Support Jobs in Westborough, MA

1 job found

Include remote jobs

13d ago

Technical Support Specialist - Pharmaceutical Instruments

SOTAX Corporation Westborough, MA

Westborough, MA

13d ago

$50k - $90k/yr Full time Application Support Customer Support Field Service

Apply Now

Job Description

Based in Westborough, Massachusetts, SOTAX Corporation delivers specialized pharmaceutical instrumentation and lab services to GMP facilities and field service teams. The Technical Support Specialist role provides hands-on on-site support, training, and instrument lifecycle activities for Field Service Engineers, customers, and laboratories across the Northeast U.S., ensuring reliable operation and knowledgeable guidance throughout the product lifecycle. This position combines technical expertise with clear communication to uphold high standards of service and support.

Responsibilities

Offer high-level technical assistance to Field Service Engineers, customers, and distributors
Act as the subject matter expert for SOTAX instrumentation and related services
Conduct on-site laboratory services for Applications and GMP Laboratories
Provide technical training to Field Service Engineers to boost product knowledge and operational excellence
Occasional field service support across the Northeast U.S., ensuring strong customer satisfaction
Respond to escalated issues and support crisis management and resolution
Perform routine preventive maintenance and qualification for on-site Applications and GMP laboratories
Refurbish used SOTAX instruments to prepare for resale and optimize lifecycle
Assist QC testing for instruments manufactured on-site
Use the ERP system to manage service workflows, documentation, and processes
Oversee traceable calibration instrument inventory and the recertification process

Requirements

Experience servicing lab instrumentation such as dissolution, automation, or HPLC is preferred
English/Spanish bilingualism is a plus
Self-driven, proactive professional with strong independent work habits
Excellent communication and customer-service skills across phone, email, and in-person interactions
Familiarity with Good Documentation Practices (GDP) in the pharmaceutical industry is highly desirable
Advanced electro-mechanical troubleshooting, diagnostic, and repair capabilities
Hands-on experience with laboratory or production instrumentation and automation systems
Strong organizational, planning, and project-management skills with meticulous attention to detail
Willingness and ability to travel overnight as needed
Bachelor’s degree in Chemistry, Electromechanical Engineering, or a related field, or equivalent hands-on experience

Technologies

ERP system

Benefits

Competitive salary
Monthly auto allowance to cover field transportation costs
Company-paid toll pass
Meals and travel expenses covered when visiting customer sites
Paid time off including vacation, personal, sick leave, and holidays
401(k) with safe harbor matching
Medical, dental, and vision insurance
Company-provided life insurance
Short- and long-term disability coverage

Salary

USD 50,000 – 90,000 per year

Work Location

Westborough, MA (onsite)

View full job page →

Get Job Alerts

New jobs delivered to your inbox.