Cloud Data Platform

Cloud Data Platform Support Jobs

5 jobs found

Today

Service Desk Administrator 1

Convergence Networks Lansing, MI

Lansing, MI

Today

$18 - $22/hr Full time Marketing Active Directory Application Support

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Job Description

Convergence Networks is seeking a Service Desk Administrator to support clients in Lansing, MI through fast, accurate help desk service. In this onsite role, you will respond to incoming IT requests and alerts and help keep customers productive by troubleshooting issues across networks, servers, and workstations.

What you’ll do

Handle a high volume of inbound phone calls and emails, performing initial troubleshooting on help desk tickets.
Work to resolve customer tickets on the first contact, while identifying when an issue needs escalation to a System or Network Administrator or another support resource.
Maintain clear, accurate records of communication, resolutions, assistance needed, and follow-up actions.
Support customer satisfaction through service quality, communication, and issue resolution.
Complete other relevant duties as assigned.

Key qualifications

High school diploma or equivalent.
2+ years of relevant experience, such as Service Desk Support Specialist, Help Desk Technician, Help Desk Analyst, or Tier 2 (or similar) in a tiered environment.
Strong troubleshooting skills across IT and related hardware and software, including PCs, laptops, servers, firewalls, switches, routers, hard drives, and Windows operating systems.
Experience delivering onsite and remote or phone support in a fast-paced, high volume environment.
Empathy, patience, and willingness to learn.
IT background with a focus on network support, implementation, and remote as well as onsite support.
Familiarity with Active Directory and MS 365 Portal, including Group Policy.
Knowledge of networking and experience triaging or using a priority system to gauge client issues and impact.
Experience documenting work and using a ticketing and RMM system.
Familiarity with Event Viewer (checking for errors and reviewing logs).
Experience with Windows OS and common applications, including administering current Windows desktop operating systems and Windows server operating systems.
Exposure to Exchange, Office 365, and a variety of backup solutions, plus routers, firewalls, and virtual or cloud-based technologies.
Apple OSX and iOS experience.
Ability to work independently and as part of a team.
Understanding of managed services and how they differ from break-fix support.
Excellent verbal and written communication, with the ability to de-escalate high-stress situations and drive technical resolution.
Willingness to learn, adjust, and grow with the company, along with self-starter motivation and a positive attitude.

Technologies you may work with

Active Directory, MS 365 Portal, Group Policy
Event Viewer, Windows OS (Windows desktop and Windows server)
Exchange, Office 365
RMM, Apple OSX, iOS
ConnectWise, Kaseya
Microsoft Azure, Microsoft Office 365

Pay and schedule details

Location: Lansing, MI (onsite)
Compensation: USD 18 - 22 per hourly
Normal office conditions with desk work and computer use
Role may occasionally require standing, walking, reaching, talking, writing, and hearing; on-site work may include carrying or lifting equipment (10-50 pounds)
During peak periods, working hours may exceed normal expectations; on-call or travel may include nights or weekends
Some travel to Convergence or client sites may be required

Benefits

Group benefits plans including medical, dental, vision, and 401k
Education and certification reimbursement available for continued growth

Work culture

Culture of unity, transparency, and trust
Regular meetings with your manager and quarterly conversations about performance and growth
Outstanding teammates and many teambuilding and company events throughout the year, with families sometimes included

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7d ago

Service Desk Analyst I

Synergy IT Solutions Buffalo, NY

Buffalo, NY

7d ago

$21 - $23/hr Full time Active Directory Azure Cloud Data Engineering

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Job Description

Synergy IT Solutions is hiring a Service Desk Analyst I in Buffalo, NY for a hybrid work setup. In this role, you serve as a first point of contact for technical support, helping users with common technology issues and escalating more complex matters when needed.

The Service Desk Analyst I handles inbound support through phone calls, emails, and support tickets, ensuring problems are documented and worked through using established service desk procedures. You will also stay current on tools, systems, and technology updates to keep support accurate and effective.

