IT Help Desk Support

IT Help Desk Support at STL operates onsite in Bloomington, Illinois, handling escalation and first-line support, troubleshooting, OS and software deployment, documentation, and cross-department collaboration. The role includes an on-call rotation and requires in-person work.

Responsibilities

• Provides escalation support and assists with incoming tickets for the service delivery team as needed and per availability.
• Answers calls as needed and interacts with clients and vendors.
• Diagnoses and resolves a broad range of technical issues.
• Installs, configures, and tests operating systems, application software, and system management tools.
• Collaborates with colleagues to ensure high-quality deliverables within organizational guidelines, policies, and procedures.
• Engages with work processes, optimization methods, and risk management tools within projects to meet stakeholder requirements.
• Develops and maintains procedural documentation.
• Assists other departments with additional tasks as needed.
• Participates in a rotation based on the on-call schedule.

Requirements

• Background in information technology, computer systems engineering, or systems engineering and analysis.
• Experience with Windows PC and Windows Server operating systems.
• Proven experience with Microsoft enterprise products and services such as Exchange, Active Directory, Microsoft 365, Azure, and related platforms.
• Familiarity with cloud platforms, notably Microsoft Azure.
• Experience servicing firewalls.
• Networking knowledge covering OSI layers, TCP/IP, DNS, DHCP, VLANs, and routing.
• Strong analytical and problem-solving abilities, with the capacity to work independently or collaboratively.
• Strong communication and interpersonal skills, comfortable interacting with all levels of the organization.
• Reliable transportation.

Technologies

• Windows PC and Server operating systems
• Exchange
• Active Directory
• Microsoft 365
• Azure
• Firewalls
• TCP/IP
• DNS
• DHCP
• VLANs
• Routing

Job Type

• Full-time

Pay

• $25.00 - $31.00 per hour

Ability to commute

• Bloomington, IL 61705 (Preferred)

Ability to relocate

• Bloomington, IL 61705: Relocate before starting work (Preferred)

Work Location

• In person