Cloud Infrastructure

Cloud Infrastructure Support Jobs

4 jobs found

2d ago

Tier 1 Help Desk

Accenture Federal Services Colorado Springs, CO

Colorado Springs, CO

2d ago

$89k - $170k/yr Full time Active Directory Application Security Argocd

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Job Description

Support the first line of technical assistance for employees and customers in an Agile IT environment.

Responsibilities

Respond to incoming help desk requests via phone, email, chat, or the ticketing system
Perform Tier 1 troubleshooting for hardware, software, network, and account related issues
Document each interaction, including steps taken and resolution details, directly in the ticketing system
Resolve issues when possible; for unresolved or complex problems, escalate to Tier Two or specialized support teams
Assist with password resets, account unlocks, and basic user administration tasks
Walk users through step-by-step solutions in a clear and patient manner
Follow established procedures, SLAs, and escalation paths
Monitor system alerts and report potential issues to senior staff
Participate in Agile ceremonies as required, including standstands, retros, and sprint planning

Requirements

1+ year experience supporting a technical Help Desk, including work with Active Directory and User Permissions, software patch management, computer hardware, operating systems, and/or common business applications
Demonstrated ability to troubleshoot basic technical issues using documented procedures
Ability to meet DoD 8570 IAT II requirements by obtaining Security+ or higher within 90 days of hire
Active TS/SCI clearance or higher required

Technologies

Active Directory
Security+
Linux scripting
GitLab
Jira
Confluence
ArgoCD
AWS
Terraform
Kubernetes

Bonus Points

Experience with Linux scripting, GitLab, Jira & Confluence, ArgoCD, AWS, Terraform, Kubernetes, and/or Agile practices
CompTIA A+ or Network+ (or similar certifications)
Strong communication skills and a customer first mindset

Location & Salary

Location: Colorado Springs, CO (onsite)
Salary: USD 89,000 - 170,200 per year

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5d ago

Database Technical Support Engineer/DBA

VeloDB INC Sunnyvale, CA

Sunnyvale, CA

5d ago

$96k - $144k/yr Full time Analytics Apache Doris Application Support

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Job Description

VeloDB INC is hiring an experienced Database Technical Support Engineer/DBA to support enterprise customers running mission-critical VeloDB / Apache Doris deployments in production.

Responsibilities

Provide technical support to enterprise customers using VeloDB / Apache Doris in production environments
Diagnose and resolve issues across deployment, configuration, operation, performance, and availability
Troubleshoot distributed database clusters, including:
- SQL execution
- Data ingestion
- Storage and networking problems
- System resource issues
Lead root cause analysis (RCA) for complex production incidents and deliver clear technical recommendations
Support installation, upgrades, migrations, backup & recovery, and high availability configurations
Analyze and optimize SQL queries, schemas, partitions, indexes, and system configurations to improve performance
Work directly with customers to understand technical issues, manage support cases, and drive them to resolution
Collaborate with VeloDB engineering and R&D teams to reproduce issues, identify bugs, and improve product reliability
Create technical documentation, troubleshooting guides, and internal knowledge-base articles
Participate in escalation and on-call support when needed

Requirements

5+ years of experience in database administration, database engineering, production engineering, or technical support
Hands-on experience with distributed or analytical databases
Strong knowledge of SQL and Linux
Experience managing and troubleshooting production database clusters
Strong understanding of distributed systems, high availability, fault tolerance, backup & recovery, and database performance optimization
Strong troubleshooting and root-cause analysis skills
Ability to communicate effectively with customers and engineering teams
Comfortable working independently in a remote environment

Technologies

VeloDB, Apache Doris, SQL, Linux
ClickHouse, StarRocks, Teradata, Greenplum, Vertica
AWS, GCP, Azure
Kubernetes, Kafka, Flink, Spark
Prometheus, Grafana

Benefits

401(k)
Flexible schedule
Paid time off

Location: Sunnyvale, CA (hybrid)

Salary: USD 96,000 - 144,000 per year

Preferred Qualifications

Experience with Apache Doris / VeloDB or analytical platforms such as ClickHouse, StarRocks, Teradata, Greenplum, Vertica, or similar
Experience with AWS, GCP, or Azure
Familiarity with Kubernetes and containerized database deployments
Experience with data ecosystem technologies such as Kafka, Flink, or Spark
Familiarity with monitoring tools such as Prometheus and Grafana

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8d ago

Head of Technical Support

ResolveAI San Francisco, CA

San Francisco, CA

8d ago

Full time Manager Ai Customer Support Application Security

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Job Description

ResolveAI is seeking a hands-on technical support leader to build a first-of-its-kind AI-first, 24x7 global support function.

Responsibilities

Design and launch the support operating model, including:
- 24x7 global coverage approach
- Severity levels
- Response and resolution targets
- Escalation paths
- On-call rotations
- Follow-the-sun handoffs
Translate the operating model into service commitments for customer contracts.
Build an AI-first support experience using Resolve and AI agents to:
- Triage, diagnose, and resolve cases
- Deflect common issues via self-service and documentation
- Design agent-to-human handoff that preserves customer context
- Increase the share of cases resolved without human intervention
Work the queue early on and own cases end-to-end:
- Triage and gather diagnostics
- Troubleshoot across integrations, cloud environments, and Kubernetes
- Keep the case record accurate
- Communicate clearly with customers through resolution
Ensure every case has a clear owner with documented impact, investigation, and resolution, including during high-severity incidents affecting customer production.
Run a tight loop with Engineering:
- Separate configuration and usage issues from true product defects
- Raise well-evidenced Linear tickets with clear customer impact
- Provide evidence so the assigned Deployment Engineer can oversee the fix and verify it in the customer workflow
Partner with the account team by:
- Engaging the technical account team when implementation context is needed
- Sharing case trends and customer-impact context
- Flagging accounts where support patterns indicate adoption or renewal risk
Define and report on key support metrics, including:
- Response and resolution times
- SLA attainment
- AI resolution rate
- Backlog health
- CSAT
- Case drivers
- Convert recurring themes into product, documentation, and onboarding improvements
Build the team:
- Develop staffing and coverage model
- Determine where humans add the most value
- Hire, onboard, and lead support engineers across regions as volume and global footprint grow