What you’ll do

Provide friendly, first-level support through phone, email, and support tickets.
Diagnose and resolve common issues across computers, software, networks, mobile devices, Microsoft 365, and user access.
Ask clear questions and guide users through easy-to-follow solutions.
Create accurate, complete, and timely notes for every support ticket.
Keep users informed throughout the process and follow issues through to resolution.
Escalate complex, urgent, or unresolved issues to the appropriate technical resource.
Follow Service Desk procedures and meet service goals.
Continue learning about new tools, systems, and technology updates.

What you bring

Previous technical Service or Help Desk experience.
A strong commitment to customer service and helping others succeed.
Confident, working knowledge of computers, software, and mobile devices.
Clear, professional verbal and written communication skills.
A thoughtful approach to troubleshooting and problem-solving.
Ability to manage multiple requests while keeping work accurate and on time.
Experience with Active Directory, Microsoft Exchange, Microsoft 365, or the Microsoft Azure admin portal is helpful.
A degree in a technology-related field is helpful but not required; related education and work experience may qualify.
CompTIA A+ certification is a plus.

Tools and technologies

Active Directory
Microsoft Exchange
Microsoft 365
Microsoft Azure admin portal

Work environment

Uses standard office tools, including computers, phones, and other typical office equipment.
May include working from a home office while reporting to a company office, depending on the company’s work plan.

Why this role matters: every support request is an opportunity to make someone’s day easier. Your responsiveness, communication, and technical curiosity help users feel supported, build trust, and keep work moving forward.

Compensation: USD 21 - 23 per hour.

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8d ago

Engineer, Premier Technical Support

Intercontinental Exchange Holdings, Inc. Jacksonville, FL

Jacksonville, FL

8d ago

Full time Backend Developer .NET API

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Job Description

The Elevated Engineer is a client-facing technical advisor responsible for delivering, stabilizing, and optimizing ICE Mortgage Technology solutions for enterprise lending clients. This role centers on resolving complex production problems and helping clients improve their platform, integrations, and workflows across the loan lifecycle, with emphasis on correspondence loan purchase, delivery, and investor compliance.

Key Responsibilities

Lead resolution of complex production incidents, including escalation management, root cause analysis, system testing, strategy facilitation, and knowledge transfer.
Act as the primary escalation point for high-impact correspondent client issues.
Advise clients on ICE Mortgage Technology products, APIs, and integrations, guiding adoption of new products and transformation initiatives.
Support correspondent workflows, including loan purchase and delivery, delegated and non-delegated models, and third-party originator (TPO) interactions.
Lead workflow optimization efforts to reduce funding turn times and improve investor delivery accuracy.
Configure and troubleshoot Encompass components such as forms, fields, business rules, milestones, and eFolder organization.
Resolve data mapping issues involving MISMO/XML, ULI, loan terms, fees, and investor delivery requirements.
Diagnose UI, API, data integrity, and performance-related issues across environments.
Build partnerships with client stakeholders and internal ICE teams, mentor junior team members, and contribute to service quality and process improvements.

Requirements

Bachelor’s degree in computer science, information technology, or a related field, or equivalent experience.
7+ years supporting enterprise SaaS or mortgage technology clients, including 3–5+ years with correspondent lending exposure.
5+ years of hands-on Encompass experience as an administrator, consultant, support engineer, or advanced user.
Advanced Encompass configuration skills, including forms, workflows, business rules, and custom input forms.
Strong knowledge of the loan lifecycle from origination through purchase and delivery.
Experience with eFolder, document management, compliance tools (HMDA, TRID), and the Encompass Partner Ecosystem.
Proven ability to advise executive stakeholders and translate technical topics into business language.
Strong prioritization and project management capabilities.
Ownership mindset with the ability to operate in high-pressure, SLA-driven environments.
Collaborative approach with a continuous improvement mindset.
Ability to travel up to 10%.

Technologies

Encompass
MISMO/XML
ULI
eFolder
HMDA
TRID
APIs and REST services
AWS, Azure
SQL, NoSQL
JavaScript
Microsoft .Net
AppDynamics

Preferred Knowledge and Experience

Correspondent Lending experience, including delegated and non-delegated models, investor guidelines, purchase conditions, suspense clearing, and investor delivery systems.
Technical experience spanning APIs and REST services, AWS or Azure, SQL and NoSQL databases, JavaScript, Microsoft .Net, and monitoring tools such as AppDynamics.
AI and analytics experience using analytics or automation to identify trends, reduce defects, improve funding and delivery performance, or detect production risk early.

