Cloud Infrastructure Support Jobs

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3d ago

IT Support Technician

American National Diversified, Inc. Caddo Mills, TX

Caddo Mills, TX

3d ago

$40k - $60k/yr Full time Application Support Cloud Infrastructure Cloud Platforms

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Job Description

American National Diversified, Inc. invites you to join their onsite IT team as an IT Support Technician in Caddo Mills, TX. This on-site role focuses on practical, front-line technology support across the organization, handling help desk requests, desktop and hardware upkeep, and routine maintenance. The position offers a compensation range of $40,000 to $60,000 per year, plus a benefits package that includes dental, health, life, and vision insurance, all within a collaborative, service-oriented culture.

Benefits

Dental insurance
Health insurance
Life insurance
Vision insurance

Responsibilities

Serve as the primary point of contact for employee technology requests via phone, email, and in person, ensuring timely assistance.
Diagnose and resolve hardware, software, printing, and connectivity issues across desktops, laptops, and mobile devices.
Support standard business applications, including Google Workspace, email, and collaboration tools.
Log, track, and follow up on requests, and escalate complex or infrastructure-level issues when needed.
Assist with software installation, configuration, and basic training for staff.
Set up, image, and deploy new desktops, laptops, monitors, and peripherals.
Perform hardware repairs, upgrades, and replacements, coordinating warranty service as required.
Maintain and support printers, copiers, and scanners.
Support remote desktop connectivity and assist remote users.
Manage hardware and software lifecycles, including upgrades, maintenance, and end-of-life planning.
Create, modify, and disable user accounts and access under leadership direction for onboarding, role changes, and departures.
Prepare workstations, phones, and credentials for new hires and reclaim equipment from departing staff.
Support administration of shared drives, folders, and standard permissions.
Promote cybersecurity awareness by educating staff on security best practices and organizational policies.
Perform preventative maintenance, software updates, and patching on end-user devices.
Assist with routine backup verification and support recovery tasks as directed.
Monitor and maintain the phone system and coordinate service on connectivity issues.
Provide support for Spireon telematics units and other field hardware, including installation, replacement, tracking, and vendor coordination.
Maintain an accurate inventory of hardware, software licenses, peripherals, and accessories; track assignments and warranties, recommending replacements as needed.
Keep support documentation, procedures, and knowledge base articles current.
Coordinate with technology vendors and support partners to resolve issues and maintain service reliability.
Manage vendor relationships, licensing, warranties, and support agreements.

Requirements

Associate degree in Information Technology, Computer Science, or a related field, or an equivalent combination of education and experience.
1+ years of hands-on IT support, help desk, or desktop support experience.
Working knowledge of Windows desktop operating systems, common business applications, and basic networking concepts.
Strong troubleshooting skills paired with a customer-service mindset.
Clear written and verbal communication skills.
Availability to respond to occasional support needs outside normal business hours.
Ability to lift up to 50 pounds.

Technologies

Google Workspace
Spireon
McLeod Software (TMS)
SQL
Python
Windows
VoIP
Cloud infrastructure

Pay

Salary scale: USD 40,000 - 60,000 per year.

Work location

Onsite in Caddo Mills, TX.

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