IT Support Technician

American National Diversified, Inc. invites you to join their onsite IT team as an IT Support Technician in Caddo Mills, TX. This on-site role focuses on practical, front-line technology support across the organization, handling help desk requests, desktop and hardware upkeep, and routine maintenance. The position offers a compensation range of $40,000 to $60,000 per year, plus a benefits package that includes dental, health, life, and vision insurance, all within a collaborative, service-oriented culture.

Benefits

• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Responsibilities

• Serve as the primary point of contact for employee technology requests via phone, email, and in person, ensuring timely assistance.
• Diagnose and resolve hardware, software, printing, and connectivity issues across desktops, laptops, and mobile devices.
• Support standard business applications, including Google Workspace, email, and collaboration tools.
• Log, track, and follow up on requests, and escalate complex or infrastructure-level issues when needed.
• Assist with software installation, configuration, and basic training for staff.
• Set up, image, and deploy new desktops, laptops, monitors, and peripherals.
• Perform hardware repairs, upgrades, and replacements, coordinating warranty service as required.
• Maintain and support printers, copiers, and scanners.
• Support remote desktop connectivity and assist remote users.
• Manage hardware and software lifecycles, including upgrades, maintenance, and end-of-life planning.
• Create, modify, and disable user accounts and access under leadership direction for onboarding, role changes, and departures.
• Prepare workstations, phones, and credentials for new hires and reclaim equipment from departing staff.
• Support administration of shared drives, folders, and standard permissions.
• Promote cybersecurity awareness by educating staff on security best practices and organizational policies.
• Perform preventative maintenance, software updates, and patching on end-user devices.
• Assist with routine backup verification and support recovery tasks as directed.
• Monitor and maintain the phone system and coordinate service on connectivity issues.
• Provide support for Spireon telematics units and other field hardware, including installation, replacement, tracking, and vendor coordination.
• Maintain an accurate inventory of hardware, software licenses, peripherals, and accessories; track assignments and warranties, recommending replacements as needed.
• Keep support documentation, procedures, and knowledge base articles current.
• Coordinate with technology vendors and support partners to resolve issues and maintain service reliability.
• Manage vendor relationships, licensing, warranties, and support agreements.

Requirements

• Associate degree in Information Technology, Computer Science, or a related field, or an equivalent combination of education and experience.
• 1+ years of hands-on IT support, help desk, or desktop support experience.
• Working knowledge of Windows desktop operating systems, common business applications, and basic networking concepts.
• Strong troubleshooting skills paired with a customer-service mindset.
• Clear written and verbal communication skills.
• Availability to respond to occasional support needs outside normal business hours.
• Ability to lift up to 50 pounds.

Technologies

• Google Workspace
• Spireon
• McLeod Software (TMS)
• SQL
• Python
• Windows
• VoIP
• Cloud infrastructure

Pay

Salary scale: USD 40,000 - 60,000 per year.

Work location

Onsite in Caddo Mills, TX.