Location and Role Setup

Jacksonville, FL (onsite)

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9d ago

Senior IT Support Engineer (Tier 2/3)

I.T. WORKS! Inc. West Barnstable, MA

West Barnstable, MA

9d ago

$80k - $100k/yr Full time Senior Active Directory Azure

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Job Description

I.T. WORKS! Inc. is hiring a Senior IT Support Engineer (Tier 2/3) for an on-site role in West Barnstable, MA. This position supports clients with hands-on troubleshooting, escalated ticket ownership, and technical work across Windows, Microsoft platforms, networking, and infrastructure.

Role Overview

As a Senior Tier 2/3 IT Support Engineer, you will resolve advanced support issues beyond the frontline Support Team, collaborate with engineers on difficult cases, and assist with infrastructure and project work. The role includes participation in an on-call rotation (including occasional weekends) and occasional travel to client locations.

Key Responsibilities

Take ownership of issues that require more time or technical depth than our frontline Support Team can provide.
Troubleshoot and resolve problems involving Windows desktops and servers.
Troubleshoot and resolve problems involving Active Directory and Group Policy.
Troubleshoot and resolve problems involving Microsoft 365 and Exchange.
Troubleshoot and resolve problems involving Microsoft Entra ID and Azure environments.
Troubleshoot and resolve problems involving firewalls, switches, VLANs, and VPNs.
Troubleshoot and resolve problems involving DNS and network connectivity.
Troubleshoot and resolve problems involving backup and recovery systems.
Troubleshoot and resolve problems involving business applications and third-party software.
Troubleshoot and resolve problems involving hardware and infrastructure issues.
Own escalated tickets and help engineers work through complex issues.
Share knowledge and mentor other team members.
Help identify recurring problems and opportunities for improvement.
Work directly with clients and keep them informed throughout an issue.
Assist with frontline support when escalation volume allows.
Perform on-site client work when needed.
Work alongside the Project Team on projects including server deployments and migrations.
Work alongside the Project Team on projects including network and firewall upgrades.
Work alongside the Project Team on projects including Microsoft 365 and cloud migrations.
Work alongside the Project Team on projects including infrastructure replacements.
Work alongside the Project Team on projects including backup and disaster recovery improvements.
Work alongside the Project Team on projects including client technology standardization.
Participate in an on-call rotation, including occasional weekends.
Occasionally travel to client locations.

Required Experience and Skills

4+ years of professional IT support experience.
Strong troubleshooting skills for Windows workstations and Windows Server.
Working knowledge of Active Directory.
Microsoft 365 administration experience.
Networking knowledge including TCP/IP, DNS, DHCP, VLANs, and VPNs.
Experience troubleshooting firewalls and network connectivity.
Ability to independently investigate and resolve unfamiliar technical problems.
Strong written and verbal communication skills, including professional client communication.
Strong documentation habits.
Ability to commute to the West Barnstable, MA office.

Technologies and Tools

Windows
Active Directory
Group Policy
Microsoft 365
Exchange
Microsoft Entra ID
Azure
Firewalls
DNS
TCP/IP
DHCP
VLANs
VPNs
Backup and recovery systems
macOS
AI technologies and tools
CompTIA A+, CompTIA Network+, CompTIA Security+, CompTIA Server+, CompTIA Cloud+
Cisco / CCNA
Microsoft Certified: Azure Fundamentals

Preferred Qualifications (Nice to Have)

CompTIA A+, Network+, Security+, Server+, or Cloud+
Microsoft 365
Microsoft Azure / Entra ID
Cisco / CCNA
Firewall platforms
Backup and disaster recovery
macOS support and integration
AI technologies and tools

Compensation and Benefits

Salary: $80,000–$100,000 per year, based on experience and technical background.

