customer service and collaboration
Effective communication skills in both writing and speaking
Ability to interact and collaborate positively with clients and coworkers to build confidence and trust
Strong problem-solving ability with the capacity to consider alternative and diverse perspectives

Technologies

Workday
Workday Human Capital Management
Payroll
Financials
ServiceNow
ZenDesk
Microsoft Office Suite
Microsoft Excel
Slack
Confluence

Benefits

Fast-paced, result-oriented work culture with competitive base salary
Health, Dental, Vision, Disability, and Basic Life Insurance coverage
Additional voluntary life insurance
Paid Parental Leave & Pregnancy Related Medical Leave
Generous paid sick leave
Unlimited PTO
Monthly wellness/gym subsidy
Monthly phone subsidy
401(k) and ROTH retirement savings plan with matching
Employee Assistance Program
Company-sponsored volunteer opportunities, LinkedIn Learning access, and company/team outings
Adoption Assistance

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer

Location: Chicago, IL (onsite)
Compensation: USD 50,000 - 62,000 per year
Employment Type: Non-exempt

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9d ago

Technical Support Specialist - Tier I

CallRail Atlanta, GA

Atlanta, GA

9d ago

Full time Application Support Automation Call Tracking

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Job Description

This hybrid role in Atlanta, GA, supports CallRail customers as a Tier I Technical Support Specialist, delivering frontline troubleshooting and solutioning across CallRail products.

Responsibilities

Comprehensive troubleshooting and guided diagnostics across all CallRail products via live channels, focusing on customer goals and proactive solutions beyond immediate fixes.
Guide customers through workflow design and implementation best practices; ensure smooth data flow across CallRail features and third‑party MarTech ecosystems (Google Ads, Google Analytics, HubSpot, Salesforce, Zapier).
Follow established support protocols, accurately code trouble tickets, maintain ACD queue availability, conduct professional interactions, and meet target Average Talk Time and Wrap-Up Time.
Meticulously log all customer interactions, setup configurations, and troubleshooting steps in Zendesk; thoroughly test complex setups before resolution.
Adhere to escalation processes for complex Tier 2/3 issues; identify, document, and escalate bugs or outages with clear reproduction steps for product and engineering teams.
Maintain high customer satisfaction by communicating resolution expectations with professionalism and empathy; contribute to team documentation, internal support processes, and training for new products and features.
Leverage AI platforms and modern support tools to streamline operations, solve complex problems efficiently, and uphold industry benchmarks.

Requirements

Frontline Support Experience: Minimum 1 year of professional, frontline technical or telephone support and customer-facing troubleshooting, preferably in SaaS, MarTech, or agency environments.
MarTech & Integrations Familiarity: Working knowledge or aptitude with marketing technology tools and web concepts (Google Analytics, Google Ads, CRMs, webhooks, JavaScript snippets).
High Attention to Detail: Meticulous in reviewing tracking scripts, reproducing bugs, auditing customer setup configurations, and documenting tickets.
Analytical & Problem-Solving Skills: Strong diagnostic and root-cause troubleshooting abilities; ability to stay composed and professional under pressure.
Strong Communication: Excellent verbal and written communication; translate complex technical terms into clear guidance for non-technical users.
Tool Proficiency: Familiarity with Zendesk, Excel, Google Drive, CRM tools, and other modern support tools.
Education: Degree in Computer Science or Information Technology, or equivalent practical experience.

Technologies

Zendesk
Google Analytics
Google Ads
HubSpot
Salesforce
Zapier
JavaScript
Webhooks
HTML
CSS
MySQL
REST APIs
Browser developer tools
CRM tools
Excel
Google Drive

Benefits

Health, dental, and vision coverage
HSA with company matching
Paid parental leave
Flexible vacation policy
401(k) with company matching
Employee stock options from day one
Annual educational allowance ($2,000)
Catered lunch (in-office)
Transit or parking expense coverage
Charitable donation match up to $500 annually
Regular company outings and events
Hybrid work stipend for home office ($500)
Designated bike storage

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11d ago

Senior Technical Support Engineer

ServiceNow Orlando, FL

Orlando, FL

11d ago

$81k - $124k/yr Full time Ai Workflows Analytics APIs

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Job Description

Senior Technical Support Engineer for Moveworks on the ServiceNow platform, providing day-to-day technical support and troubleshooting for an AI driven assistant to enable automation, enterprise search, and workflow execution for large-scale customers.

