Aws Ec2

Aws Ec2 Support Jobs

2 jobs found

2d ago

Support Engineer

Amazon.com Services LLC Reading, MA

Reading, MA

2d ago

$90k - $158k/yr Full time Amazon Web Services Automation AWS

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Job Description

Amazon.com Services LLC’s robotics division, specifically the ARTS team, is seeking a Support Engineer to operate onsite in Reading, MA. This role delivers around-the-clock technical support for robotic fulfillment centers, focusing on diagnostics, ticket handling, incident response, and advancing documentation and automated workflows. The position offers a yearly salary range of USD 90,400 to 158,200 and requires a master’s degree or higher with at least four years of relevant experience.

Responsibilities

Conduct advanced diagnostics and resolve critical robotic system issues through data analysis, AI-driven insights, and targeted troubleshooting.
Provide timely, accurate solutions to customer requests via effective ticket management.
Lead high-severity incident responses, coordinating across technical teams and business units to enable rapid resolution of critical robotic system problems.
Drive continual improvement by authoring technical documentation, knowledge base articles, and SOPs, and by designing automated workflows to boost team efficiency and system performance.

Requirements

Bachelor’s degree in Electrical or Mechanical Engineering, or Master’s degree or higher in computer science, engineering, mathematics, or an equivalent field.
Proven ability to communicate complex technical information clearly to executives and non-technical stakeholders, in both written and verbal form.
Strong analytical skills with attention to detail and effective communication, or experience debugging and troubleshooting technical systems.
Experience with Linux/Unix operating systems.
Experience in an AWS environment, including VPC, EC2, EBS, S3, SQS, CloudFormation, and Lambda.
Experience working with databases and SQL.
Background in automation or monitoring frameworks, deployment, or development.
Proficiency in scripting or programming languages such as Ruby, Python, Shell/BASH, Java, C/C++, C*, Perl, or similar.
4+ years in a technical role, preferably in support engineering or system administration.

Technologies

Linux/Unix
AWS (VPC, EC2, EBS, S3, SQS, CloudFormation, Lambda)
SQL
Ruby
Python
Shell/BASH scripting
Java
C/C++
C*
Perl

Benefits

Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan
Sign-on payments
Restricted stock units (RSUs)

BASIC QUALIFICATIONS

Bachelor’s degree in Electrical or Mechanical Engineering, or Master’s degree or higher in computer science, engineering, mathematics, or an equivalent field.
Proven ability to communicate complex technical information clearly to executives and non-technical leaders, in writing and speaking.
Strong analytical skills with attention to detail and effective communication, or experience troubleshooting technical systems.
Experience with Linux/Unix operating systems.
Experience in an AWS environment, including VPC, EC2, EBS, S3, SQS, CloudFormation, and Lambda.
Experience working with databases and SQL.
Background in automation or monitoring frameworks, deployment or development.
Proficiency in scripting or programming in Ruby, Python, Shell/BASH, Java, C/C++, C*, Perl, or similar.
4+ years in a technical role, preferably in support engineering or system administration.

PREFERRED QUALIFICATIONS

Knowledge of UNIX/Linux operating systems.

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3d ago

Support Engineer

Amazon.com Services LLC Westborough, MA

Westborough, MA

3d ago

$90k - $158k/yr Full time Amazon Web Services Automation AWS

Apply Now

Job Description

As a Support Engineer with Amazon.com Services LLC, you will join the Amazon Robotics Technical Support (ARTS) team to provide around-the-clock, mission-critical technical support for robotic fulfillment centers. This on-site role focuses on diagnosing and resolving complex robotic system issues, leading high-severity incident responses, and building documentation to enhance overall system performance.

Location

Westborough, MA (onsite)

Salary

USD 90,400 - 158,200 per yearly

Experience

Minimum 4 years in a technical role, preferably in support engineering or system administration

Education

Bachelor's degree or above in Electrical or Mechanical Engineering; Master's degree or above in computer science, engineering, mathematics or equivalent

Responsibilities

Perform complex diagnostics and resolution of critical robotic system issues through advanced data/AI analysis and technical troubleshooting.
Deliver timely and accurate solutions to customer requests and issues through effective ticket handling.
Lead high-severity incident response, orchestrating cross-functional collaboration across technical teams and business lines to drive rapid resolution of critical robotic system issues.
Drive continuous improvement through the development of technical documentation, knowledge base articles, and SOPs; create and optimize automated workflows to enhance team efficiency and robotic system performance.

Requirements

Bachelor's degree or above in Electrical or Mechanical Engineering, or Master's degree or above in computer science, engineering, mathematics or equivalent
Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience troubleshooting and debugging technical systems
Experience with Linux/Unix operating systems
Experience in an AWS environment, including VPC, EC2, EBS, S3, SQS, CloudFormation and Lambda
Experience working with databases and SQL
Experience in automation or monitoring frameworks, deployment or development
Experience in scripting or programming work in Ruby, Python, Shell/BASH scripting, Java, C/C++, C*, Perl, or other languages
4+ years of experience in a technical role, preferably in support engineering or system administration

Technologies

Linux/Unix
AWS (VPC, EC2, EBS, S3, SQS, CloudFormation, Lambda)
SQL
Ruby, Python, Shell/BASH scripting
Java, C/C++, C*, Perl

Benefits

Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan

Preferred Qualifications

Knowledge of UNIX/Linux operating system

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