Help Desk Support

InnoSource is hiring a Help Desk Support associate for a hybrid role in Akron, OH to support a Fortune 500 Client’s Leasing department.

Responsibilities

• Deliver data entry, data auditing, troubleshooting, and customer service for the Leasing department
• Track and maintain support tickets from assignment through final resolution
• Provide second level hardware support for: printer, server, thinclient, monitor, keyboard, mouse, and Ingenico POS terminal
• Support first level support agents through training and ongoing assistance
• Create and update documentation and Common Problems related to hardware changes and communication issues or devices

Requirements

• Strong organizational, communication, and time management skills
• Effective listening skills and the ability to collaborate
• Analytical and problem solving skills
• Strong customer service skills
• Ability to build confidence and maintain relationships
• Associate’s Degree in Information Technology, Information Systems, or Computer Science
• Certifications in Networking are a plus
• Working knowledge of the current Microsoft Office Suite

Technologies

• Microsoft Office Suite
• Printer, server, thinclient, monitor, keyboard, mouse
• Ingenico POS terminal

Benefits

• Healthcare
• Dental reimbursement
• Life insurance

Location: Akron, OH (hybrid)

Education: Associate’s Degree – Information Technology, Information Systems or Computer Science