Help Desk Specialist

Peraton is seeking a Help Desk Specialist for the Special Operations Command Information Technology Enterprise Contract (SITEC) – 3 at Homestead Air Reserve Base (ARB), FL (onsite). The position supports end-user assistance and incident resolution, with responsibilities covering operations and maintenance for network operations and enterprise IT services.

Location

• Homestead Air Reserve Base, FL
• Onsite

Compensation

The target salary range for this role is USD 66,000 to 106,000 per year.

Role Responsibilities

• Provide user support to resolve issues using help desk center tools, including Remedy, MECM, VMWare, ESXi, and NetApp ONTAP.
• Support electronic mail, account creation and maintenance, standard desktop applications, and applications developed by the Government.
• Deliver EOC site/local help desk services and serve as the point of contact for creating, responding to, and resolving end user incidents.
• Coordinate Incident Reports and Service Request resolutions with appropriate personnel across site locations, tracking progress from initiation to conclusion on behalf of end users.
• Create tickets in Remedy IT Service Management (ITSM).
• Troubleshoot and repair end user devices.
• Install and troubleshoot software.
• Re-image hardware.
• Perform shared file access maintenance.
• Maintain accounts and create tokens.
• Reset CAC/Token pins.
• Maintain local registration authority capabilities.
• Provide information and tracking on IT projects, ASIs, incidents, and changes that affect customers, ensuring incidents are routed and/or escalated to the appropriate support group.
• Escalate tickets to other IT support groups and/or vendor support staff.

Required Qualifications

• Minimum experience: 6 years with a High school diploma (HS Diploma); or 4 years with an AS/AA; or 2 years with a BS/BA.
• Clearance: Active Secret clearance with the ability to obtain a DoD TS/SCI clearance.
• DoD 8140 compliance: Must be compliant under Work Role Code 411 (Technical Support Specialist - Intermediate).

Technologies

• Remedy
• MECM
• VMWare
• ESXi
• NetApp ONTAP
• Remedy IT Service Management (ITSM)
• CAC/Token pins

Benefits

• Medical
• Dental
• Vision
• Life
• Health savings account
• Short/long term disability
• EAP
• Parental leave
• 401(k)
• Paid time off (PTO) for vacation
• Company paid holidays

Application Information

• The application period is estimated to be 30 days from the job posting date.
• During review, candidates may be required to participate in an on-camera interview.
• Candidates may be required to participate in a process to verify identity.
• AI tool use is strictly prohibited during Peraton interviews unless the candidate has obtained prior written authorization.
• All interview responses must be the candidate’s own.