Responsibilities

Deliver daily technical support to customers using the AI Assistant platform to enable automation, search, and workflow execution.
Troubleshoot AI responses, including RAG based retrieval and answer quality.
Analyze agentic workflows, covering planning, execution, and action failures.
Debug and validate API integrations with enterprise systems.
Explain technical concepts clearly to customers and translate complex AI and system behavior into straightforward terms.
Identify root causes using logs, telemetry data, and monitoring tools such as Kibana and Grafana.
Document defects clearly and track them in defect management systems.
Provide timely responses and meet service level agreements.
Triage tickets and escalate to the appropriate teams, including Customer Success Engineering, Product, and Engineering.
Assess API failures and integration issues across connected enterprise systems.
Make configuration changes to optimize the assistant's behavior and align with customer requirements.
Identify recurring issues and contribute to internal and customer-facing knowledge bases.
Reproduce, document, and report bugs, outages, and workflow failures clearly.

Requirements

Bachelor's degree in Information Technology, Computer Science, or a related field.
5 to 8 years of experience in customer-facing technical support or similar roles.
Experience working with the ServiceNow platform and enterprise integrations.
Strong understanding of REST APIs and debugging integration issues.
Experience with automated, bi-directional integrations between systems.
Ability to distinguish between configuration issues and product limitations through system design concepts.
Proven troubleshooting and problem-solving skills.
Ability to analyze logs and monitoring tools such as Kibana and Grafana.
Strong written communication skills and the ability to simplify complex technical concepts.
Ability to debug issues across workflows, APIs, and system interactions.
Experience reproducing, documenting, and communicating bugs effectively.
Passion for technology with a strong desire to learn and grow.

Technologies

ServiceNow
Kibana
Grafana
REST APIs
XML
JSON
YAML
Python
Git
Okta
Workday
Google Workspace
Microsoft Active Directory

Benefits

Health plans
Flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs
Equity, when applicable

Nice to Have

Familiarity with AI/ML systems, especially RAG-based search or conversational AI
Understanding of agent-based or workflow automation systems
Familiarity with configuration file formats such as XML, JSON, and YAML
Experience with logging and observability tools such as Kibana and Grafana
Basic coding skills, preferably Python
Knowledge of distributed version control systems, with Git as a plus
Experience with enterprise IT platforms such as Okta, Workday, Google Workspace, and Microsoft Active Directory

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20d ago

Junior Associate, Compliance HelpDesk

Deloitte Memphis, TN

Memphis, TN

20d ago

$43k - $79k/yr Full time Cloud Platforms Customer Service Customer Support

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Job Description

The Junior Associate, Compliance HelpDesk supports independence policy guidance and customer service for callers using automated phone and chat tools.

Responsibilities

Manage support requests submitted through automated phone and chat channels, ensuring prompt acknowledgement and proper routing to the appropriate policy area.
Document each interaction concisely, capturing the discussion content and the support delivered to support future reference and compliance needs.
Build and maintain a working knowledge of Deloitte Independence policies, staying current with updates to assist callers accurately.
Guide callers step by step through applicable policy requirements and procedures, clarifying mandatory steps and ensuring policy alignment.

Requirements

Bachelor's degree is required.
At least 1 year of related experience, preferably in customer support within a consumer banking environment.
Ability to travel up to 10 percent on average, depending on client needs and assignments.
Limited immigration sponsorship may be available.

Technologies

Microsoft Office applications
ServiceNow

Details

Location: Memphis, TN onsite
Salary: USD 42,700 - 78,600 per year

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24d ago

Desktop Support Specialist

Insight Global Draper, UT

Draper, UT

24d ago

$21 - $23/hr Full time Av Support Cloud Platforms Crestron

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Job Description

Onsite desktop support role in Draper, UT, delivering end-user hardware and software support for approximately 3,000 users across three offices, with emphasis on break/fix, AV/Crestron rooms, and enterprise Windows environments.

Responsibilities

Provide hands-on desktop and hardware support, including break/fix, workstation setup and teardown, shipping equipment to users, and maintaining inventory.
Assist with Windows environments and the Microsoft 365 suite.
Support AV and video conferencing spaces using Crestron software.
Record and track issues using the ServiceNow ticketing system.
Deliver on-site coverage five days per week as part of a three-technician team serving about 3,000 end users across three Salt Lake City area offices.
Address break/fix tasks and event planning while handling ad-hoc end-user requests.
Support a broad range of end-user technologies including desktops, printers, laptops, connectivity, AV gear, and conference rooms.

Requirements

Minimum of 3 years of desktop support experience within an enterprise environment.
Proficiency with Windows operating systems and the Microsoft Suite.
Extensive hardware-focused experience, including break/fix, workstation setup and teardown, equipment shipping, and inventory management.
Experience supporting AV or video conference rooms with Crestron software.
Experience using the ServiceNow ticketing system.