Help Desk Finance Analyst

The Management Services Division at The Maryland-National Capital Park and Planning Commission (PGC Parks and Recreation) is seeking detail-oriented Help Desk Finance support staff to provide advanced customer service and accounting assistance. This onsite, part-time role supports help desk finance incident management while assisting with IT and finance system troubleshooting and configuration support.

Role Overview

You will help track and reconcile deposits from Department of Parks and Recreation facilities using accounting software, and you will support escalated finance issues reported by Help Desk Call Center staff. The position also involves diagnosing over/short incidents, assisting end users and clients with account and finance inquiries, and documenting incidents through Zendesk ticketing.

Key Responsibilities

• Track and reconcile deposits from Department of Parks and Recreation facilities with various accounting software.
• Resolve escalated finance issues from Help Desk Call Center staff.
• Provide account and finance troubleshooting support to end users and clients, including internal and external stakeholders.
• Detect, diagnose, and resolve over/short incidents.
• Record and track incident reports using Zendesk ticketing software.
• Assist with scheduled duties, including Recreation Council payouts, Tax Payouts, and Third-Party Billing invoices or inquiries.
• Perform other related duties as assigned.

Required Qualifications

• High School Diploma or GED.
• Valid driver’s license per State and Commission rules, with no restrictions, revocations, suspensions, or points that could limit the ability to drive Commission vehicles or perform required driving duties.
• Two years of experience as Help Desk Support or equivalent knowledge of help desk support software applications.

Preferred Skills

• Basic knowledge of IT systems, finance processes, and accounting principles.
• Familiarity with agency operations and Help Desk Finance Team functions.
• Strong organizational and time management skills.
• Ability to manage multiple tasks and priorities simultaneously.
• Excellent customer service and interpersonal skills.
• Effective written and verbal communication abilities.
• Attention to detail and commitment to accuracy.
• Ability to work independently and collaboratively in a team environment.

Tools and Systems

• Zendesk
• Accounting software

Schedule and Location

• Location: Riverdale, MD (onsite).
• Customer Service Help Desk Finance team operates Monday through Friday from 8:30 a.m. to 5:00 p.m.
• Work is scheduled for four days per week, eight hours per day (32 hours per week).
• Occasionally required early mornings, evening, and weekend shifts based on operational needs.
• Work is performed onsite in a shared office setting, with extended sitting and use of a computer and headset.

Employment Conditions and Additional Information

• Employment is contingent upon a favorable background check, including a criminal background investigation completed before hire.
• May be subject to drug and alcohol testing.
• Part-time role with opportunities for advancement available.

Pay: USD 16 to 19 per hour.

Benefits: This position does not provide benefits.