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2 jobs found

Today

Technical Support Rep I

Shentel Chillicothe, OH

Chillicothe, OH

Today

$18+/hr Full time Billing Support Customer Service Customer Support

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Job Description

Shentel is looking for a Technical Support Representative to join an onsite team in Chillicothe, OH. In this role, you will help subscribers troubleshoot Streaming TV and Home Internet services, address technical questions, and manage customer requests using the tools your team relies on. The position focuses on professionalism, empathy, and consistent performance against service and quality metrics.

What you’ll do

Assist customers with Streaming TV and Home Internet service questions and technical troubleshooting
Diagnose and resolve service-related issues with professionalism and empathy
Use phone systems, billing applications, and ticketing tools to manage customer requests
Create detailed support tickets and coordinate resolutions when additional assistance is needed
Deliver outstanding customer experiences in every interaction
Meet and exceed performance goals, quality standards, and service metrics
Collaborate with supervisors and quality teams to continuously improve customer satisfaction
Support and follow company policies, procedures, and internal controls
Represent the Shentel brand by demonstrating values, professionalism, and service excellence
Maintain schedule adherence and reliability as part of a high-performing team

Key responsibilities

Provide technical support and customer assistance for service issues
Communicate clearly while documenting outcomes and next steps
Coordinate escalation and follow through to resolution using internal systems

Requirements

High School Diploma or equivalent required
Minimum 1 year of customer service or call center experience
Strong verbal and written communication skills
Excellent interpersonal and customer service abilities
Computer proficiency and comfort using multiple applications
Strong analytical and problem-solving skills
Ability to make informed decisions and troubleshoot effectively
Ability to read, write, and interpret information accurately
Enjoys helping customers and solving problems
Can remain calm and professional during challenging situations
Strong attention to detail and organizational skills
Comfort learning and navigating multiple software systems
Takes ownership and follows through to resolution
Self-motivated and eager to grow
Ability to work evening and weekend shifts (2pm to 11pm)

Tools you’ll use

Phone systems
Billing applications
Ticketing tools

Compensation and benefits

$18 per hour starting pay, plus shift differential
401(k) with world class match up to 8% company contribution
Medical, dental, vision, and life insurance with company subsidies
Up to 3 weeks of PTO and up to 9 paid holidays
Service discounts available for candidates who reside within Shentel or Glo Fiber service areas

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Today

Provisioning Operations Specialist / Internet Help Desk

Horizons Communications Lubbock, TX

Lubbock, TX

Today

Full time Customer Service Customer Support Device Provisioning

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Job Description

Horizons Communications is hiring a Provisioning Operations Specialist / Internet Help Desk in Lubbock, TX (onsite) to support activation, provisioning, and issue resolution for residential and business telecommunications customers.

Responsibilities

Process, manage, and provision service orders for the internet department
Troubleshoot internet and Wi-Fi issues for customers
Resolve provisioning problems and service discrepancies in a timely manner
Maintain accurate customer records and service documentation in billing and operational systems
Use multiple software systems to navigate, verify details, and identify potential provisioning issues
Support customer service and technical support teams with provisioning-related matters
Complete quality assurance reviews to confirm services are provisioned according to customer specifications
Answer customer inquiries with information about products, services, and policies
Handle complaints and work issues to resolution efficiently
Keep customer interaction records organized and up to date
Collaborate with other departments to maintain an efficient, cohesive environment
Work with the department supervisor to help ensure satisfactory end-to-end customer service
Stay current on applicable changes in regulatory, administrative, and office policies
Enter, dispatch, and manage service tickets in the Trouble/Scheduler system
Perform other duties as assigned by the supervisor

Requirements

Minimum 2-4 years of verifiable and successful internet support or help desk support experience
Telecommunications experience preferred, not required
Strong verbal and written communication skills
Strong computer skills and proficiency with the Microsoft Office Suite
Dependable punctuality and attention to detail
Diplomatic, courteous service to members and employees
Strong troubleshooting and problem-solving abilities
Experience with Calix platforms or similar provisioning systems

Technologies

Microsoft Office Suite
Calix platforms
Trouble/Scheduler system

Benefits

401(k) retirement plan
Medical, Dental, and Vision insurance
Paid Time Off (PTO)
Seven paid holidays per year
Overtime pay at 1.5× base rate for hours worked over 40/week
Competitive salary and excellent benefits
Life insurance
Retirement plan
Health insurance
Dental insurance
Vision insurance
Paid time off

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Internet Support Jobs

Technical Support Rep I

Provisioning Operations Specialist / Internet Help Desk

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