Health insurance
401(k) with company match
Life insurance
Long-term disability insurance
Paid time off
Incentive compensation through the Works Perks program
Paid additional compensation for participation in the on-call rotation
Opportunities to grow into additional Project Team responsibilities
401(k)
401(k) matching
Dental insurance
Tuition reimbursement
Vision insurance

Schedule, Location, and Shift Availability

Full-time
Monday through Friday
8-hour shift
On-site in West Barnstable, Massachusetts (not remote)
On-call work is compensated in addition to salary, including occasional weekends
Occasional travel to client locations
Day Shift (Required)
Night Shift (Required)
Overnight Shift (Preferred)

Application Questions

Have you worked for a managed services provider before?
Do you understand that this is an in-office position?
Do you live within 50 miles of West Barnstable, MA?

Experience, Certification, and Commute Requirements

MSP experience: 4 years (Preferred)
CompTIA A+: (Preferred)
CompTIA Network+: (Preferred)
Microsoft Certified: Azure Fundamentals: (Preferred)
Ability to commute: West Barnstable, MA (Required)
Education: High school or equivalent
Minimum experience: 4 years

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26d ago

Help Desk Manager

Harrington Industrial Plastics Chino, CA

Chino, CA

26d ago

$80k - $110k/yr Full time Manager Active Directory Asset Management

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Job Description

Harrington Industrial Plastics is seeking an experienced IT Help Desk Manager to lead high-level technical support for the organization’s end users. This role reports to the Chief Information Officer and blends day-to-day helpdesk leadership with hands-on troubleshooting and ongoing improvements to service delivery.

Based onsite in Chino, CA (14480 Yorba Avenue), this position supports helpdesk operations, complex escalations, and IT service practices across the business.

What you’ll do

Lead, coach, and develop the Helpdesk and End User Support team.
Oversee daily helpdesk operations, including escalations, SLAs, KPIs, and service delivery.
Act as an escalation point for complex issues involving hardware, software, networking, Microsoft 365, and endpoints.
Improve helpdesk operations through updated processes, workflows, and documentation, aligned with ITIL-based practices.
Manage the lifecycle and inventory of company IT assets.
Lead and support IT initiatives such as hardware refreshes, software deployments, migrations, and upgrades.
Collaborate with IT and the business to find recurring problems and implement long-term solutions.

What you’ll need

10+ years of progressive IT Helpdesk, Service Desk, or End User Support experience.
5+ years of technical leadership or management experience.
Strong hands-on troubleshooting experience in a mid-size or large enterprise environment.
Strong knowledge of Microsoft 365, Active Directory, Azure, Windows Server, PowerShell, Group Policy, and endpoint technologies.
Experience with ITSM/ticketing systems and IT asset management.
Strong skills in leadership, communication, customer service, and problem-solving.
A Bachelor’s degree in IT, Computer Science, or a related field, or equivalent experience.

Tools and technologies

Microsoft 365, Active Directory, Azure, Windows Server, PowerShell, Group Policy
Endpoint technologies
ITSM, IT asset management, ITIL
Freshservice, ServiceNow, and similar platforms
PMP (listed as a relevant certification)

Compensation and schedule

Salary: USD 80,000 - 110,000 per year
Pay type: Salary
Location: Onsite, Chino, CA

Benefits

Medical plans (HDHP/HSA with monthly company contributions or PPO option)
Spousal HRA (SIHRA covers 100% of eligible expenses up to $9,400 per individual or $18,800 per family each calendar year)
FSAs for health and dependent care expenses
Dental (comprehensive, including orthodontic care for both children and adults)
Vision (includes discounts on Lasik)
Telehealth & Concierge (24/7 healthcare access with prescription services for enrolled members)
Life Insurance and AD&D (company paid)
Long Term Disability (company paid LTD program)
Optional coverages including short term disability, voluntary pet care, identity protection, voluntary life insurance with optional dependent coverage, plus supplemental critical illness, accident, and hospital indemnity
Employee Assistance Program
401(K) & Roth (100% company match on the first 3%, plus 0.5 match on the 4th and 5th%)
Paid Time Off (start with 3 weeks, with the potential to accrue up to 5 weeks per year)
Holidays (7 paid holidays, including the day after Thanksgiving)
Additional leave for jury duty, witness duty, and bereavement leave

Preferred

ITIL, PMP, or Microsoft certifications
Experience with Freshservice, ServiceNow, or similar platforms
Experience supporting multi-site organizations

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Cloud Data Platform Support Jobs

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Senior IT Support Engineer (Tier 2/3)

Help Desk Manager

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