Tech Support Representative

Afni is hiring an on-site Tech Support Representative in Tucson, AZ to support telecommunications customers with technical troubleshooting and customer service for home cable, internet, and home phone devices.

Responsibilities

• Provide technical support and customer service to telecommunications customers for issues involving cable television, internet, and home phone devices
• Focus on first-call resolution for customer inquiries and concerns
• Troubleshoot and resolve problems using product knowledge with empathy and efficiency
• Deliver world-class service to inbound callers
• Identify and drive upselling and cross-selling opportunities to generate revenue
• Adhere to quality standards
• Continuously learn to support evolving products, services, and customer needs
• Process orders
• Update accounts
• Update records
• Use effective multitasking while supporting customer requests
• Maintain strong attention to detail

Requirements

• 6 months of customer service experience
• Must be 18 years of age
• Must have a GED or High School Diploma
• Must be legally permitted to work in the United States

Compensation & Work Schedule

• Salary: USD 18 - 18 per hour
• Career paths: Starts at $18.50 (includes $0.50 onsite differential) / hour
• Work weeks: 40 hours per week

Benefits

• Paid training program
• Paid personal time off (after training)
• Paid sick time
• Health/vision/dental benefits
• 401k with matching contributions
• Tuition reimbursement program

Work Location

• On-site role at the Tucson, AZ facility
• Please apply only if you can work in person at the Tucson location
• On-site support at the Escalante and Pantano location

Stability

• Afni has been in business since 1936