Requirements

8+ years in technical support, support engineering, or SRE/production engineering roles
3+ years leading a support function or team for a developer, infrastructure, observability, or B2B SaaS product
Experience building a support function from early stage, including:
- Defining SLAs and severity models
- Standing up tooling
- Designing 24x7 or follow-the-sun coverage for enterprise customers
Strong hands-on technical depth in production infrastructure:
- AWS (especially)
- Kubernetes
- Networking and authentication (SSO/SAML)
- Observability tools such as Datadog, Grafana, Prometheus, Splunk, and OpenTelemetry
Ability to dig into logs and reproduce a customer’s problem
Active power user of AI agents and coding tools (e.g., Claude Code, Codex, Cursor), including experience with prompting, context engineering, and critical evaluation of LLM output
Proven experience handling high-severity customer incidents calmly, with clear communication to engineers and executives and ongoing customer updates when the answer is not yet known
Experience collaborating with Engineering on defect triage and escalation, and with Sales and post-sales teams on account health
Data-driven approach: define support metrics, build reporting, and use data to guide staffing, product, and process decisions
Strong ownership mindset for early-stage ambiguity and playbook-building

Technologies

AWS
Kubernetes
SSO
SAML
Datadog
Grafana
Prometheus
Splunk
OpenTelemetry
Resolve
Claude Code
Codex
Cursor
Linear

Nice to Have

Experience supporting AI/ML or LLM-based products
Experience supporting global enterprise customers, including contractual support terms and compliance requirements (e.g., SOC 2)
Scripting experience in Python, TypeScript, or Go for support automation and tooling
Experience building self-service knowledge bases or developer documentation

Location: San Francisco, CA (onsite)

Minimum experience: 8 years

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3mo ago

IT Support Technician

American National Diversified, Inc. Caddo Mills, TX

Caddo Mills, TX

3mo ago Closed

$40k - $60k/yr Full time Application Support Cloud Infrastructure Cloud Platforms

This position is no longer accepting applications (closed Aug 14, 2026).

Job Description

American National Diversified, Inc. invites you to join their onsite IT team as an IT Support Technician in Caddo Mills, TX. This on-site role focuses on practical, front-line technology support across the organization, handling help desk requests, desktop and hardware upkeep, and routine maintenance. The position offers a compensation range of $40,000 to $60,000 per year, plus a benefits package that includes dental, health, life, and vision insurance, all within a collaborative, service-oriented culture.

Benefits

Dental insurance
Health insurance
Life insurance
Vision insurance

Responsibilities

Serve as the primary point of contact for employee technology requests via phone, email, and in person, ensuring timely assistance.
Diagnose and resolve hardware, software, printing, and connectivity issues across desktops, laptops, and mobile devices.
Support standard business applications, including Google Workspace, email, and collaboration tools.
Log, track, and follow up on requests, and escalate complex or infrastructure-level issues when needed.
Assist with software installation, configuration, and basic training for staff.
Set up, image, and deploy new desktops, laptops, monitors, and peripherals.
Perform hardware repairs, upgrades, and replacements, coordinating warranty service as required.
Maintain and support printers, copiers, and scanners.
Support remote desktop connectivity and assist remote users.
Manage hardware and software lifecycles, including upgrades, maintenance, and end-of-life planning.
Create, modify, and disable user accounts and access under leadership direction for onboarding, role changes, and departures.
Prepare workstations, phones, and credentials for new hires and reclaim equipment from departing staff.
Support administration of shared drives, folders, and standard permissions.
Promote cybersecurity awareness by educating staff on security best practices and organizational policies.
Perform preventative maintenance, software updates, and patching on end-user devices.
Assist with routine backup verification and support recovery tasks as directed.
Monitor and maintain the phone system and coordinate service on connectivity issues.
Provide support for Spireon telematics units and other field hardware, including installation, replacement, tracking, and vendor coordination.
Maintain an accurate inventory of hardware, software licenses, peripherals, and accessories; track assignments and warranties, recommending replacements as needed.
Keep support documentation, procedures, and knowledge base articles current.
Coordinate with technology vendors and support partners to resolve issues and maintain service reliability.
Manage vendor relationships, licensing, warranties, and support agreements.

Requirements

Associate degree in Information Technology, Computer Science, or a related field, or an equivalent combination of education and experience.
1+ years of hands-on IT support, help desk, or desktop support experience.
Working knowledge of Windows desktop operating systems, common business applications, and basic networking concepts.
Strong troubleshooting skills paired with a customer-service mindset.
Clear written and verbal communication skills.
Availability to respond to occasional support needs outside normal business hours.
Ability to lift up to 50 pounds.

Technologies

Google Workspace
Spireon
McLeod Software (TMS)
SQL
Python
Windows
VoIP
Cloud infrastructure

Pay

Salary scale: USD 40,000 - 60,000 per year.

Work location

Onsite in Caddo Mills, TX.

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Cloud Infrastructure Support Jobs

Tier 1 Help Desk

Database Technical Support Engineer/DBA

Head of Technical Support

IT Support Technician

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